The Future of Internal Communication

Organisations face unprecedented levels of challenge. New technologies, economic and geopolitical instability and more create complexity on a scale most organisations are ill-equipped to address. Confusion reigns and most people at work struggle to know what to address first.

But how much of our current work turmoil is compounded by out-of-date working practices and processes? How much day-to-day work activity no longer delivers value? Colleagues are endlessly busy but are they doing work that matters?

This episode, Chris Lovett introduces the concept of workplace minimalism. His latest book Relentless is an elegy for simplifying work so that people can deliver better outcomes. For harried internal communicators, this is an episode not to be missed.

 

About Chris Lovett

Chris Lovett is an executive coach, TEDx speaker, and the author of two books about the power of less.

His TEDx talk, 'Less Busy More Impact', and his bestselling first book Discovery of Less established him as one of the UK's most distinctive voices on sustainable work and living with less. His second book, Relentless: The Power of Doing Less in a Workplace that Demands More, brings that same philosophy into the workplace, helping the busiest of people manage their time, prevent burnout and navigate the chaos of modern work.

Over the last ten years Chris has coached c-suite teams and senior leaders in FTSE100 companies spanning Europe, APAC and the US, as well as clients in the legal, retail and insurance industries.

His work has been featured in The Times, The Independent, CEO Magazine, Marie Claire and HR Magazine, and he has appeared on dozens of podcasts including Leaders in Finance, Truth Lies and Work, and The Self Care Club.

With endorsements from Olympic legend Colin Jackson CBE, Professor of Leadership Dr Megan Reitz and LinkedIn Top Voice Bruce Daisley, Chris strikes the perfect balance between inspirational coach and your mate down the pub, warm, witty and occasionally hilarious.

 

Find Chris on LinkedIn:         https://www.linkedin.com/in/chris-lovett-29176933/

Chris’s website:                      https://www.chrislovett.co.uk/

Chris’s SubStack:                    https://chrislovett3.substack.com/

As new generative and agentic AI’s become commercially available, the way colleagues access and consume information and knowledge at work is set to transform. Rather than browse an intranet, soon colleagues will interact with AI agents that cross-reference, interpret, summarise proprietary information and deliver insights in a fashion that’s customised to the unique needs of each user.

This presents a massive opportunity for internal communicators, assuming of course that current intranet set-ups are optimally configured.

This episode, digital employee experience consultant Suzie Robinson shares her experience of working with intranets and her predictions for how AI will transform the workplace in the coming years.

 

Suzy on LinkedIn:      https://www.linkedin.com/in/suzie-robinson/

Clearbox website:      https://www.clearbox.co.uk/

AI continues to dominate boardroom conversations. As organisations race to achieve efficiency gains, a key question for all professions is the extent to which these new technologies will transform core responsibilities.

While certain elements of internal communication are, and should always remain, uniquely human, other more transactional components can be automated. But breaking down workflows isn’t always easy. It can be challenging to know where and how to get started.

Internal communication consultant Frank Dias has worked with GenerativeAI since its launch in late 2022. In this episode he shares his experience, expertise, hints and tips for successful AI integration into internal comms activities.

 

About Frank Dias

Frank Dias is an AI Adoption & Change Consultant at Quilter, and the founder of Ai x Comms Lab, where he helps organisations build sustainable AI capability through a human-first lens.

With over 15 years in communications, he brings a grounded, practical perspective to AI transformation, having led early AI integration across four complex global organisations.

His work focuses on cutting through vendor promises to identify the real organisational conditions needed for successful adopt and foster AI aligned with your use cases.

 

Find Frank on LinkedIn:        https://www.linkedin.com/in/frankdias/

Frank’s website:                     https://www.aixcommslab.com/

The world of work has been in continuous flux since 2020. Every week another crisis emerges to further complicate the delivery of strategic objectives. This is stressful across the board. But what is it like for those who started work for the first time after COVID? What impact do continuously shifting work priorities and practices have on younger workers and the support they need to progress? In this first episode of series 16, Jen, Dom and Cat chat with Mercy Abel, founder of It Is Who You Know, to uncover the value of mentoring to bridge intergenerational divides and superpower early years careers.

Despite university attendance reaching record levels in recent years, the latest UK data shows nearly one million young people aged between 16-24 are now not in education, employment or training.

Young people are struggling to enter, and remain in, the labour market. While there are many reasons for this, AI job displacement seems to have hit younger workers far harder than other generations. Unless addressed, this will have disastrous consequences in the years to come.

A COVID graduate herself, Mercy Abel experienced first-hand the challenges of entering the workforce for the first time. Having gained immense value from a mentorship opportunity, she has gone on to build an award-winning internship programme to help kickstart early careers within the creative industry.  

 

About Mercy Abel

Mercy is a multi-award winning marketer & founder of a future workforce consultancy, Who You Know (WYK) shaping the talent of tomorrow. WYK supports organisations to understand, connect, and recruit incoming talent through intergenerational learning, mentorship, and strategic insight.

She is passionate about platforming talent, building community and connecting people to opportunity. She has done this through co-founding an award-winning marketing and creative internship programme named Futures UNLOCKED, providing almost 50 paid internships and free upskilling workshops for a 600+ network of emerging creatives across Scotland.

Throughout her career, she has been awarded for 2025’s The Media Leader’s 50 Black Women Gamechangers in Media, 2024 Campaign’s IPA iList, 2023 Media Week 30 under 30, The Media Leader Future 100 Club and 2022 Advertising Association’s BRiM Changemaker.

 

Find Mercy on LinkedIn:                   https://www.linkedin.com/in/mercyabel/

Mercy’s website:                                https://www.itiswhoyouknow.co.uk/

The UK's net zero sector is now growing three times faster than the broader economy. In summer 2025, the UK Office for Budget Responsibility confirmed that achieving net zero costs far less than inaction and renewable energy has become significantly cheaper faster than previously forecast.

Yet most of this positive news doesn’t feature in the mainstream media, overshadowed by clickbait doom-mongering headlines.

In this episode, Chartered Environmentalist Daniel Cope shares his experience of helping organisations reduce carbon emissions and waste and highlights why internal communication is an integral element of sustainable business.

 

About Daniel Cope

Dan is a Chartered Environmentalist and the Founder of Green Lark Environmental Solutions, bringing nearly two decades of experience helping organisations navigate the realities of climate change. His work spans small enterprises to global multinationals, supporting leaders to cut emissions, strengthen resilience, and embed sustainability into strategic decision‑making.

Driven by a belief that environmental stewardship and economic viability must work in tandem, Dan specialises in carbon accounting, net‑zero strategy, and the development of credible, measurable emission‑reduction programmes. He is known for translating complex climate data into clear, actionable insight, and for challenging organisations to recognise both their impact and their opportunity to lead.

A passionate climate‑change speaker, Dan works to move climate action beyond political polarisation, helping organisations communicate with clarity and purpose. His focus is on enabling leaders to reduce emissions in ways that enhance performance, credibility and long‑term value.

 

 

Find Daniel on LinkedIn:                   https://www.linkedin.com/in/copedaniel/

Greenlark:                                          https://www.greenlark.co.uk/