Byte Sized

Accenture

Business Technology

Latest episode

50 episodes

Lloyd's of London: Culture & Constructive Conflict
19/1/2026 | 17 mins.
Inclusion is more than friendliness; it's built on psychological safety and a culture of open, honest feedback. Mark Lomas, Head of Culture, Talent & Communities at Lloyd's, shares how true inclusion empowers people to perform at their best and feel valued — even in times of conflict.
Nationwide: The Secret Sauce for Perfect Payments
05/1/2026 | 17 mins.
Otto Benz, Customer Technology and Payments Director at Nationwide Building Society, shares how the organisation has modernised its payments infrastructure through dual‑cloud technology, strengthened resilience in the face of outages, met evolving regulatory demands, and adapted to society's changing relationship with cash.
Retail Rewired: From Trolleys to Tech
15/12/2025 | 17 mins.
Retail mogul Roger Burnley sits down with Bella Thornely to discuss steering digital transformation, tackling the challenges brought on by COVID-19, and exploring how a strong customer focus and AI are shaping the future of retail.
VMO2: Customer Obsession Meets Innovation
25/11/2025 | 20 mins.
Rachel Barrass, Director of Customer Service at VMO2, reveals how together agentic AI and human agents have slashed complaints by 60%! Dive into tech, transformation and the power of truly knowing your customer.
VMO2: Customer Obsession Meets Innovation
21/11/2025 | 20 mins.
Rachel Barrass, Director of Customer Service at VMO2, reveals how together agentic AI and human agents have slashed complaints by 60%! Dive into tech, transformation and the power of truly knowing your customer.

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About Byte Sized

In just 20 minutes, explore the most exciting innovations and pressing challenges across business, technology, and leadership. Byte Sized is hosted by Bella Thornely, Accenture's UK and Ireland Centre for Advanced AI lead. Join Bella as she delves into game-changing findings from Accenture research, gleans insights from leading industry brands and unravels stories of reinvention. Subscribe now to dive into the essentials of business and technology leadership - all in the time it takes to enjoy your coffee break!

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Business Technology