Garry Talks

In this episode of "Wellth Talks," host Garry Kelly is joined by Niall Leyden of Atlantic Wealth Management and Pádraic Ó Máille of Smácht, to discuss the vital role of customer focus in business. Using the example of Galway’s Kenny’s Bookshop, they explore how genuine customer care, purpose, and passion drive long-term success. The conversation highlights the importance of nurturing existing client relationships, delivering consistent service, and staying true to core values, rather than chasing growth or technology alone. Listeners are encouraged to prioritise people and purpose to build resilient, thriving businesses.

 

Please visit:
GK Media
https://www.gkmedia.ie

Atlantic Wealth Management
https://atlanticwm.ie

Pádraic Ó Máille Smácht
https://omaille.ie

Disclaimer: Niall Leyden is the Founder of Atlantic Wealth Management Limited, a firm that is regulated by the Central Bank of Ireland to advise on and arrange a range of financial products. Please note that Niall’s comments in this podcast are made in a personal capacity and are not recommendations or financial advice and do not form part of Atlantic Wealth Management Limited’s regulated activity.

 

Podcast Introduction (00:00:00)
GK Media and Creators Network introduction; host Garry Kelly welcomes Niall Leyden and and Pádraic Ó Máille.

Customer Focus vs. Business Growth (00:00:17)
Garry discusses the tendency of business owners to focus on growth and technology over customer experience.

Kenny’s Bookshop: A Case Study (00:01:14)
Introduction to Kenny’s Bookshop as a successful, customer-focused, multi-generational business.

Des Kenny’s Story & Purpose (00:01:33)
Pádraic Ó Máille shares a personal story about Des Kenny, highlighting family, purpose, and customer service.

Learning from Family and Mentors (00:03:00)
Des’ apprenticeship in the book trade, emotional intelligence, and customer journey lessons from family and Sonny Molloy.

Innovation and Customer Service at Kenny’s (00:05:13)
How Kenny’s innovated with book clubs and exports, and their commitment to knowing and serving customers.

Adapting to Change & Surviving (00:07:12)
Discussion on Kenny’s evolution, adaptation to technology, and survival against global competition.

Valuing Customers: Personal Experience (00:08:16)
Garry shares a negative customer service experience, emphasising the importance of making customers feel valued.

Purpose Over Profit: The Ten Commandments (00:10:14)
Niall discusses focusing on purpose, not sales, and shares a story about a client conversation centred on life, not money.

People First, Money Second (00:11:08)
Emphasising understanding clients emotionally and financially, and the importance of basics and consistency in business.

Team Reflection and Goal Setting (00:12:52)
Describing a team meeting focused on reviewing, planning, and setting intentional goals for the future.

The Power of Passion and Purpose (00:13:41)
Reflection on the role of love and passion in business success, using Kenny’s as an example.

Resilience and Client Experience (00:14:40)
Importance of resilience, discipline, and regular, agenda-free conversations with clients for exceptional service.

Business Challenges: Costs and Customer Focus (00:15:31)
Discussion on rising business costs, minimum wage, and the need to focus on customer relationships during tough times.

Mapping the Customer Journey (00:16:41)
Advice on proactively mapping and improving the customer journey to encourage retention and repeat business.

Leveraging Existing Clients (00:18:26)
Niall explains the value of focusing on existing clients for business growth and the benefits of slowing down to improve.

Client Retention and Referrals (00:20:09)
Examples of high client retention and how satisfied clients become ambassadors, leading to referrals.

Passion-Driven Business Transformation (00:21:06)
Story of Brendan from Ethical Tours, illustrating a shift from finance to a passion-driven business.

Continuous Improvement and Learning (00:21:39)
Discussion on learning from other markets (e.g., China) and bringing back ideas to improve local business.

The Best Marketing: A Job Well Done (00:21:54)
A story emphasising that the best marketing is consistently delivering quality work.

Community, Passion, and Authenticity (00:23:53)
Anecdote about business gatherings, highlighting the importance of passion, authenticity, and camaraderie.

Final Advice and Episode Wrap-Up (00:24:47)
Closing thoughts: focus on doing your job well and prioritising customer experience for business success.

