PodcastsBusinessThe Practice Playbook Podcast with Susan Guthrie

The Practice Playbook Podcast with Susan Guthrie

Susan E. Guthrie LLC
The Practice Playbook Podcast with Susan Guthrie
Latest episode

134 episodes

  • The Practice Playbook Podcast with Susan Guthrie

    AI Just Changed Again. Here’s What Actually Matters with Susan Guthrie on the Practice Playbook Podcast #564

    28/05/2026 | 25 mins.
    If opening LinkedIn lately has made you feel like AI evolved while you were busy working, you are not imagining it. The changing face of AI has real implications, and things are shifting faster than most professionals realize.

    We are no longer in the era of asking AI to draft an email. What professionals are navigating now is the movement from AI as a tool to AI as infrastructure, and that distinction changes everything about how competitive advantage gets built and lost.

    The real question is no longer whether AI is interesting or useful. It is what happens when your competitors begin operating with a fundamentally different level of leverage?

    In this solo episode, Susan Guthrie cuts through the noise and the endless parade of shiny new tools to talk about what this shift in AI actually means for professionals who are serving clients, building businesses, and trying to stay relevant. Because paralysis is not a strategy and the market is not standing still.

    What You'll Learn

    Why AI has moved from optional tool to operational infrastructure and why that distinction is a strategic shift, not just a technology update

    How client experience, not AI platform choice, is where competition now lives and what that means for how you build your practice

    Why "What's the best AI tool?" is the wrong question and what to ask instead

    How the divide between strategic adopters and dabblers is widening and where the real opportunity gap is opening

    Why this moment, despite the noise and chaos, represents one of the greatest leverage opportunities entrepreneurial professionals have ever seen

    Free Episode Companion Resource
    Awareness is good. Diagnosis is better. Susan's free AI Competitive Readiness Scorecard is a practical self-assessment designed to help you take an honest look at whether your practice is positioned for this changing landscape. 

    Download the resource here: https://susaneguthrie.com/podcasts

    This Week's LinkedIn Newsletter: 7 Signs You're Already Losing Ground in the AI Era
    Sometimes the signs are subtle. And sometimes they are already showing up whether you realize it or not. Susan's latest LinkedIn newsletter breaks down the seven signals that your practice may already be falling behind.

    Check it out here: https://www.linkedin.com/newsletters/practice-building-newsletter-6979857568605114368

    Join The Practice Accelerator 
    The Practice Accelerator is now open for monthly membership pre-registration. Designed for professionals who want more than just ideas, the Accelerator delivers structure, strategy, accountability, and a community of forward-thinking professionals who are serious about building sustainable, successful practices.

    Visit https://susaneguthrie.com/accelerator to join now.

    Upcoming Live Webinar with Susan Guthrie
    The New Legal Frontier: AI-Driven Disputes and How You Can Lead Them | June 9th A forward-focused look at how AI is reshaping disputes, client expectations, and professional opportunities, and how you can position yourself as a leader in a rapidly changing environment.

    Practice Playbook listeners save an additional 20% with code Susan20 at checkout. Register at https://susaneguthrie.com/webinars.

    Meet Our Creator and Host: Susan Guthrie
    Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices.

    Susan recently appeared on The Oprah Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following.

    As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world.

    Connect with Susan E. Guthrie
    Website: https://susaneguthrie.com
    Books: https://susaneguthrie.com/books
    LinkedIn: www.linkedin.com/in/susaneguthrie
    Instagram: @susaneguthrie and @practiceplaybookpodcast 

    If you enjoyed this episode, please take a moment to subscribe to The Practice Playbook Podcast on your favorite platform, leave a 5-star review, and share the episode with a colleague or professional friend who would benefit from this conversation. Your support helps us continue bringing practical insights, forward-thinking strategies, and meaningful conversations to lawyers, mediators, arbitrators, and entrepreneurial professionals looking to build stronger, smarter, and more sustainable practices.

