Home improvement lending with fewer bankers and more computers
In this episode, Patrick McKenzie reads his essay about the financial infrastructure that makes buying windows painless. When a window installer can originate, underwrite, and fund a $25,000 loan in 15 minutes before leaving your house, it's because four parties—window companies, facilitating platforms, specialized banks, and capital providers—have built a system that actually works. Patrick explains how modern consumer lending learned from 2008 to create better underwriting, clearer compliance, and properly distributed risk, all in service of enabling commerce in the real economy.–Full transcript available here: www.complexsystemspodcast.com/home-improvement-lending/–Sponsor: MercuryThis episode is brought to you by Mercury, the fintech trusted by 200K+ companies — from first milestones to running complex systems. Mercury offers banking that truly understands startups and scales with them. Start today at Mercury.comMercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group, Column N.A., and Evolve Bank & Trust; Members FDIC.–Links:Bits about Money: https://www.bitsaboutmoney.com/archive/window-modern-loan-origination/ –Timestamps:(00:00) Intro(02:46) Why not just have banks loan money for home improvement?(06:43) Modern installment loan origination as a service(09:58) Sponsor: Mercury(11:09) Modern installment loan origination as a service (part 2)(15:17) What's the actual product offered?(19:03) How does this pie get divvied up?(24:12) Is this unsecured lending?(26:12) Should we be happy this Rube Goldberg machine exists?
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28:48
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28:48
Talking to the Bank of England about systemic risk and systems engineering
Patrick McKenzie (@patio11) shares his remarks to the Bank of England on critical vulnerabilities in financial infrastructure. Drawing from the July 2024 CrowdStrike outage which brought down teller systems at major US banks, Patrick discusses how regulatory guidance inadvertently created dangerous software monocultures. He also examines the stablecoin market, its impressive growth, and the elephant tethered to the room. He also delivers a message from Silicon Valley to other centers of power on the urgent necessity of waking up regarding AI, which almost the entire world currently far underrates.–Full transcript available here: www.complexsystemspodcast.com/talking-to-the-bank-of-england/–Sponsor: MercuryThis episode is brought to you by Mercury, the fintech trusted by 200K+ companies — from first milestones to running complex systems. Mercury offers banking that truly understands startups and scales with them. Start today at Mercury.comMercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group, Column N.A., and Evolve Bank & Trust; Members FDIC.–Links:The Bank of England: https://www.bankofengland.co.uk/ Bits about Money, Why the CrowdStrike bug hit banks hard: https://www.bitsaboutmoney.com/archive/crowdstrike-bug-hit-banks-hard/ Scaling Laws for Neural Language Models" by Kaplan et al: https://arxiv.org/pdf/2001.08361 Stripe Annual Letter 2024: https://stripe.com/annual-updates/2024 –Timestamps:(00:00) Intro(01:48) The importance of implementation-level understanding(03:00) Single points of failure(04:25) Can a 22-year-old engineer close all the banks?(05:18) The CrowdStrike incident: A case study(08:34) The culture of "shut up and shuffle"(09:54) Blameless postmortems(12:25) What actually happened during CrowdStrike(18:01) Five whys: Root cause analysis(19:03) How software monocultures are created(22:54) Understanding endpoint monitoring software(25:25) Distributed systems and the nature of CrowdStrike(31:22) The economics of software monocultures(33:29) Why wasn't there defense in depth?(37:05) Why was recovery so difficult?(40:32) The domino effect across financial institutions(43:36) What went right: Electronic systems remained up(45:10) This was a near miss(49:29) Potential policy responses(54:03) Switching gears: Stablecoins(01:01:37) The elephant in the room: Tether(01:15:32) Who loses if Tether implodes?(01:16:59) AI and the future of trading(01:26:47) AI risks in the trading space(01:30:41) Closing
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1:31:37
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1:31:37
Narrative, mastery, and character bleed in games, with Ricki Heicklen
Patrick McKenzie (patio11) is joined again by Ricki Heicklen to discuss Metagame 2025, a conference where 250 attendees were divided into Purple and Orange teams competing for territories across campus. Patrick built a complete roguelike RPG in 25 days using LLMs, discovering that providing minimal world-building context transformed generic fantasy outputs into emotionally resonant storytelling. They discuss the power and responsibility of game designers, how games create pedagogical experiences that traditional teaching cannot, and what happens when the line between player identity and character identity starts to blur.–Full transcript available here: www.complexsystemspodcast.com/narrative-mastery-character-bleed-in-games-with-ricki-heicklen/–Sponsor: MercuryThis episode is brought to you by Mercury, the fintech trusted by 200K+ companies — from first milestones to running complex systems. Mercury offers banking that truly understands startups and scales with them. Start today at Mercury.comMercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group, Column N.A., and Evolve Bank & Trust; Members FDIC.–Links:Metagame: https://www.metagame.games/–Timestamps:(00:00) Intro(00:25) Using games to teach trading(00:57) Game design conference insights(01:12) Ricki’s personal journey into game design(02:41) Exploring different game types(03:35) Challenges in game design(04:44) Metagame conference overview(08:23) Escape room design experience(11:25) Building a rogue-like game(15:35) Metagame mechanics and challenges(18:25) Sponsor: Mercury(19:37) Metagame mechanics and challenges (part 2)(31:10) Event management and lessons learned(44:00) Game mechanics and player roles(45:09) Complex encounters and Plague Town(48:44) Moral choices and player decisions(50:59) Game design and narrative impact(55:36) Character bleed and real-world influence(01:02:00) Game design challenges and player agency(01:24:16) Community and player interaction(01:30:04) Wrap
