Still traumatized over an angry explosion she’d aimed at an abusive leader years before, a leader asks her coach to help her access healthy assertion to use during moments of conflict.Where are you on the assertion scale? Our assessments will tell you.In the episode, ASSERTION got divided into two skills: AWARENESS and EXPRESSION.The four-step script to build healthy ASSERTION is:SituationFeelingWantOutcomePart of assertion is EMOTIONAL INTELLIGENCE. Our tool defines EQ and gives exercises. Download it here.“Unlocking Executive Presence Through Emotional Intelligence” Episode 232. The concept explained and tools provided.Download “The Feeling Word Grid” here.Ready for an amazing growth experience? Explore Brené Brown’s Dare to Lead course.Often recommended. Always helpful. Crucial Conversations.More tools in the ASSERTIVENESS category in the archive.Episodes with assertiveness tools: 220 - Holding Boundaries219 - How to Set Boundaries210 - How to Grow Your Self-Management86 - Intimacy in Business: Setting Boundaries198 - Psychological SafetyConsidering coaching? Talk with Tom. Send him an email here. Additional resources are in our monthly email. Sign up here.Until next time!Thanks! from The Look & Sound of Leadership team
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How to Create Engagement Online
Convinced that participants need to engage in order to learn, a leader is discouraged after the cheerless rollout of her online learning program. She turns to her coach for help facilitating virtual groups.Tools in this episode:Tone-setting at the opening:Get people engaged by using the chat to think together;Get people engaged by thinking about how they will show up (ground rules);Ask: “How engaged do you want to be?” Rank 1 – 7 in chat. (#3 came from Michael Bungay Stanier who wrote The Coaching Habit and hosts the Change Signal podcast. Much gratitude!)Three facilitation skills:Use learning questions;Redirect; don’t be the hub;Activate your deadpan.All our infographics are available for free in our Tools Bin. Help yourself. Tom’s most recent conversation with Dave Stachowiak on Coaching for Leaders explored How to Take Initiative. A lively, thought-provoking episode.Coaches! Join us at ICF Los Angeles’s Executive Coaching Special Interest Group. Check us out on the ICF-LA website, then come join us!Categories in the archive to explore for more ideas about deepening relationships:Communication SkillsLeading TeamsEpisodes with more tools for engagement:141 - High-Stakes Meetings253 - How to Answer Questions Powerfully213 - How to Re-engage a Team34 - Keeping Repeated Material Fresh175 - Leading Offsites143 - Powerful Tools for Team: Plus / Delta148 - Taming MeetingsAre you coach curious? Talk with Tom. Send him an email here. Additional resources are in our monthly email. Sign up here.Until next time!From The Look & Sound of Leadership team
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How to Deepen Relationships at Work
Knowing she’s never been good with people, a leader seeks coaching to her deepen relationships in ways she can tolerate.Two ways to deepen workplace relationships:Matching & Curiosity4 Ways to Match:Match Purpose Match Energy Match Conversations Match Vulnerability Express Curiosity by Asking Deep QuestionsMake sure your questions are open-endedInvite reflectionKeep the other person talkingAnswering questions powerfully is another way to deepen relationships. Check out our recent episode on that topic.Deepen relationships at work by listening to Dave Stachowiak’s conversation on Coaching For Leaders with Charles Duhigg about his book Supercommunicators: How to Unlock the Secret Language of Connection. Recently, Tom joined Dave on Coaching for Leaders to explore How to Take Initiative. A lively, thought-provoking episode.Coaches! Join us at ICF Los Angeles’s Executive Coaching Special Interest Group. Check us out on the ICF-LA website. Categories in the archive to explore for more ideas about deepening relationships:Communication SkillsBuilding RelationshipsManaging YourselfFive episodes that’ll help you get deeper:Building EmpathyBuilding ListeningBuilding RapportInfluenceThe Conflict ConversationAre you ready to invest in yourself? We offer listeners world-class coaching at an affordable price. Reach out to Tom here.Transcripts of every episode, including this one, are available for free here. More resources are in our monthly email. Sign up here.Until next time!From The Look & Sound of Leadership team
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How to Talk so People Understand You
A leader is losing credibility with her senior leaders. Her boss thinks she can turn it around by learning the sorting tool that transformed him as a communicator, so he brings in the coach who taught him.Sorting & Labeling! The grandaddy of all communication tools. If you can sort and label you will sound like a leader.The four steps in Sorting & Labeling:Use a headlineUse a numberLabel each numberTransition with claritySee it all for yourself in our free Sorting & Labeling infographic.To all women who work in social or environmental change: Women’s Impact Alliance wants to support you. Check out their website to see all they ways they can help you succeed.Coaches! Come join our Executive Coaching Special Interest Group. Check us out on the ICF-LA website. Categories of episodes that have more ways to help you talk so people understand you:Communication SkillsLeading TeamsPresentation SkillsFive episodes that’ll speed you down the path:106 - Communicating with Clarity253 - How to Answer Questions Powerfully65 - Sorting & Labeling16 - Sounding Well-Spoken20 - Staying on TrackCurious about coaching for yourself? We offer a special program for listeners. Reach out to Tom here. Transcripts of this and every episode are available for free here. More resources are in our monthly email. Sign up here!Until next time!From The Look & Sound of Leadership team
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How to Answer Questions Powerfully
A leader was given one goal for his coaching: improve how he answered questions. Knowing he struggled with this not only at work, but at home, he asked his coach for tools. Our free PDF shows the two scripts: one for closed-ended questions, one for open-ended. Download it here.Don’t assume you know why people ask what they ask. You don’t. Ever. The closed-ended script:Answer what’s askedMatch LengthCheck for understandingThen add your detailsNo mattress stuffing!It’s a customer service exchange.The open-ended script:Start with a number Label the first itemExplain in briefMake the leap. Start with a number. It’ll be okay.When you know things, use this script. You will sound expert.The open-ended script is a variation of the Sorting & Labeling tool. Download the PDF and listen to the episode.CALLING ALL COACHES!Come join ICF-LA’s Executive Coaching Special Interest Group. We’d love to see you. Check us out here.Related categories in the library:Communication SkillsLeadershipPerception – How Others Perceive YouFive related episodes:215 - How to Stay Calm Under Fire249 - How to Tackle Overtalking159 - Short Sounds Confident185 - The Talky Executive151 - Under Executive QuestioningHave ideas about how “The Look & Sound of Leadership” might grow and evolve? Share your ideas with Tom here.Transcripts of this and every episode are available for free here. Our monthly email, with resources you don’t hear about on the show. Subscribe here!Wishing you spring freshness, From The Look & Sound of Leadership team
Ireland