In this episode of "Wellth Talks," host Garry Kelly is joined by Dan Haylett of TFP and Niall Leyden of Atlantic Wealth Management to explore the emotional and behavioral aspects of retirement. They discuss the challenges of shifting from saving to spending, the psychological impact of retirement, and the importance of health and purpose. The conversation emphasizes aligning financial planning with personal values, enjoying experiences over possessions, and maintaining well-being. Listeners are encouraged to rethink retirement as a fulfilling, balanced phase of life, integrating family, health, wealth, and meaning.

Please visit:
GK Media
https://www.gkmedia.ie

Dan Haylett
https://www.humansvsretirement.com

The Retirement You Didn't See coming (book)

https://www.humansvsretirement.com/book

Humans vs Retirement (Podcast)

https://www.humansvsretirement.com/podcast-1 

Atlantic Wealth Management

https://atlanticwm.ie

Disclaimer: Niall Leyden is the Founder of Atlantic Wealth Management Limited, a firm that is regulated by the Central Bank of Ireland to advise on and arrange a range of financial products. Please note that Niall’s comments in this podcast are made in a personal capacity and are not recommendations or financial advice and do not form part of Atlantic Wealth Management Limited’s regulated activity.

Podcast Introduction (00:00:00)
GK Media and Wellth Talks podcast introduction, host and guest introductions, and episode overview.

Emotional and Behavioral Aspects of Retirement (00:01:05)
Discussion on the emotional and behavioral challenges of spending time and money in retirement.

The Challenge of Spending in Retirement (00:02:20)
Exploring why retirees struggle to spend their savings and the psychological barriers involved.

Societal and Family Expectations Around Legacy (00:03:56)
How societal norms and family expectations influence saving, spending, and leaving inheritances.

The Guilt Complex and Rationality in Retirement Decisions (00:06:50)
Debate on whether underspending is irrational, and the real reasons people want to leave a legacy.

The Value of Giving with a Warm Heart (00:07:49)
Encouragement to give money away during life for greater happiness and impact.

Visualizing the Perfect Retirement Day (00:09:38)
Dan Haylett describes his ideal retirement day, focusing on presence, environment, and feelings.

The Importance of Feelings Over Appearances (00:12:03)
Advice to focus on how retirement feels rather than what it looks like.

The Three Kinder Questions and Vulnerability (00:12:24)
Discussion of George Kinder’s life planning questions and the need for vulnerability in planning.

Finding Balance: Saving vs. Living (00:13:50)
Historical perspective on economic cycles and the challenge of balancing saving with enjoying life.

Intrinsic vs. Extrinsic Motivators (00:15:27)
How people today value experiences and meaning over possessions, and finding personal balance.

Health and Reverse Engineering Retirement (00:18:42)
Emphasizing the importance of health and starting retirement planning with the end in mind.

The Myth of the Magic Retirement Number (00:19:20)
Challenging the obsession with a specific retirement savings number and advocating for scenario planning.

Peak Knowledge, Purpose, and Health in Retirement (00:20:03)
Encouraging continued contribution post-retirement and the link between purpose, health, and longevity.

Behavioral Strategies for Spending in Retirement (00:21:55)
Practical strategies to empower retirees to spend confidently and enjoy their savings.

The Importance of Physical and Mental Health (00:23:02)
How retirement highlights neglected health issues and the need for strength and mobility.

The Four Pillars of Wellth Talks (00:23:56)
Summary of the podcast’s focus on family, health, wealth, and business for a fulfilling retirement.

Closing Remarks and Farewell (00:24:45)
Final thanks, guest promotions, and episode wrap-up.

In this episode of "Garry Talks Film," host Garry interviews Moe Honan, founder and CEO of Moetion Films. Moe shares her journey from science student to leading animation producer, offering insights into the creative and business challenges of animation, including voice directing, international co-productions, and financing. The conversation explores the impact of streaming, the role of public broadcasters, and the ethical dilemmas posed by AI in storytelling. Moe also gives practical advice for aspiring filmmakers, emphasising the importance of industry relationships, continuous learning, and the enduring value of human creativity in animation.

