Utterly Indispensable Podcast for Estate Agents

• AI is changing estate agency faster than Rightmove ever did.

  In this episode I sit down with Apostolos Aktypis—the man building AI-powered client acquisition systems for estate agents, B2B, and service brands. His work sits right where AI, paid media, and revenue engineering collide, and his mission is simple: to move the bottom line with substance, not hype. When we recorded this conversation just eight weeks ago, the tools were impressive. Since then, they’ve leapt forward again. That’s how fast the landscape is shifting. After forty years in agency, I can say this with confidence: AI is the most important development our industry has ever faced. And if you’re only using it to write property details or tidy up emails, you’re barely scratching the surface. This episode will show you why AI matters, how to think beyond gimmicks, and how to start building systems that give you a real business advantage.

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• Beyond Cheap Labour: Outsourcing Myths and the Power of Onboarding.

  In this week’s episode I sit down with Deep Shah to challenge a big misconception: outsourcing isn’t about cutting costs—it’s about raising the quality of your team. Deep shares sharp insights on how recruitment and onboarding can make or break a business. Too often, we blame new starters when the real issue is a lack of process. Without the right systems and procedures, even the best people will stumble. We dig into why onboarding is one of the most underestimated parts of business growth, and how getting it right can transform both performance and culture. If you’ve ever wondered why some hires thrive while others fail, this conversation will change the way you think about recruitment forever.

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• Dubai Real Estate Reality Check: Mitch’s Rolex Dream and Market Challenges

  In this episode of The Utterly Indispensable Podcast for Estate Agents, I reconnect with Mitch in Dubai to see how his real estate journey is unfolding — and whether he’s any closer to that elusive Rolex goal. Since our last conversation (one of the most popular episodes we’ve ever released), the Dubai property market has toughened, and wider global uncertainty has added to the challenges — including the tense backdrop of US–Iran relations at the time of recording. Yet, what’s striking is how familiar many of these obstacles feel, no matter where in the world you’re selling property. From client expectations to shifting market dynamics, the themes remain universal. Join us as we dive into Mitch’s progress, the realities of working in Dubai real estate, and the lessons every estate agent can take away, wherever they are.

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• Beyond the Scripts: Richard Rawlings on His Story, Sales Mastery, and the Future of Agency

  This week on The Utterly Indispensable Podcast for Estate Agents, I sit down with Richard Rawlings — one of the most respected trainers and speakers in our industry. Richard is known for helping agents secure higher fees, close more instructions, and create real distinction in their markets. He’s worked with everyone from independents to global brands, sharing practical persuasion techniques that deliver immediate results. But what you don’t often hear is Richard’s own story — his background, how he found his way into this industry, and how he became the trainer so many of us now turn to. Along the way, we talk about fees, asking for the business, closing, AI, buyer representation, and much more. It’s not just a masterclass in agency growth — it’s an insight into the journey behind the trainer.

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• This Week on The Utterly Indispensable Podcast for Estate Agents: Matthew Gardiner Legge

  I first met Matthew back in 2008 and we recently reconnected at the eXp conference, where his energy and enthusiasm were as strong as ever. In this episode, Matthew shares his journey through agency, his unfiltered thoughts on the industry, and why he’s so passionate about eXp. He doesn’t shy away from the “cult” label in fact, he embraces it and explains what the model has done for agents not just in the UK, but around the world. Matthew’s story is full of character, grit, and a few brilliant anecdotes you won’t want to miss. He’s a one-off and he’s got a lot to say. Whether you’re eXp-curious or just in the mood for a refreshingly honest chat about the state of agency, this episode delivers.

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