Government Transformed

• Rewiring the state: Reflections on how to unlock government transformation

  The UK government has set the directive for a “complete rewiring of the British state to deliver bold and ambitious long-term reform”. It says that a “digital revolution” will underpin the move to a more “agile, effective and active state”, focused on delivering its missions: growing the economy, an NHS fit for the future, safer streets, opportunity for all, and making Britain a clean energy superpower. It is also essential to simplifying how citizens interact with government to access more joined-up services.A new Global Government Forum study – which was led by Lord Gus O’Donnell and based on in-depth interviews with 12 UK permanent secretaries – pinpoints the barriers and enablers to transformation in government, with a particular emphasis on the role of digital technologies and data, and identifies four priority areas as key opportunities to accelerate change.In this podcast, Lord O’Donnell sets out the findings of the report with former senior civil servant and GGF’s global event and webinar chairperson, Siobhan Benita, along with their guests Yatin Mahandru, vice president, head of public sector and health, Cognizant UK & Ireland, and Faye Holt, director, UK public sector, Amazon Web Services – whose organisations were knowledge partners for the report.Together, they discuss the key findings from the interviews with permanent secretaries, covering:The role of leadership in driving change.How to build capacity in government for digital transformation.How to unlock the power of data and AI.Listen to this episode to get insights from government leaders on the opportunity for government transformation – and unique reflections from the experts featured in this podcast on how to make change happen.Read the Rewiring the State report here.This podcast is based on a Global Government Forum webinar, held on 4 November. Hosted on Acast. See acast.com/privacy for more information.

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• The opportunity for AI agents in government

  In this special episode of Government Transformed, the executive editor of Global Government Forum Richard Johnstone speaks to Luukas Ilves, an advisor to the deputy prime minister and minister of digital transformation of Ukraine who is also former undersecretary for digital transformation and CIO for the Government of Estonia, and Manuel Kilian, the founding managing director of the Global Government Technology Centre, about how agentic AI can revamp how government works.This conversation covers what agentic AI is; how it can be useful to governments, and how to build systems in public services that can make the most of it, looking at potential use cases across the different functions of government.Listen to this episode to help understand the elements of this potential government transformation and the potential for creating an agentic state.If you enjoyed this podcast, please share it to help other people find GGF’s content. And if you are new Government Transformed, please subscribe so you will get all of our conversations on government innovations as soon as they are published.Read the report: The Agentic State: How Agentic AI Will Revamp 10 Functional Layers of Public AdministrationLike this episode? Please share with your friends and colleagues, and if you have an idea you would like us to cover in Government Transformed, please contact: [email protected] Hosted on Acast. See acast.com/privacy for more information.

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• How to improve government payments, with knowledge partners Visa Direct and J.P. Morgan

  The development of digital tools has revolutionized many areas of people’s lives – from how they communicate, to how they plan their finances and book trips.In this special episode of Global Government Forum’s Government Transformed podcast, state and local officials join host Siobhan Benita and knowledge partners Visa Direct and J.P. Morgan Payments to discuss how technology can help transform government services to meet the growing expectations of users in the digital world.Listen to this exclusive conversation to hear from local government leaders on how they have made transformation happen – and how they can do so in a way that improves digital inclusion and creates government services with communities.Plus, find out from Visa Direct and J.P. Morgan how government can be transformed to provide more responsive services, and improve productivity, efficiency, and accuracy across government.This podcast is hosted by Siobhan Benita, moderator, Global Government Forum; and the participants were:· Scott Erickson, County Clerk & Recorder, Knox County, Illinois· Brian Page, Managing Director, J.P. Morgan Chase· Curtis Webb, Senior Director, Head of Disbursements and Go-to-market Strategy, Money Movement Solutions, North America, Visa· Freda Richardson Taylor, Deputy Director of Finance/Comptroller, City of New Orleans· Kahlida Lloyd, Director, Office of Human Rights & Equity, Mayor’s Office, Mayor LaToya Cantrell, City of New OrleansFor further reading, please see J.P. Morgan's report: How fast bank payments are helping to modernize public sector disbursements. Hosted on Acast. See acast.com/privacy for more information.

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• How to get the right skills mix for modern government

  Governments around the world are all faced with meeting skills gaps and talent challenges. Many services require digitally-savvy public servants to help deliver more citizen-focused services, while there is also a need for leadership and management skills to allow government to become more risk-smart and innovative. This Government Transformed podcast, supported by knowledge partner Skillsoft, looked at how governments can assess the skills they need; how they are working to quicken recruitment in key digital skills; and how artificial intelligence developments will change the skills that civil servants need.Join host Richard Johnstone and representatives from the governments of Belgium, Canada, South Africa and knowledge partner Skillsoft as we also discuss how governments can benchmark skills and performance, and how they are working to do more with less.This podcast is based on a Global Government Forum webinar, How to get the right skills mix for modern, digital government, held on 8 July and supported by knowledge partner Skillsoft.Click here to find out more about Global Government Forum’s training and development programmes.Read Global Government Forum’s Making Government Work report, which reveals five pillars of a modern civil service. Hosted on Acast. See acast.com/privacy for more information.

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• How cities are using AI to tackle their most pressing problems

  AI offers huge potential for cities to improve services for residents and make operations more efficient. Local governments also often have the agility to move faster than their national counterparts, offering early indicators of success and challenges.In this podinar, local government officials from Copenhagen, Toronto, London and North Yorkshire set out how their organisations are using AI. Listen to this conversation to understand these developments, and discussions of key milestones in deploying AI in government – including how to design effective AI pilots and projects, how to deploy AI tools and measure success, and the importance of human-in-the-loop approaches.This podinar is based on the How cities are using AI to tackle their most pressing problems webinar, hosted by Global Government Forum on 3 July. The participants were:Marie Hvid Damborg, Head of Digitalisation, Technical and Environmental Administration, City of CopenhagenMark Peterson, Head of Data and Insight, North Yorkshire CouncilSonia Brar, Chief Technology Officer, City of TorontoEddie Copeland, Director, London Office of Technology and Innovation Hosted on Acast. See acast.com/privacy for more information.

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