 

Support this podcast by joining our tribe today at www.GarryTalks.com -

Please follow Garry Talks on Instagram, LinkedIn and TikTok. 

Please follow GKMedia.ie on Twitter, Instagram, Facebook, LinkedIn and TikTok. 

Most importantly – please subscribe to this Podcast.

 

Episode Introduction (00:00:00)
Moe Honan shares a personal anecdote; episode and guest are introduced, with a focus on Moe’s career and animation.

Early Influences and Education (00:00:49)
Moe discusses her teenage inspirations, university choices, and the value of imperfection in art.

Podcast and Guest Welcome (00:01:26)
Podcast branding, sponsor mentions, and formal welcome to Moe Honan.

University and Career Beginnings (00:01:56)
Moe’s transition from science to arts, her motivations, and early university experiences.

Living Abroad and Early Career Shifts (00:06:24)
Moe's time in Germany and Vienna, cultural influences, and returning to Galway.

Impact of Personal Loss (00:08:04)
Moe describes her father’s sudden passing and its effect on her career direction.

Entry into Media and Radio (00:10:50)
Moe’s media studies, first jobs in radio, and the skills she gained from audio work.

Voice Directing and Animation Process (00:12:24)
Moe explains voice directing, casting, and the workflow of animation versus dubbing.

Voice Acting and ADR in Animation (00:16:03)
Details on ADR, post-production, and the technicalities of syncing voices in animation.

Sound Design and Animation Production (00:18:00)
The importance of sound design in animation and the complexity of building audio worlds.

Producing ‘Niko and the Magic Reindeer’ (00:18:19)
Moe discusses the production timeline, development, and challenges of making the film.

Co-Productions and Industry Challenges (00:21:44)
The complexities, risks, and relationship management in international co-productions.

Founding Motion Films (00:26:23)
Moe shares the origins of Moetion Films and her previous experience at Magma Films.

Transition from Radio to Animation (00:28:00)
Moe’s move from radio to documentaries, then to animation, and her evolving career goals.

Becoming a Producer and Creative Leadership (00:29:09)
Moe’s path to producing, the necessity of handling business, and the role of creative producers.

Starting a Production Company (00:30:40)
Moe’s motivations for founding her own company after Magma Films closed.

Cash Flow and Business Strategy (00:32:19)
How Moe managed early cash flow, balanced service work, and focused on IP development.

First Feature and Building a Portfolio (00:34:18)
Moe’s persistence with her first feature, “Two by Two,” and the challenges of independent production.

COVID-19 and Film Release Challenges (00:35:19)
The impact of the pandemic on film releases and the importance of theatrical runs.

Streamers and Animation Industry Trends (00:36:20)
How streaming platforms have shifted their focus away from animation and the implications for the industry.

Public Broadcasting and Children’s Content (00:38:32)
The role of public broadcasters in supporting diverse and local content for children.

AI in Animation and Copyright Concerns (00:41:41)
Moe’s perspective on AI as both a tool and a threat, especially regarding copyright and ethics.

Storytelling and Human Imperfection (00:45:03)
Moe’s views on what makes storytelling compelling, the value of imperfection, and concerns about AI-generated stories.

Current Industry Landscape and Future Projects (00:47:35)
Moe discusses ongoing projects, industry challenges, and the need for innovation in financing and marketing.

Marketing and Audience Reach (00:51:01)
The growing importance of marketing in film production and the need for earlier, better-funded promotion.

Policy, Funding, and Regional Support (00:54:50)
The necessity of ongoing dialogue with policymakers, regional funding issues, and the role of industry organisations.

Advice for Aspiring Animation Producers/Directors (00:58:33)
Moe’s practical advice: read, watch, attend markets, and learn from industry events to build a career in animation.

Episode Wrap-Up (01:00:54)
Closing thanks, well-wishes, and sponsor acknowledgments.

In this episode of "Wellth Talks," hosts Garry Kelly and Niall Leyden speak with Dan Haylett, financial planner and host of "Humans Versus Retirement." The discussion explores the emotional and behavioral challenges of retirement, emphasising that it’s more than just a financial milestone. Dan highlights the need for purpose, structure, and intentional planning before and after leaving work. The conversation covers redefining identity, setting boundaries, and the importance of preparing for the psychological shifts retirement brings, offering practical insights for creating a fulfilling post-work life.

