(Re)thinking insurance

Technology transformation in health insurance is no longer a future ambition - it's a present-day imperative. In this episode of (Re)Thinking Insurance, host Lisa Balboa, Senior Director in WTW's Global Health Advisory Practice, sits down with Algirdas Dineika and Tawhid Rahman to explore what's really driving change in health insurance - and what separates meaningful transformation from expensive theater.

While Generative AI is already reshaping customer service and claims, the real opportunity lies deeper in pricing, reserving, and portfolio management. Yet for most insurers, the full potential of Agentic AI remains largely untapped.
In this episode, Charlie Samolcyzk, Technology Sales Lead speaks with Duncan Anderson, Global Leader, Technology to explore how Agentic AI is set to redefine the technical core of insurance, shifting not just how work gets done, but who owns decisions and how expertise is applied. Having witnessed every major technological shift in the industry, Duncan believes we are now at a genuinely unprecedented inflection point.
Together, they discuss the distinction between Generative and Agentic AI and what it means for performance, capital management and competitive advantage.

In this episode, Mary Bahna-Nolan, Erika Dochney, Martin Laframboise and Jane Seward share practical strategies for optimizing operations, improving disclosures and unlocking greater value, as well as exploring how AI and automation are reshaping the future of insurance reporting.

In this episode, Charlie Samolczyk, Global Technology Sales Leader, is joined by guest speaker André Balleyguier, Applied AI Leader at Anthropic, and WTW's Pardeep Bassi, Global Proposition Leader for Data Science, to discuss how AI is transforming the insurance industry.

In this episode of (Re)thinking Insurance, host Erika Dochney is joined by expert Poojan Shah to explore how modernizing actuarial operations — through cloud platforms, advanced analytics and centralized data — is reshaping the way life insurers manage M&A, reinsurance and capital decisions. No longer a back-office function, the actuarial team is now at the center of value creation, enabling faster scenario testing, greater transparency and smarter risk strategy. Discover what it takes to move beyond the numbers to proactive business leadership — and why modernization is the competitive advantage insurers can't afford to ignore.