    And as always, please remember that this podcast is presented for informational and educational purposes only. It is not intended as legal advice, business advice, or professional advice of any kind, and listening to this podcast does not create any attorney-client or professional relationship.
  • The Practice Playbook Podcast with Susan Guthrie

    The Consumer Has Changed. Has Your Practice? Insight from the CEO of Lawyer.com, Colleen Joyce on the Practice Playbook Podcast #563

    21/05/2026 | 57 mins.
    Every assumption you have made about how clients find, evaluate, and hire legal professionals is being rewritten in real time. How they search has changed. How they evaluate trust has changed. How quickly they expect a response has changed. And if the practice you have built is still operating on assumptions from five or ten years ago, this episode is your wake-up call.

    Susan Guthrie sits down with Colleen Joyce, CEO of Lawyer.com, one of the leading platforms connecting consumers with legal professionals. Colleen brings something many in the legal and dispute resolution space simply do not have enough of: a true consumer lens. Coming from the media and startup world, she has developed sharp insights into branding, growth, intake, technology, and the rapidly evolving expectations that professionals need to understand to remain competitive.

    This conversation covers visibility, brand authority, AI-driven client expectations, the intake process, and what the future of practice growth actually looks like from the perspective of someone who talks to thousands of consumers and sits squarely between the professional and the client.

    What You'll Learn

    Why the client has changed and what that means for practices still built on assumptions from five or ten years ago

    How brand authority works in an AI-driven search landscape and why social media presence alone is not enough

    Why your intake process may be costing you more business than any marketing gap ever could

    How AI is shifting client expectations and why the real question is whether you are adapting with it

    Why thought leadership and community are the most powerful visibility tools available right now

    Free Episode Companion Resource
    Download the Free Client Journey Quick Audit here! Susan created a companion resource for this episode to help you move from insight into action. The Client Journey Quick Audit is a practical tool designed to help you evaluate your practice through your client's eyes, identify friction points, and spot missed opportunities before they cost you more business. 

    Download the resource here: https://susaneguthrie.com/podcasts#free-resource

    Meet Our Guest
    Colleen Joyce is the CEO of Lawyer.com, one of the leading platforms helping consumers connect with legal professionals, and she brings something many in our industry simply do not have enough of:
     
    A true consumer lens. Colleen’s background is anything but traditional. She came into legal from the media and startup world, and that outsider perspective has given her remarkable insight into branding, growth, consumer behavior, intake, technology, and the rapidly changing expectations professionals need to understand if they want to remain competitive.
     
    Website: http://Lawyer.com
    LinkedIn: https://www.linkedin.com/in/colleenjoyce
    Instagram: https://www.instagram.com/colleenjoyce1

    Join The Practice Accelerator 
    The Practice Accelerator is now open for monthly membership pre-registration. Designed for professionals who want more than just ideas, the Accelerator delivers structure, strategy, accountability, and a community of forward-thinking professionals who are serious about building sustainable, successful practices.

    Visit https://susaneguthrie.com/accelerator to join now.

    Upcoming Live Webinars with Susan Guthrie
    AI That Actually Works | May 28th A practical, real-world session on how lawyers, mediators, and dispute resolution professionals can ethically and effectively use AI tools in their practices right now. No hype, just strategies you can put to work immediately.

    The New Legal Frontier: AI-Driven Disputes and How You Can Lead Them | June 9th A forward-focused look at how AI is reshaping disputes, client expectations, and professional opportunities, and how you can position yourself as a leader in a rapidly changing environment.

    Attend individually or bundle both and save $95. Practice Playbook listeners save an additional 20% with code Susan20 at checkout. Register at https://susaneguthrie.com/webinars.

    Meet Our Creator and Host: Susan Guthrie
    Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices.

    Susan recently appeared on The Oprah Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following.

    As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world.

    Connect with Susan E. Guthrie
    Website: https://susaneguthrie.com
    Books: https://susaneguthrie.com/books
    LinkedIn: www.linkedin.com/in/susaneguthrie
    Instagram: @susaneguthrie and @practiceplaybookpodcast 

    If you enjoyed this episode, please take a moment to subscribe to The Practice Playbook Podcast on your favorite platform, leave a 5-star review, and share the episode with a colleague or professional friend who would benefit from this conversation. Your support helps us continue bringing practical insights, forward-thinking strategies, and meaningful conversations to lawyers, mediators, arbitrators, and entrepreneurial professionals looking to build stronger, smarter, and more sustainable practices.