Please visit:
GK Media
https://www.gkmedia.ie

Dan Haylett
https://www.humansvsretirement.com

The Retirement You Didn't See coming (book)

https://www.humansvsretirement.com/book

Humans vs Retirement (Podcast)

https://www.humansvsretirement.com/podcast-1 

Atlantic Wealth Managementhttps://atlanticwm.ie

Disclaimer: Niall Leyden is the Founder of Atlantic Wealth Management Limited, a firm that is regulated by the Central Bank of Ireland to advise on and arrange a range of financial products. Please note that Niall’s comments in this podcast are made in a personal capacity and are not recommendations or financial advice and do not form part of Atlantic Wealth Management Limited’s regulated activity.

Podcast Introduction (00:00:00)
GK Media and Wellth Talks podcast introduction, hosts and guest Dan Haylett introduced.

Shifting the Retirement Conversation (00:01:09)
Dan’s approach: moving beyond spreadsheets to focus on the emotional and behavioral journey of retirement.

The Origins and Evolution of Retirement (00:02:47)
Retirement as a man-made concept, its industrial roots, and how the mindset needs to shift today.

Identity, Purpose, and the Emotional Impact of Retirement (00:05:23)
How work provides identity and purpose, and the emotional challenges of leaving work behind.

From Product to Purpose in Financial Planning (00:08:19)
The importance of focusing on meaning and purpose, not just financial products, in retirement planning.

Retirement as a Psychological Event (00:12:11)
Retirement is more than a financial event; it’s a psychological and emotional transition.

When to Start Planning for Retirement (00:15:10)
The “Fragile Decade”: why planning should start five years before and after retirement.

The Midlife Crisis at 75 and Healthy Life Expectancy (00:17:50)
Why age 75 is a key milestone, the difference between life expectancy and healthy life expectancy.

The Retirement Hangover: First 12-24 Months (00:27:04)
The emotional shock and adjustment period after retiring, and the struggle to find new purpose.

Structure, Meaning, and the Myth of Freedom (00:31:08)
Why most people crave structure and meaning, not just freedom, in retirement.

Grandparenting and Setting Boundaries (00:33:17)
The realities of caring for grandchildren in retirement and the importance of setting personal boundaries.

The Value of Small Things and Closing Thoughts (00:37:01)
Reflecting on the simple joys of life, gratitude, and an invitation for future discussions.

Podcast Outro (00:39:37)
Closing remarks and end of the episode.

In this episode of "Garry Talks Film," host Garry interviews pioneering Irish filmmaker and cultural leader Lelia Doolan. Lelia reflects on her groundbreaking career in Irish theatre, television, and film, sharing stories from her early days at RTÉ to her role in founding the Galway Film Fleadh and chairing the Irish Film Board. She discusses the challenges of building Ireland’s film industry, her commitment to integrity and creative expression, and her concerns about commercialisation. The conversation offers a candid, inspiring insight into Lelia’s enduring influence on Irish arts and culture.

 

- Support this podcast by joining our tribe today at www.GarryTalks.com -

Please follow Garry Talks on Instagram, LinkedIn and TikTok. 

Please follow GKMedia.ie on Twitter, Instagram, Facebook, LinkedIn and TikTok. 

Most importantly – please subscribe to this Podcast.

 

Standing Up and Leaving RTÉ (00:00:00)
Lelia recounts leaving RTÉ after protesting internal issues and making speeches.

Introduction to Lelia Doolan (00:00:11)
Garry introduces Lelia, highlighting her pioneering roles in Irish film, TV, and theatre.

Hope and Challenges in Modern Times (00:00:56)
Lelia reflects on the importance of hope and the challenges facing society today.

Podcast Introduction and Guest Welcome (00:01:25)
Garry formally welcomes Lelia to the podcast and discusses her journey to the studio.

Lelia’s Impact in the West of Ireland (00:01:58)
Garry outlines Lelia’s contributions to the Irish film industry, especially in the west.

