At Work with The Ready

You've built the asset. You've done the comms. You even held office hours (that no one came to). And still…nothing changes. Sound familiar? These moves are still everyone’s go-to plays for substantial transitions in the workplace, even when we have decades of experience that they fall flat.

In this episode, Rodney and Sam dig into one of the most under-explored problems in organizational life: how you actually get people to do shit. Not just understand it. Not just nod at it in a meeting. Actually do it. They walk through why the classic change playbook (comms, training, socialization, stakeholder management) keeps failing, and what a real system of activation actually looks like.

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Mentioned references:

"change management is broken": AWWTR Ep. 26 with Michael Bungay Stanier

"comms and change management": BNW Ep. 3 with Deirdre Latour

"complicated vs complex"

Ira Glass quote about taste

00:00 Intro + Check-In: What's a tech habit that reveals your true generational age?

03:49 Why "getting shit done" doesn't get enough airtime

05:32 The three-step chain: information → understanding → behavior

06:46 Real example: Rodney's role change at The Ready and what governance actually did

09:16 The asset creator's blind spot

15:34 Living into your authority

18:09 Why clarity (including hard deadlines) is a gift

19:49 Which kinds of change need enrollment vs. just execution

24:07 Why the big reveal keeps happening (and why it keeps failing)

27:09 The big bang is often avoiding user feedback

30:49 Ira Glass on developing taste

32:57 Iterating as you go

34:50 Change management is just marketing inside your own company

38:22 Change 1: Lower activation energy with explicit, clear asks

40:34 Change 2: Run a system of socialization, not just an event

43:55 Change 3: Remove things and make space before asking for more

44:54 Change 4: Keep it ugly to unlock better participation

47:50 Wrap

Sound engineering and design by Taylor Marvin of ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Coupe Studios⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

The higher up you go, the more everyone expects you to have the answers. Your team wants reassurance about AI. Your peers want to know what other companies are doing. Leadership wants confidence you're not sure you have. But what if the honest answer to most of it is, "I don't know?" and what if that's actually a sign you're paying closer attention than the people who seem so sure?

In this Ask Us Anything, Rodney and Sam respond to a listener feeling the weight of expectations and offer a reframe: you don't need certainty about the what if you can develop confidence in the how. They also dig into why the leaders who always seem to have answers rarely get their receipts checked, and Rodney shares a personal practice for tuning into the quieter, wiser voice underneath the noise of emotion and intellect.

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Sound engineering and design by Taylor Marvin of ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Coupe Studios⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

Office politics doesn't happen because people are scheming. It happens because no one wrote anything down. In the absence of clear ways of working, the preferences of the most powerful people fill the vacuum and suddenly half your attention is spent learning whose attachment format to use rather than doing the actual work.

In this episode, Rodney and Sam dig into one of the most universal and underdiagnosed org patterns: the political operating system. They explore why politics can feel more fun than good process, why "influence without authority" is just pandering with better branding, and how to start replacing implicit norms with something more durable than whoever's in the room at that moment.

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Ready to change your organization? ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Let's talk.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Mentioned references:

The Ready’s OS Canvas: https://www.theready.com/os-canvas

Essential Intent: BNW Ep. 90 with Greg McKeown

Even/Overs: BNW Ep. 44

Dual Transformation: AWWTR Ep. 43

Andrea Robb

Action Meeting Episode: BNW Ep. 80 with Sam Spurlin

Directly Responsible Individual (DRI)

User Manual to Me: BNW Ep. 159

00:00 Intro + Check-In: What’s a skill you rarely get to show off?

03:08 The Pattern: We cater to those in power when there’s no org clarity

05:17 Leveraging relationships to do work feels good in the moment

09:12 Discerning what’s best for a leader vs. best for the work

13:11 Experience navigating CEO preference

17:06 Politics is more fun than building a good OS

20:12 Leaders come and go, and take their preferences with them

22:08 Politicking wastes organizational attention

27:00 Short term politics at odds with long term value

31:32 Andrea Robb’s organizing principles

34:23 Leadership politics keeps you from the truth

37:10 Example navigating a leader during an offsite

41:33 Change #1: Don’t depend on only one person

43:55 Change #2: Get a new set of eyes to challenge assumptions

46:34 Change #3: Write. It. Down.

48:44 Wrap up: Leave us a review!

Sound engineering and design by Taylor Marvin of ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Coupe Studios⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

Every HR team is getting the same ask right now: rewrite our job descriptions to reflect AI. It sounds reasonable—until you realize you're being asked to update a document that was already a little broken for a world that's changing faster than any static artifact can keep up with. So where do you even start? And is the job description itself actually the right place to begin?

In this AUA, Rodney and Sam flip the question entirely—arguing that the smarter move is to start with what AI can actually do in your organization, define the human's role in relation to that, and why living, dynamic approaches to role clarity are more essential now than ever.

Mentioned references:

"traditional consulting": AWWTR Ep. 8

"talent marketplace": FoHR Miniseries, Ep. 7

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Sound engineering and design by Taylor Marvin of ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Coupe Studios⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

Everyone talks about slaying bureaucracy and cutting organizational sludge but there's an equally pernicious force that doesn't get nearly enough airtime: the organizational debt created by too little structure. The chaos tax is real, and it's usually being paid by everyone except the person creating it.

In this episode, Rodney and Sam unpack the founder-led chaos pattern: why it happens, why it feels like speed to the person at the top while feeling like paralysis to everyone else, and what minimum viable process actually looks like in practice. They get into learned helplessness, productive friction, the hidden cost of unilateral decisions, and why the call for structure will probably have to come from outside the house.

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Ready to change your organization? ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Let's talk.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Mentioned references:

"Sparticus Merlin Spurlin": Check-In from AWWTR Ep. 45/2

Organizational debt

Founder mode episode: AWWTR Ep. 22

RACI: AWWTR Ep. 10

participatory meeting structure: BNW Ep. 49 with Keith McCandless

consent vs consensus: BNW Ep. 74 with Ted Rau

The Ready's Proposal Template

Action Meeting episode: BNW Ep. 80

The Ready's OS Canvas

00:00 Intro + Check-In: If you could hang out with any cartoon character, who would it be?

04:08 The Pattern: Lack of structure leads to chaos

05:56 Founders mistake their experience for everyone’s experience

11:49 Growth is unavoidable for diversity of thinking

15:53 You have to choose your slow

18:33 Example of consent

24:56 Chaotic orgs are brittle orgs

25:56 Cycle of learned helplessness and founder paranoia

28:49 Chaos glorifies unsustainable heroic behavior

33:05 Making a system where the founder doesn’t have to “be the savior”

35:50 Preserving the essential friction to good work

39:57 Idea 1: Minimum viable operating rhythm

42:38 Idea 2: Get external coaching for the founder/leader

44:49 Idea 3: Make work more visible and public

47:01 Wrap up: Leave us a review and send us your questions!

Sound engineering and design by Taylor Marvin of ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Coupe Studios⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.