Galileo Becomes The HR Brain Within ServiceNow and HiBob
This week we announce the deep integration of Galileo, the world’s AI Assistant for HR, into ServiceNow (Now Assist) and the fast-growing HCM system HiBob.
This means you can now access Galileo in the flow of work.
Additional Information
The Mercury Release of Galileo Signals a New Era for Intelligent Agents
Q&A: Get Galileo for ServiceNow
Q&A: Get Galileo for HiBob
--------
6:24
Welcome To AI Agent World! (Everything you need to know about the AI Agent market.)
This week, in advance of major announcements from us and other vendors, I give you a good overview of the AI Agent market, and discuss the new role of AI governance platforms, AI agent development tools, AI agent vendors, and how AI agents will actually manifest and redefine what we call an “application.”
I discuss ServiceNow, Microsoft, SAP, Workday, Paradox, Maki People, and other vendors. My goal today is to “demystify” this space and explain the market, the trends, and why and how your IT department is going to be building a lot of the agents you need. And prepare for our announcements next week!
Chapters
00:00 Introduction to AI Agents and Market Trends
02:55 Understanding Intelligent Agents and Their Applications
05:48 The Role of Agents in HR and Business Workflows
09:09 Agent Management and Governance Challenges
11:46 ServiceNow’s Evolution and AI Integration
15:06 The Future of Custom Agent Development
17:55 Upcoming Events and Industry Insights
20:46 The Impact of AI on HR and Workforce Dynamics
Additional Information
The Mercury Release of Galileo Signals a New Era for Intelligent Agents
The End of HR As We Know It (long read on AI’s impact on HR)
The Rise of The Superworker: Four Stages of AI Explainer Video
Microsoft Launches People Skills In Copilot, Altering The HR Tech Market
Irresistible 2025: Join Us (almost full)
--------
25:33
Dara Engle, CHRO of ORIX, Describes Global HR Governance
In this episode of the WhatWorks podcast, Dara Engle, CHRO of ORIX USA, speaks with Kathi Enderes to explore the power of systemic HR in transforming a global organization.
Discover how Dara navigates the complexities of leading HR in a multinational context, leveraging her extensive experience to drive strategic alignment and transformation. From building resilient cultures to managing change in a fast-paced environment and coaching senior executives, Dara shares invaluable insights and advice for HR leaders and aspiring CHROs.
Additional Information
Systemic HR: The New Operating Model Designed for the Age of AI
--------
20:18
Is The HR Profession As We Know It Doomed? In A Way The Answer is Yes.
In this week’s podcast I discuss my meetings with many companies in Europe about “how to rapidly implement AI” to improve productivity and scale. And every single company is being asked to do this now, some with very mature and sophisticated plans.
So the first question I ask is “how do we implement AI to improve the productivity of the company” and then “how do we also do this within HR?” Well now that we’re a few years into this journey, the land mines and lessons are becoming clear, and I discuss what’s going on in some of the largest companies in the world. And yes, everything you know about HR itself is changing at a rate I’ve never seen before.
The second question I discuss is “what is about to happen to Corporate Learning?” And in this case I walk through the large session I had at the L&D Tech conference and how radically L&D is about to be revolutionized. A big research report on this is coming soon, but in the podcast I discuss “the end of the publishing model” in L&D, and all that implies.
For those of you still a bit confused by AI and Agents in general, I urge you to Get Galileo, our ready-made AI assistant for HR. You’ll learn everything you need to know about agents and you’ll also have the world’s best “digital HR consultant” at your desk.
Come see us at Unleash Vegas or Irresistible over the next few weeks, and next week I’ll cover some more in-depth case studies I want to share.
Sound Bites
“AI threatens the HR profession as we know it.”
“Every employee is going to have their own large language model.”
“We need to redesign the work to use AI.”
“The AI push is forcing us to clean up our roles.”
“AI can change 70 to 80% of the L&D process.”
“This is a revolution, not a step change.”
Additional Information
Microsoft Skills Agent Disrupts the Skills Tech Market
The Mercury Release of Galileo Signals a New Era for Intelligent Agents
The White Collar Recession Is Real: What Should We Do About It?
--------
32:03
What Does AI-Native Mean? How "AI-First" Apps Change HR.
This week I discuss this massive shift toward “AI-Native” applications and systems which are radically different from traditional HR Tech, with a particular focus on L&D. I also explain how new AI architectures are so completely different from our traditional types of HR platforms, and how vendors have to be more expansive with their thinking. Vendors here include Sana, Degreed, Docebo, CodeSignal, Arist, Uplimit, and many other pioneers to come.
(I recorded this on a walk today so it sounds like I’m outside, but hopefully you enjoy the new ideas here.)
I’m going to be diving into this at L&D Technology in UK this week and much more at Unleash Vegas the first week in May.
Additional Information
The Mercury Release of Galileo Signals a New Era for Intelligent Agents
A Revolution In Corporate Learning Begins, Join The Journey
Ireland