    And as always, please remember that this podcast is presented for informational and educational purposes only. It is not intended as legal advice, business advice, or professional advice of any kind, and listening to this podcast does not create any attorney-client or professional relationship.
  • The Practice Playbook Podcast with Susan Guthrie

    From Volunteer to Voice: How Leadership and Influence Are Really Built with Elizabeth Hill on the Practice Playbook Podcast #562

    14/05/2026 | 47 mins.
    Most people think leadership happens because someone notices you. But real influence is built when people learn they can trust you to show up, follow through, and lead when things get hard. Susan Guthrie sits down with her friend and longtime colleague Liz Hill, Director of Communications and Development at MWI and current Chair of the ABA Section of Dispute Resolution, for a refreshingly candid conversation about what professional leadership actually looks like from the inside.

    Together, Susan and Liz explore what "get involved" actually means in practice, how community, visibility, and contribution intersect, and why some of the biggest career breakthroughs come from the rooms you almost did not walk into.

    Whether you are brand new to your field, looking to grow your professional network, or wondering how to step into a more visible leadership role, this conversation is packed with insights you can put to work immediately.

    Inside this conversation, you'll hear:

    Why real influence is built through trust and follow-through, not visibility alone

    What "get involved" actually means in practice, and how to start

    The difference between early participation and strategic leadership

    How volunteer roles build skills that transfer directly to your professional practice

    Why your "why" matters before you say yes to any leadership role

    How consistent contribution creates a personal brand and platform others notice

    What it really means to lead when the buck stops with you

    The career opportunities that open when you commit to showing up over time

    Meet Our Guest
    Elizabeth "Liz" Hill is Director of Communications and Development at MWI, where she focuses on elevating the visibility and impact of organizational ombuds, mediation, and negotiation services.

    She also serves as Chair of the American Bar Association Section of Dispute Resolution for the 2025-2026 bar year, following years of leadership within the Section.

    Liz brings more than 20 years of experience across higher education, corporate, government, and legal settings, and is known for her practical, systems-focused approach to conflict. She's especially passionate about building connections across the field and helping people navigate complex challenges with clarity and confidence.

    Email: [email protected]
    LinkedIn: https://www.linkedin.com/in/elizabethshill14/

    Join The Practice Accelerator 
    The Practice Accelerator is now open for monthly membership pre-registration. Designed for professionals who want more than just ideas, the Accelerator delivers structure, strategy, accountability, and a community of forward-thinking professionals who are serious about building sustainable, successful practices.

    Visit https://susaneguthrie.com/accelerator to join now.

    Upcoming Live Webinars with Susan Guthrie
    AI That Actually Works | May 28th A practical, real-world session on how lawyers, mediators, and dispute resolution professionals can ethically and effectively use AI tools in their practices right now. No hype, just strategies you can put to work immediately.

    The New Legal Frontier: AI-Driven Disputes and How You Can Lead Them | June 9th A forward-focused look at how AI is reshaping disputes, client expectations, and professional opportunities, and how you can position yourself as a leader in a rapidly changing environment.

    Attend individually or bundle both and save $95. Practice Playbook listeners save an additional 20% with code Susan20 at checkout. Register at https://susaneguthrie.com/webinars.

    Meet Our Creator and Host: Susan Guthrie
    Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices.

    Susan recently appeared on The Oprah Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following.

    As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world.

    Connect with Susan E. Guthrie
    Website: https://susaneguthrie.com
    Books: https://susaneguthrie.com/books
    LinkedIn: www.linkedin.com/in/susaneguthrie
    Instagram: @susaneguthrie and @practiceplaybookpodcast 

    If you enjoyed this episode, please take a moment to subscribe to The Practice Playbook Podcast on your favorite platform, leave a 5-star review, and share the episode with a colleague or professional friend who would benefit from this conversation. Your support helps us continue bringing practical insights, forward-thinking strategies, and meaningful conversations to lawyers, mediators, arbitrators, and entrepreneurial professionals looking to build stronger, smarter, and more sustainable practices.