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1:31:19
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1:31:19
Bits and bricks: Oliver Habryka on LessWrong, LightHaven, and community infrastructure
Patrick McKenzie (patio11) is joined by Oliver Habryka, who runs Lightcone Infrastructure—the organization behind both the LessWrong forum and the Lighthaven conference venue in Berkeley. They explore how LessWrong became one of the most intellectually consequential forums on the internet, the surprising challenges of running a hotel with fractal geometry, and why Berkeley's building regulations include an explicit permission to plug in a lamp. The conversation ranges from fire codes that inadvertently shape traffic deaths, to nonprofit fundraising strategies borrowed from church capital campaigns, to why coordination is scarcer than money in philanthropy.–Full transcript available here: www.complexsystemspodcast.com/bits-and-bricks-oliver-habryka/–Sponsor: MercuryThis episode is brought to you by Mercury, the fintech trusted by 200K+ companies — from first milestones to running complex systems. Mercury offers banking that truly understands startups and scales with them. Start today at Mercury.comMercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group, Column N.A., and Evolve Bank & Trust; Members FDIC.–Links:Lightcone Infrastructure: https://www.lightconeinfrastructure.com/ Lighthaven: https://www.lighthaven.space/LessWrong: https://www.lesswrong.com/ –Timestamps:(00:00) Intro(01:08) The origins and evolution of LessWrong(03:54) Challenges of running an online forum(05:57) Reviving LessWrong(14:51) The unique structure of Lighthaven(17:35) The complexities of conference venues(19:14) Sponsor: Mercury(20:14) The realities of conference planning(25:32) Challenges of maintaining Lighthaven(29:54) Navigating permits and regulations(37:02) Impact of fire code regulations on traffic fatalities(39:06) Economic analysis of safety regulations(41:39) Housing policy and construction in Berkeley(43:30) Fundraising challenges in the nonprofit sector(46:44) Effective altruism and fundraising dynamics(54:20) Lessons from religious fundraising practices(01:05:36) Reflections on fundraising(01:13:26) Wrap
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1:14:44
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1:14:44
Building institutions that bend towards truth, with Clara Collier of Asterisk Magazine
Patrick McKenzie is joined by Clara Collier, editor and publisher of Asterisk Magazine, to discuss how we create institutions that bend towards truth. Clara explains why she launched a quarterly print magazine in the Internet age. She traces how 19th century German universities invented the modern infrastructure for rewarding knowledge production and training researchers at scale, and where our public science communication falls short of that heritage. The conversation examines why institutional trust has declined, particularly around science communication and public health, and whether we can rebuild trust in knowledge-producing institutions.–Full transcript available here: www.complexsystemspodcast.com/building-institutions-that-bend-towards-truth-with-clara-collier-of-asterisk-magazine/–Sponsor: MercuryThis episode is brought to you by Mercury, the fintech trusted by 200K+ companies — from first milestones to running complex systems. Mercury offers banking that truly understands startups and scales with them. Start today at Mercury.comMercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group, Column N.A., and Evolve Bank & Trust; Members FDIC.–Links:Asterisk Magazine: https://asteriskmag.com–Timestamps:(00:00) Intro(00:44) The birth of Asterisk Magazine(02:58) Challenges of print media(04:41) The media landscape and Twitter's influence(06:03) The art of long-form writing(13:08) Editing and copy editing in magazines(19:33) Sponsor: Mercury(20:45) Editing and copy editing in magazines (part 2)(25:24) AI in writing and editing(30:33) The origins of research universities(34:19) The flawed promotion system in academia(34:40) The rise of research institutions(35:32) The birth of modern research culture in Germany(36:27) The global influence of German universities(40:13) The American university system vs. German system(41:50) The role of public and private partnerships in science(42:47) Challenges in science communication(56:22) The impact of COVID-19 on public trust in science(01:06:42) Historical perspectives on medical trust(01:11:15) Wrap
About Complex Systems with Patrick McKenzie (patio11)
We live in a world where our civilization and daily lives depend upon institutions, infrastructure, and technological substrates that are _complicated_ but not _unknowable_. Join Patrick McKenzie (patio11) as he discusses how decisions, technology, culture, and incentives shape our finance, technology, government, and more, with the people who built (and build) those Complex Systems.
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