Mike Lyons: The Secret to Keeping Great Staff in Ophthalmology | The Ophthalmology Experience #23
In this episode, Mike Lyons joins Guido Piquet to break down what it takes to keep great people engaged in ophthalmology. As the founder of Seasoned Advice and a longtime HR leader, Mike shares insights from two decades of helping healthcare practices improve retention and build cultures where employees want to stay. They explore why compensation alone isn’t enough, how transparency builds trust, and why small gestures of appreciation make a big difference. If you’re looking to reduce turnover and strengthen your team, this episode is full of practical ideas.Connect with Mike Lyons: https://www.linkedin.com/in/mikelyonshr/THIS EPISODE IS BROUGHT TO YOU BY:Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.comBoost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.Connect with Guido:• Guido's Linkedin - https://www.linkedin.com/in/guidopiquet/• Mann Eye Institute's Website - https://www.manneye.com
--------
45:41
--------
45:41
Megan Odell: Hiring A-Players in Ophthalmology | The Ophthalmology Experience #22
In this episode, Megan Odell joins Guido Piquet to unpack what it really takes to build high-performing teams in ophthalmology. With a background in healthcare HR and operations, Megan shares lessons from her experience transforming team culture, refining hiring processes, and leading through change. They dive into the WHO method of hiring, why culture fit matters more than experience, and how to avoid the most common hiring mistakes in private practice. If you’re looking to strengthen your team, improve staff retention, or grow as a leader in healthcare, this episode is packed with takeaways.Connect with Megan Odell: https://www.linkedin.com/in/megan-odell/THIS EPISODE IS BROUGHT TO YOU BY:Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.comBoost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.Connect with Guido:• Guido's Linkedin - https://www.linkedin.com/in/guidopiquet/• Mann Eye Institute's Website - https://www.manneye.com
--------
45:07
--------
45:07
Dr. Feldman: From Surgeon to Healthcare Entrepreneur | The Ophthalmology Experience #21
In this episode, Dr. Virginia Feldman joins Guido Piquet to share lessons from her journey building healthcare businesses. From launching a thriving ASC to founding Nexus Health Resources, Dr. Feldman breaks down what it really takes to scale patient-centered operations. They dive into the evolving role of patient experience, navigating new quality metrics, and what healthcare entrepreneurs should know before stepping into this space. If you’re looking to improve patient experience, strengthen your ASC operations, or grow as a healthcare leader, this one’s worth a listen.Connect with Dr. Feldman: https://www.linkedin.com/in/virginia-feldman-01129723/THIS EPISODE IS BROUGHT TO YOU BY:Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.comBoost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.Connect with Guido:• Guido's Linkedin - https://www.linkedin.com/in/guidopiquet/• Mann Eye Institute's Website - https://www.manneye.com
--------
37:23
--------
37:23
Stephanie Collins: How to Run a Successful Retina Practice | The Ophthalmology Experience #20
In this episode, Stephanie Collins, CEO of Austin Retina Associates, joins Guido Piquet to break down what it really takes to run a successful retina practice. From managing high patient volumes to tackling communication gaps and driving lean process improvements, Stephanie shares lessons learned from scaling her team and operations. If you're looking to improve efficiency, elevate patient experience, and build a more resilient practice, this one’s worth a listen.Connect with Stephanie: https://www.linkedin.com/in/stephanie-collins-mba-48910b85/THIS EPISODE IS BROUGHT TO YOU BY:Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.comBoost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.Connect with Guido:• Guido's Linkedin - https://www.linkedin.com/in/guidopiquet/• Mann Eye Institute's Website - https://www.manneye.com
--------
48:48
--------
48:48
Joel Gaslin: Redefining Cataract Education and Patient Experience | The Ophthalmology Experience #19
In this episode, Joel Gaslin, CEO of Navigate Patient Solutions, joins Guido Piquet to unpack one of the biggest challenges in cataract care today—patient education. From shortened evaluation times to tech overload, patients are struggling to keep up, and practices are feeling the pressure. Joel shares how Navigate is helping clinics rethink when and how education happens—and why breaking it up across touchpoints is leading to higher conversions and happier patients. If you're aiming to improve the cataract experience and free up your team’s time, this one’s worth a listen.Connect with Joel: https://www.linkedin.com/in/joelgaslin/THIS EPISODE IS BROUGHT TO YOU BY:Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.comBoost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.Connect with Guido:• Guido's Linkedin - https://www.linkedin.com/in/guidopiquet/• Mann Eye Institute's Website - https://www.manneye.com
About The Ophthalmology Experience with Guido Piquet
Welcome to The Ophthalmology Experience, where we discuss the business side of Ophthalmology. Hosted by Guido Piquet, the Chief Operations Officer of Mann Eye Institute, this podcast features conversations with industry leaders, practice administrators, and physicians about the challenges of running and growing successful practices.
With almost two decades in Ophthalmology, Guido brings practical advice, real stories, and strategies on leadership, patient acquisition, and the latest technologies shaping the industry.
The Ophthalmology Experience is produced and powered by Boost Patients.
Ireland