    And as always, please remember that this podcast is presented for informational and educational purposes only. It is not intended as legal advice, business advice, or professional advice of any kind, and listening to this podcast does not create any attorney-client or professional relationship.
  • The Practice Playbook Podcast with Susan Guthrie

    Inside the AI and the Practice of Law Summit: The Real State of AI in the Legal Profession on the Practice Playbook Podcast #561

    07/05/2026 | 46 mins.
    For the past three years, most conversations about AI in the legal and dispute resolution professions have fallen into one of two categories: fear or hype.

    Either AI was coming to replace everyone, or it was being presented as a magical solution that could somehow run your practice for you overnight.

    But professions are finally moving into a new phase of the conversation, one grounded in practical reality, thoughtful implementation, ethical responsibility, and strategic opportunity.

    In this episode of The Practice Playbook Podcast, Susan Guthrie goes inside the upcoming AI and the Practice of Law Summit with two of the leaders helping shape that conversation: Joseph Gartner, Director of the ABA Center for Innovation and Deian McBryde, Chair of the Planning Committee for the upcoming ABA AI Summit.

    Together, they explore where AI adoption in legal practice actually stands right now, what professionals are getting wrong, what is finally starting to work, and why the future of professional practice may belong to those who learn how to combine technology with the uniquely human skills clients value most.

    This is not another surface-level AI conversation.

    It is a candid and practical discussion about:

    Real-world AI implementation in law firms and professional practices

    The shift from AI theory to actionable workflows

    Billing and pricing challenges in an AI-driven practice environment

    Ethical guardrails and responsible technology adoption

    AI agents and what they may mean for the future of legal work

    Why solo and small firm professionals have enormous opportunities right now

    How mediators, arbitrators, and dispute resolution professionals fit into the evolving landscape

    The growing importance of judgment, creativity, strategy, and counseling in an AI-supported profession

    Whether you are AI-curious, actively experimenting with tools like ChatGPT and Claude, or already integrating AI into your practice, this episode offers practical insights and a grounded perspective that cuts through the noise.

    Susan and her guests also discuss the upcoming AI Summit, a virtual two-day program designed to help professionals at every level of AI adoption move from information overload to practical implementation.  

    ABA's "The AI and the Practice of Law Summit", May 18th and 19th
    The program is fully virtual and all sessions will be available on demand afterward, which honestly was the deciding factor for me because I cannot attend live either, but I absolutely registered so I can access all of the content afterward.

    Registration is very reasonably priced at about $200 for members and $240 for non-members, and there is also a discount code available. Use code SUMMIT10 for 10% off registration.

    More information and Registration

    Meet our Guests:
    Joseph“Joey”Gartner focuses on the skill set of the modern lawyer. As Director and Counsel at the ABA Center for Innovation and former staff counsel to the ABA Task Force on Law and Artificial Intelligence, he approaches the profession’s challenges and opportunities with a broad, practical lens. Joey believes innovation starts with the individual and grows from well-rounded capabilities—such as data fluency, an iterative mindset, and technology competence—to complement legal expertise. His experience across practice and legal operations informs a steady approach to change and skill-building. He encourages balanced adoption of technology—AI included—grounded in client value and risk awareness rather than hype. He also helps lawyers develop the mindset to work at the top of their license and think creatively about how legal services are delivered. Joey frequently speaks on innovation, change readiness, the delivery of legal services, and artificial intelligence. He holds a J.D. from the University of Illinois Chicago School of Law.
    Deian McBryde is a New Mexico litigator and appellate attorney, mediator and settlement facilitator, and a judge pro tempore for the Tonto Apache Tribal Court in Arizona.  Deian worked in business consulting, adult learning, technology, wellness, and the arts before pivoting to the law later in his career. He is a former chair of the State Bar’s Solo & Small Firm Section and is currently a member of the governing board of the ABA’s Center for Innovation and a Fellow of the American Bar Foundation, who has presented continuing education sessions locally and nationally. Deian is online at www.mcbrydelaw.com.

    Meet Our Creator and Host: Susan Guthrie
    Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices.

    Susan recently appeared on The Oprah Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following.

    As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world.

