Loyalty Wired

• Newscast 18 - The Currency Effect

  Loyalty currency has become a massive parallel economy and big business for global brands. How can your company get in on the action? By exploiting the Currency Effect.

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  33:15
• Podcast 74 - Making BIG program changes

  In our latest podcast, David Canty, Pavel Loss, and Iain Pringle dive into the strategies, challenges, and best practices for managing major program transformations. With expertise from JetBlue, IAG Airlines, Shell, IHG, and Starwood Hotels, this conversation is a must-listen for anyone navigating loyalty program evolution this year.

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  35:13
• Newscast 17 - The Perfect D@mn Loyalty Company

  Is Costco the platonic ideal of a customer-centric business model? Join us as we explore the joys of the world's third-largest retailer.

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  33:17
• Newscast 16 - The Airline Episode

  In which we look at airline loyalty program devaluations from the airline's perspective and ask why airlines are historically such poor communicators.

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  31:09
• Podcast 73 - Market Impact of BA Changes

  2025 kicked off with a loyalty shake-up as British Airways made waves with a major move. In this episode our expert panel dive into the changes, dissecting their impact on the wider market. Joining the discussion are special guests Rob Burgess (Head for Points) and Ben Lipsey (Air France-KLM), bringing insider insights on the expected customer and market response.

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  29:40

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