Government Transformed

• How to improve government payments, with knowledge partners Visa Direct and J.P. Morgan

  The development of digital tools has revolutionized many areas of people’s lives – from how they communicate, to how they plan their finances and book trips.In this special episode of Global Government Forum’s Government Transformed podcast, state and local officials join host Siobhan Benita and knowledge partners Visa Direct and J.P. Morgan Payments to discuss how technology can help transform government services to meet the growing expectations of users in the digital world.Listen to this exclusive conversation to hear from local government leaders on how they have made transformation happen – and how they can do so in a way that improves digital inclusion and creates government services with communities.Plus, find out from Visa Direct and J.P. Morgan how government can be transformed to provide more responsive services, and improve productivity, efficiency, and accuracy across government.This podcast is hosted by Siobhan Benita, moderator, Global Government Forum; and the participants were:· Scott Erickson, County Clerk & Recorder, Knox County, Illinois· Brian Page, Managing Director, J.P. Morgan Chase· Curtis Webb, Senior Director, Head of Disbursements and Go-to-market Strategy, Money Movement Solutions, North America, Visa· Freda Richardson Taylor, Deputy Director of Finance/Comptroller, City of New Orleans· Kahlida Lloyd, Director, Office of Human Rights & Equity, Mayor’s Office, Mayor LaToya Cantrell, City of New OrleansFor further reading, please see J.P. Morgan's report: How fast bank payments are helping to modernize public sector disbursements. Hosted on Acast. See acast.com/privacy for more information.

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• How to get the right skills mix for modern government

  Governments around the world are all faced with meeting skills gaps and talent challenges. Many services require digitally-savvy public servants to help deliver more citizen-focused services, while there is also a need for leadership and management skills to allow government to become more risk-smart and innovative. This Government Transformed podcast, supported by knowledge partner Skillsoft, looked at how governments can assess the skills they need; how they are working to quicken recruitment in key digital skills; and how artificial intelligence developments will change the skills that civil servants need.Join host Richard Johnstone and representatives from the governments of Belgium, Canada, South Africa and knowledge partner Skillsoft as we also discuss how governments can benchmark skills and performance, and how they are working to do more with less.This podcast is based on a Global Government Forum webinar, How to get the right skills mix for modern, digital government, held on 8 July and supported by knowledge partner Skillsoft.Click here to find out more about Global Government Forum’s training and development programmes.Read Global Government Forum’s Making Government Work report, which reveals five pillars of a modern civil service. Hosted on Acast. See acast.com/privacy for more information.

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• How cities are using AI to tackle their most pressing problems

  AI offers huge potential for cities to improve services for residents and make operations more efficient. Local governments also often have the agility to move faster than their national counterparts, offering early indicators of success and challenges.In this podinar, local government officials from Copenhagen, Toronto, London and North Yorkshire set out how their organisations are using AI. Listen to this conversation to understand these developments, and discussions of key milestones in deploying AI in government – including how to design effective AI pilots and projects, how to deploy AI tools and measure success, and the importance of human-in-the-loop approaches.This podinar is based on the How cities are using AI to tackle their most pressing problems webinar, hosted by Global Government Forum on 3 July. The participants were:Marie Hvid Damborg, Head of Digitalisation, Technical and Environmental Administration, City of CopenhagenMark Peterson, Head of Data and Insight, North Yorkshire CouncilSonia Brar, Chief Technology Officer, City of TorontoEddie Copeland, Director, London Office of Technology and Innovation Hosted on Acast. See acast.com/privacy for more information.

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• Confident decision-making for better outcomes in government

  Civil servants in government make many decisions every day. From policy officials working to develop responsive services that meet users’ needs, to frontline officials who have to make choices on what tax cases to prioritise, the work of government requires the skills to make effective decisions.This Global Government Forum webinar looked at how governments can build systems that help drive better decision-making – and how civil servants can develop the skills to make – and implement – confident decisions.This webinar brought together public servants from around the world to discuss how governments are streamlining the way they work to become more nimble. It looked at how governments are building systems that will provide more effective data on public service delivery – boosting effective decision-making and facilitating action.This session discussed:The data practices that are making a difference for decision-makers, and the value that can be unlocked from more timely and accurate data in government.The technology and operations that are improving decision-makers’ agility to react to changing and evolving conditions.The skills needed to make confident decisions in government.The role of AI and AI agents in better decision-making and action-taking. Hosted on Acast. See acast.com/privacy for more information.

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• Understanding the fraud risk in the public sector – and how to tackle it

  The threat that public sector organisations face from fraud is growing. In an era when technological advancements are rapidly transforming the landscape, public sector organisations face unprecedented challenges in combating fraud.According to a survey of public servants undertaken by SAS, all public sector agencies surveyed are currently experiencing some form of fraud and expect to see an increase in at least one type of fraud over the next 5 years.Fraud is also having an impact on public finances. In the UK, chancellor Rachel Reeves has set out a crackdown on fraud in the welfare system, with a focus on saving £4.3bn by the end of the decade, while the International Public Sector Fraud Forum has published a revised framework that sets out key principles and processes for conducting fraud loss measurement exercises to better quantify the cost of fraud – and measure savings.The importance of unlocking these savings is demonstrated by the SAS research, which identified that tackling fraud, waste and abuse could release savings equivalent to around 16% of their government’s budget.This webinar session examined the scale and extent of the fraud challenge that governments around the world face – and how to tackle it.The session brought together public servants to discuss:The trends in the type of fraud threats that governments face now – and will face in future.How governments are tackling the threats they face now – and preparing for the threats that are on the horizon.The role for AI and analytics in tackling the fraud challenges that government face – and how these technologies can be embedded in current working practices. Hosted on Acast. See acast.com/privacy for more information.

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