    Connect with Susan E. Guthrie
    Website: https://susaneguthrie.com
    Books: https://susaneguthrie.com/books
    LinkedIn: www.linkedin.com/in/susaneguthrie
    Instagram: @susaneguthrie and @practiceplaybookpodcast 

     

    If you enjoyed this episode, please take a moment to subscribe to The Practice Playbook Podcast on your favorite platform, leave a 5-star review, and share the episode with a colleague or professional friend who would benefit from this conversation. Your support helps us continue bringing practical insights, forward-thinking strategies, and meaningful conversations to lawyers, mediators, arbitrators, and entrepreneurial professionals looking to build stronger, smarter, and more sustainable practices.

    And as always, please remember that this podcast is presented for informational and educational purposes only. It is not intended as legal advice, business advice, or professional advice of any kind, and listening to this podcast does not create any attorney-client or professional relationship.
  • The Practice Playbook Podcast with Susan Guthrie

    What the Top 10% Do That the Other 90% Don’t with Susan Guthrie on the Practice Playbook Podcast #560

    30/04/2026 | 35 mins.
    Seven habits. That is what separates the top 10% of practitioners from everyone else. Not talent, not experience, not working harder. Seven specific, actionable habits that most professionals either overlook or avoid entirely. This week, every single one gets unpacked so you can begin implementing them into your practice today.

    Most professionals believe success comes from doing more. More marketing, more networking, more credentials, more training. But after working with hundreds of professionals and colleagues building their practices, the truth is clear: volume is not what creates a thriving practice.

    What does? Intention. Top performers make decisions with purpose, take action consistently, and build their practices strategically instead of reactively. This episode walks through all seven habits so you can identify exactly where you are operating like the 90% and where you can start operating like the top 10%, instead.

    What You’ll Learn:

    Why top performers are not working harder than everyone else and what they are actually doing differently.

    How to use data from your last five clients to stop reacting and start building your practice with intention.

    What ruthless clarity around who you serve does for your referrals and how one sentence can change everything.

    How to build visibility as a habit instead of an event so you stay top of mind without burning out.

    What happens to most opportunities after the first conversation and the simple habit of followup keeps them alive.

    Get the FREE Resource:
    A free scorecard was created to go along with this episode. The Top 10% Practice Assessment walks through each of the seven habits and helps you identify exactly where your gaps are and where to focus next. Awareness is the first step, but action is what creates change. Get the Resource here: https://practiceplaybook.pro/practice-assessment

     

    Meet Our Creator and Host: Susan Guthrie
    Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices.

    Susan recently appeared on The Oprah Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following.

    As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world.

    Connect with Susan E. Guthrie
    Website: https://susaneguthrie.com
    Books: https://susaneguthrie.com/susans-books
    LinkedIn: www.linkedin.com/in/susaneguthrie
    Instagram: @susaneguthrie and @practiceplaybookpodcast
More Business podcasts
About The Practice Playbook Podcast with Susan Guthrie
Welcome to The Practice Playbook Podcast, the go-to show for legal and dispute resolution professionals who want more than just survival in their practices; they want strategy, sustainability, and success. Hosted by best-selling author, attorney, mediator, and practice development expert Susan E. Guthrie, this podcast brings you straight-talking insights, actionable tips, and real-world advice on what it takes to thrive in today’s evolving professional landscape. Whether you're a lawyer, mediator, coach, or consultant, you'll learn how to build a business that reflects your values, supports your lifestyle, and positions you as a trusted expert. Each episode pulls from the strategies in The Practice Playbook book series, featuring topics like: Ditching the billable hour and implementing flat fees with confidence Building a thought leadership brand that attracts ideal clients Using AI and technology to streamline your workflow and boost productivity Mastering client experience, referrals, and pricing strategy Real-world case studies, expert interviews, and practice-building stories From the creator of The Flat Fee Playbook, The Thought Leadership Playbook, and The Practice Accelerator membership community - this is your weekly shot of clarity, confidence, and momentum. Your practice doesn’t have to be overwhelming. It just needs a better playbook.
Podcast website

Listen to The Practice Playbook Podcast with Susan Guthrie, The Other Hand and many other podcasts from around the world with the radio.net app

Get the free radio.net app

  • Stations and podcasts to bookmark
  • Stream via Wi-Fi or Bluetooth
  • Supports Carplay & Android Auto
  • Many other app features