The Retail Tea Break

On the latest episode of The Retail Tea Break Podcast, I’m joined by Miya Knights, author of The Future of Shopping: Using Digital, Data and AI to Win with Customers.
With 27 years’ experience across retail technology as an analyst, editor, author and consultant, Miya brings a practical perspective to how technology is reshaping retail. We explore how retailers can use digital, data and AI to better understand and serve their customers, without losing sight of the fundamentals of great retail.
We discuss:
Needs, missions and journeys – understanding what customers are really trying to achieve.
Technology with purpose – putting business needs before technology.
Connecting digital and physical retail – creating better experiences across channels.
The intelligent store – using data, sensors and AI to enhance physical retail.
Keeping retail human – where people add value in an increasingly automated world.
The Golden Quarter and what comes next – pricing, promotions, retention and stronger customer relationships.

This is a fascinating conversation about where retail is heading and what shouldn’t change along the way.
Grab a cup of tea and listen in!
Purchase The Future of Shopping and use the code KOGAN25: https://www.koganpage.com/marketing-communications/the-future-of-shopping-9781398627925
Read the latest from Retail technology Magazine

What happens when AI starts influencing how customers discover and choose products?
In this special episode of The Retail Tea Break Podcast, recorded live at MACH X Amsterdam, Melissa Moore is joined by Pratyush Sinha, Senior Director and Head of Responsible AI at Decathlon.
They explore how AI agents are changing product discovery, why trust remains important in the customer journey, and what retailers need to consider as these technologies develop.
They discuss:
• How AI is changing product discovery
• Responsible AI, governance and guardrails
• Protecting the relationship between brand and customer
• Why retailers may need their own AI “concierge”
• What a more personalised e-commerce experience could look like
Could the future of online retail mean every customer having their own digital shopping concierge?
This episode of The Retail Tea Break podcast is supported by MACH Alliance, find out more https://machalliance.org/

What does it take to bring a challenger brand into an established retail category and more importantly, get customers to notice it on the shelf?
In this episode of The Retail Tea Break, I’m joined by Kate Doyle, founder of EcoKinly, an Irish brand bringing reusable alternatives to the baby and family care market. After almost four years of building the business direct-to-consumer, Kate is now taking EcoKinly into retail, scaling across supermarkets, pharmacies, baby retail and leisure.
Kate shares her journey from financial services and entrepreneurship into the world of retail, and what she’s learning as a founder navigating buyers, listings, logistics and the all-important challenge of driving customer pull-through once a product reaches the shelf.
During our conversation, we explore:
Finding the gap on the retail shelf
Educating store teams to drive sales
The power of packaging, POS and FSDUs
Moving from getting listed to scaling
Building brand recognition and trust
Learning by listening to customers face-to-face
The Pregnancy and Baby Fair in Dublin

We also look to the future of retail, including the opportunities around reusable and refillable products, the potential impact of AI on consumer decision-making, and what’s next for EcoKinly as the brand continues to grow.
This episode of The Retail Tea Break podcast is supported by International Retail magazine, check out the latest edition here: International Retail Magazine!!! The Retail Insiders Guide
EcoKinly: EcoKinly Award Winning Irish Brand | Designed for life. Made to last.

This week, I’m joined by Keith Rogers, Chief Executive Officer at PACO, as we go behind the scenes of a familiar Irish retail brand that’s entering an exciting period of change and expansion.
With over 30 years’ experience in retail leadership, Keith knows what it takes to grow and transform a business. We talk about PACO’s plans for growth, finding new opportunities and the importance of getting the retail basics right.
We also explore the customer at the heart of PACO. And why great people, personal service, fit and value continue to matter.
In this episode, we explore:
PACO’s plans for growth, from new stores and concessions to opportunities in regional towns.
The potential in menswear and footwear, including new suppliers and the launch of PACO Man.
Why understanding your customer matters, particularly when that customer may have been overlooked by other retailers.
New ways to think about physical retail, from partnerships and concessions to locations such as garden centres and hardware stores.
The importance of a loyal team, with 80% of PACO’s people having been with the business for more than five years.
A practical approach to managing residual stock, using pop-up stores while keeping full-price stores fresh and current.
Why agility matters in retail, as technology, AI and changing customer expectations continue to reshape the industry.

A conversation about growth, opportunity and staying close to your customer, while never losing sight of the retail basics.
This episode of The Retail Tea Break podcast is supported by International Retail magazine, check out the latest edition here: International Retail Magazine!!! The Retail Insiders Guide
Paco website: Paco Clothing | Trendy Fashion Collections at Paco

The Retail Tea Break Podcast is five!
And we’re kicking off Season 11 with a returning guest. Melissa Minkow, Global Director of Retail Strategy & Insights at CI&T, joins me one year on to share fresh consumer insights into how AI and agentic commerce are reshaping the shopping journey.
A retail futurist whose work is rooted in cross industry consumer insights and innovation, Melissa brings a global perspective on changing shopper behaviour and what it means for retailers.
As shoppers become more informed and increasingly in control, what does that mean for retailers? We explore the latest UK & Ireland and US research, the evolving path to purchase and what retailers need to consider to remain relevant, visible and valuable.
In this episode, we explore:
Why AI shopping adoption is accelerating in the UK and Ireland and how behaviours differ from the US.
What changing search behaviour means for retail discoverability and the traditional path to purchase.
How AI is creating new opportunities for smaller retailers and brands to reach consumers.
Why “shopping smarter” means better value to UK&I consumers but more research to US consumers.
Why strong, integrated data remains the foundation of any successful retail AI strategy.
How retailers can differentiate their channels and create a stronger, more connected omnichannel experience.

This episode of The Retail Tea Break podcast is supported by International Retail magazine, check out the latest edition here: International Retail Magazine!!! The Retail Insiders Guide
CI&T report: https://ciandt.com/uk/en-gb/report/retail-tech-report-agentic-edition

Listen back to Melissa’s last episode here: Episode 106