Stop Playing at It: Alex Pelosi-Buchanan on Building a Proper Agency
Alex Pelosi-Buchanan is one of those leaders who doesn’t hide behind buzzwords or corporate gloss. He’s honest, sharp, commercially switched on and absolutely obsessed with doing agency properly — no shortcuts, no fluff, no ego.
In this episode, Alex takes us behind the curtain of what it really takes to build momentum in today’s market. We dig into leadership, culture, standards, growth, accountability, and the uncomfortable truths most agents avoid because they’re easier not to talk about. Alex tackles all of it head-on.
This is the kind of conversation estate agents should be having more often — practical, grounded, and full of “why aren’t we all doing this?” moments. Whether you’re running a single branch, growing a team, or scaling a brokerage, there’s a stack of insight in here that will sharpen your thinking and challenge you in the best way.
Alex is sharp, fair, and frighteningly clear-headed. You’ll finish this episode with a stronger sense of what good looks like and how to actually build it.
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50:36
The Broker Blueprint: Jack Durkin on Building Better, Not Bigger
Jack Durkin didn’t just launch a self-employed brokerage… he built a model that actually works. In a world where every man and his dog is suddenly a “broker,” Jack and his team at The Avenue are quietly rewriting the rules of what a high-quality, high-fee, hyper-local agency can look like.
In this conversation, Jack opens the bonnet and gets right into the engine of the modern brokerage movement — where it works, why it fails, and what agents consistently get wrong. We talk Purplebricks (the good, the bad, and the burnout) , the “day one panic,” why consistency beats cleverness, and how a single great instruction can feed you for months.
Jack explains the Avenue’s obsession with quality over quantity, why saying no is a superpower, how to set standards without becoming a dictator, and why the future belongs to agents who go small, hyper-local, and specialist.
We also dive into the realities behind onboarding, culture, recruitment filters, and what it really takes to help an agent build a six-figure (and maybe one-day seven-figure) business without losing their sanity in the process.
If you’re running a brokerage, thinking about starting one, or wondering how on earth to stand out in a crowded self-employed marketplace… this episode will give you a ton to chew on.
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Marketing That Actually Works: Kirsty Franks on Cutting the Crap in Estate Agency
Kirsty Franks doesn’t just “do marketing.” She dissects it. Rebuilds it. And then plugs it directly into the bloodstream of an estate agency so it actually drives revenue, not just noise. As Founder and CEO of Frank Marketing, she’s spent years helping estate agents and property professionals grow market share, sharpen their message, and turn half-baked ideas into campaigns that actually land. Strategy first. Creativity second. Results always. In this episode we get properly under the bonnet of estate agency marketing. What works. What doesn’t. What agents think matters but really doesn’t. And what they ignore at their peril. Kirsty brings straight-talking insight, loads of experience, and more common sense than most “gurus” put together. I probably am a bit biased — she’s annoyingly brilliant — but listen anyway. You’ll come away with a bucketful of ideas and a much clearer view of what great marketing should look like in our industry.
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43:12
Marketing That Actually Works: Kirsty Franks on Cutting the Crap in Estate Agency
Kirsty Franks doesn’t just “do marketing.” She dissects it. Rebuilds it. And then plugs it directly into the bloodstream of an estate agency so it actually drives revenue, not just noise. As Founder and CEO of Frank Marketing, she’s spent years helping estate agents and property professionals grow market share, sharpen their message, and turn half-baked ideas into campaigns that actually land. Strategy first. Creativity second. Results always. In this episode we get properly under the bonnet of estate agency marketing. What works. What doesn’t. What agents think matters but really doesn’t. And what they ignore at their peril. Kirsty brings straight-talking insight, loads of experience, and more common sense than most “gurus” put together. I probably am a bit biased — she’s annoyingly brilliant — but listen anyway. You’ll come away with a bucketful of ideas and a much clearer view of what great marketing should look like in our industry.
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Creating a Life You Love – The Garrett Maroon Way
This week I chat with Garrett Maroon — an agent, coach and all-round good guy from Virginia who built his business the hard way… then figured out how to do it the smart way.
After burning out working 100-hour weeks, Garrett rebuilt his business around one simple principle: success isn’t about doing more, it’s about doing it better. He now generates all his leads through referrals and has created a business that serves his life — not the other way round.
We talk about how he made that shift, the systems that drive his referrals, and what UK agents can learn from the US brokerage model as it continues to gather pace over here. It’s an honest and practical conversation packed with ideas you can put into play straight away.
About Utterly Indispensable Podcast for Estate Agents
Welcome to The Utterly Indispensable Podcast for Estate Agents , your go-to podcast for insights, tips, and inspiration in the world of estate agency. Join us as we interview industry experts, successful estate agents, and thought leaders who share their experiences, strategies, and innovative ideas.
Whether you're a seasoned professional or just starting out, our episodes are packed with valuable content designed to help you elevate your skills and enhance your services. Tune in to discover practical advice and fresh perspectives that will empower you to become a top-performing estate agent and take your agency to the next level.
Subscribe now and start your journey towards excellence in estate agency!
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