Early Life and College in 1950s Dublin (00:02:27)
Lelia describes her childhood, college life, and family circumstances after her father’s death.

Student Life, Theatre, and Social Scene (00:04:12)
Stories of cycling to college, student societies, and Dublin’s social life in the 1950s.

Early Theatre Involvement and Aspirations (00:05:13)
Lelia discusses her early theatre roles and lack of specific career ambitions.

Berlin in the 1950s (00:06:45)
Lelia shares experiences of visiting and living in Berlin during the Cold War era.

Return to Ireland and Early Theatre Career (00:08:51)
Lelia talks about joining the Gaiety and Globe Company, and her early acting work.

Transition to Early Irish Television (00:09:58)
Lelia describes joining RTÉ, becoming a producer/director, and early days in Irish TV.

Training in America and Observing US TV (00:10:12)
Lelia recounts her training trip to New York, Chicago, and Toronto in 1964.

Learning TV Production and Early Inspirations (00:12:18)
She discusses learning by observation and her early work on Newsbeat.

Directing Traditional Music and Drama (00:13:20)
Lelia’s experiences directing music and drama programs, including The Reardons.

Innovations on The Reardons (00:14:25)
She details technical and creative innovations on the groundbreaking rural drama series.

Technical Challenges and Editing in Early TV (00:16:12)
Explains the difficulties of editing and shooting TV drama in the 1960s/70s.

Women Directors in RTÉ (00:17:08)
Lelia highlights the emergence of women directors in Irish television.

Leaving RTÉ and Institutional Challenges (00:17:28)
She discusses leaving RTÉ due to creative and institutional constraints.

Advertising, Independence, and Censorship (00:19:27)
Lelia critiques the influence of advertising on programming and editorial independence.

The Home Truths Incident and Resignations (00:20:53)
She recounts a famous case of advertiser interference and subsequent staff resignations.

Producing Reefer and the Model (00:22:56)
Lelia describes producing her first feature film and learning on the job.

Pioneers of Irish Filmmaking (00:23:39)
She names key early Irish filmmakers and the challenges of building a local industry.

The Irish Film Board: Origins and Challenges (00:25:10)
Lelia explains the founding, closure, and revival of the Irish Film Board.

Chairing the Film Board and Industry Growth (00:26:06)
She discusses her role as chair, the board’s relocation to Galway, and industry expansion.

Industrial vs. Arthouse Irish Cinema (00:26:35)
Lelia contrasts commercial and arthouse filmmaking in Ireland.

Film Education and Training Initiatives (00:27:04)
She describes efforts to improve film training and collaboration among state agencies.

Trade Unions and Film Production (00:28:37)
Lelia discusses the impact of trade unions on film production logistics.

Board Ethics and Neil Jordan (00:29:48)
She explains board rules on conflicts of interest and anecdotes about Neil Jordan.

Producing Bernadette: Notes on a Political Journey (00:30:31)
Lelia mentions her work on the Bernadette Devlin documentary.

Founding the Galway Film Fleadh (00:30:41)
She recounts the origins and early days of the Galway Film Fleadh.

The Ward Family and Film Industry Support (00:33:00)
Stories about the Ward family’s support for Irish film and the Fleadh.

Screen Ireland and the Modern Industry (00:33:53)
Discussion of the evolution to Screen Ireland, increased funding, and international co-productions.

Box Office vs. Storytelling in Irish Film (00:34:05)
Lelia critiques the industry’s focus on box office over indigenous storytelling.

Political Engagement and Activism (00:35:12)
She discusses activism, especially regarding US military use of Shannon Airport.

Theatre’s Freedom and Challenges (00:37:16)
Lelia compares the creative freedom and financial struggles of Irish theatre.

Reflections on Ireland’s Social Challenges (00:38:27)
She reflects on social issues, government shortcomings, and the resilience of Irish people.

Personal Projects and Life Reflections (00:40:50)
Lelia shares her current project, reflects on her career, and emphasizes enjoyment and adventure.

Closing Remarks and Farewell (00:41:45)
Final thoughts on staying open-minded, enjoying life, and ending the interview.