Shane speaks with Ben Cowan about his research on how people interact with collaborative conversational AI. Ben is an Associate Professor in the School of Information & Communication Studies and Co-PI at the ADAPT Centre, where he draws on psychology, human–computer interaction, and communication science, to explore our relationships with speech and language technologies such as chatbots. The Observer Effect is supported by ReCLAIM - UCD Research Culture - Local Actions, Initiatives and Measures, and produced by Shaun & Maurice.