Under the Influence with Martin Harvey

Available Episodes

5 of 5

Shituation - "I don't need to come in because I'm feeling good".
A cancelled appointment.A polite “Thanks, I’m feeling good now.”And just like that—gone.In this episode, Martin answers a listener’s real-world question:“What do you say when someone cancels and says they’ll come back if it gets bad again… without sounding pushy?”Inside:The psychology behind why people drop outWhy it’s not a bug—it’s part of the systemWhat your CA should say (step-by-step)How to turn reactivations into retention goldIt’s part mindset shift, part script, and all about helping more people—without sounding like a salesperson.To learn more about the Difficult Situations online workshop https://unitedchiropractic.glueup.com/event/mastering-difficult-situations-with-martin-harvey-143579/Learn more about Daily Visit Communication 2.0https://insideoutpractices.thinkific.com/courses/daily-visitCheck out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0Email me - [email protected]
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13:27
Retention Killers - You Did the Work… But Did They Feel the Progress?
You adjusted. You tested. You saw the change.But if they don’t feel the progress, you lose them.This final episode of the Retention Killer Series is all about re-exams—and why most chiropractors either skip them, botch them, or bury the meaning in too much technical talk.Inside:Why no re-exam = no long-term retentionHow to preframe expectations so people understand the pointWhy you need to deliver meaning at the moment of the test—not days laterHow to turn a range of motion test into a belief shiftWhy celebrating wins matters more than explaining themThey won't stay for the process if they can’t feel the progress.Let’s fix that.To learn more about the Difficult Situations online workshop https://unitedchiropractic.glueup.com/event/mastering-difficult-situations-with-martin-harvey-143579/Learn more about Daily Visit Communication 2.0https://insideoutpractices.thinkific.com/courses/daily-visitCheck out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0Email me - [email protected]
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15:21
Retention Killers - The Daily Visit Drop-Off: Where Retention Quietly Dies
You nailed the consult.You delivered a clear report.They said they were in.But now they’re missing visits.Slipping through the cracks.Quietly dropping off.In this episode of The Retention Killer Series, Martin dives into the daily visit—the overlooked moment where long-term retention is either built… or lost.You’ll learn:Why “how are you feeling?” is the wrong way to startHow to rewire your flow to prioritise connection and valueWhy function-before-feeling changes belief systemsThe structure that keeps people engaged, long after the pain is goneRetention isn’t a script. It’s a rhythm.Here’s how to find yours.To learn more about the Difficult Situations online workshop https://unitedchiropractic.glueup.com/event/mastering-difficult-situations-with-martin-harvey-143579/Learn more about Daily Visit Communication 2.0https://insideoutpractices.thinkific.com/courses/daily-visitCheck out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0Email me - [email protected]
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14:36
4 keys to a great examination 🔑🔑🔑🔑
Going from a good exam to a great exam will make a massive difference to your practice. It will help you know when to change your approach to people's care (and when not to!) and will help communicate the value of your care beyond helping people with their symptoms. In today's episode, Martin maps out the "4 keys to a great exam" to help you upgrade your examination! To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0 Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0 Email me - [email protected]
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16:57
The secret to explaining prevention and performance to pain based people
It can be tricky when you're trying to explain the value of prevention and performance-based care to people who are pain based in their beliefs. If you make them wrong then they're not likely to want to listen to you, but if you don't explain the value of more proactive options it sucks for them (they get worse results) and it sucks for you (you end up with a practice full of pain based people!) Today I go through how to use bridging as a communication approach for people who you have already seen but haven't explained prevention or performance to. How you can 'renegotiate the agreement' to one that serves them and you. Check out the details of Grow Your Tribe https://insideoutpractices.com/grow-your-tribe To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0 Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
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20:33