Byte Sized

Accenture

Business Technology

Latest episode

48 episodes

Retail Rewired: From Trolleys to Tech
15/12/2025 | 17 mins.
Retail mogul Roger Burnley sits down with Bella Thornely to discuss steering digital transformation, tackling the challenges brought on by COVID-19, and exploring how a strong customer focus and AI are shaping the future of retail.
VMO2: Customer Obsession Meets Innovation
25/11/2025 | 20 mins.
Rachel Barrass, Director of Customer Service at VMO2, reveals how together agentic AI and human agents have slashed complaints by 60%! Dive into tech, transformation and the power of truly knowing your customer.
VMO2: Customer Obsession Meets Innovation
21/11/2025 | 20 mins.
Rachel Barrass, Director of Customer Service at VMO2, reveals how together agentic AI and human agents have slashed complaints by 60%! Dive into tech, transformation and the power of truly knowing your customer.
VMO2: Customer Obsession Meets Innovation
17/11/2025 | 20 mins.
Rachel Barrass, Director of Customer Service at VMO2, reveals how together agentic AI and human agents have slashed complaints by 60%! Dive into tech, transformation and the power of truly knowing your customer.
AI Genies: From Health Cures to Cookbooks
27/10/2025 | 22 mins.
Can AI genies help us live longer and better lives? Prof. Mihaela van der Schaar, leader of the van der Schaar Lab at Cambridge University, shares with Bella Thornely the far-reaching potential of this next development in AI.

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About Byte Sized

In just 20 minutes, explore the most exciting innovations and pressing challenges across business, technology, and leadership. Byte Sized is hosted by Bella Thornely, Accenture's UK and Ireland Centre for Advanced AI lead. Join Bella as she delves into game-changing findings from Accenture research, gleans insights from leading industry brands and unravels stories of reinvention. Subscribe now to dive into the essentials of business and technology leadership - all in the time it takes to enjoy your coffee break!

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Business Technology