Boardroom Insights with Alan O'Neill

• Ep. 9 | The Real Reason Your Customers Don’t Come Back

  In this episode of Boardroom K.I.S.S. Insights, Alan O’Neill reveals why great customer service isn’t enough... and how companies like Selfridges and LC Packaging elevate their entire experience to keep customers coming back.Discover:The key difference between service and experienceA powerful 3-part model to improve loyaltyHow internal culture drives external excellenceA must-listen for any CEO, CMO or team leader focused on building a standout brand.

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• Ep 8 The €2 Billion Strategy: Leo Crawford on Retail, Leadership, and Legacy

  Leo Crawford helped turn BWG Group into a €2 billion powerhouse behind Ireland’s best-known retail brands — Spar, Mace, Londis, Eurospar, and XL.In this episode, Alan O’Neill sits down with the former CEO and now non-executive director to unpack 30+ years of business lessons, leadership insight, and retail strategy.You’ll discover:How BWG scaled to over 1,000 stores across Ireland and the UKThe 6-pillar strategy Leo used to outperform AldiWhy Irish convenience retail is considered the best in the worldThe challenges of managing franchise relationships at scaleWhat Leo wishes he’d done differently during the 2008 crashHow to lead with humility, trust, and long-term visionA must-listen for anyone in retail, franchising, or leadership roles.For more insights, visit 7plusindex.com

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• Ep. 7 What Values Are Most Important In Business?

  In this episode of Boardroom KISS Insights, Alan O’Neill tackles a deceptively simple question: What values are most important in today’s organisations?From culture as “how we do things around here” to the hidden power of well-chosen values, Alan breaks it all down in just 15 minutes. You'll hear:✅ Why generic values don’t work✅ How values guide behaviour, hiring, and leadership✅ The top 4 values Alan sees missing most often✅ How to embed values into your culture for real impactA bite-sized insight with a powerful punch.💡 Reflect on your own culture: Which values are real? Which are just words?🎯 Learn more at 7plusindex.com

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• Ep. 6 From Summer Job to MD: Jim O’Keeffe on Leadership, Culture and 35 Years at AIB

  Jim O’Keeffe joined AIB to earn a few bob during college... and 35 years later, he stepped down as Managing Director of Retail Banking.In this deeply honest episode of The Boardroom Insights Podcast, Jim reflects on his extraordinary journey through Irish banking, from the front lines of the financial crisis to leading thousands of people across the country.Alan O’Neill and Jim dive into:• What it really took to rebuild trust after 2008• The role of humility, visibility and listening in leadership• How culture is shaped from the top — and why some leaders have to move on• Customer experience lessons that apply to every business• Why curiosity and reflection matter more than ever in the modern workplaceIf you lead a team, run a business or care about building a lasting career, this conversation is full of gold.Listen now and subscribe for new episodes every week.If you have any questions for Alan for next weeks solo episode email [email protected]

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• Ep.5 Alan O’Neill on How to Transform Your Organisation with the 7 steps to profit

  The Boardroom Insights Podcast is now weekly — and in this brand-new solo series, Alan O’Neill shares the tools and strategies that help businesses scale, align, and thrive.In this first solo episode, Alan breaks down the 7 Steps to Profit — the proven framework that has helped global brands like Selfridges, Emirates Insurance , and Toyota achieve sustainable growth.You’ll learn:✅ The most common reasons businesses fail to scale✅ How to align your people, process, and purpose✅ Real-life examples from Alan’s 30+ years advising boardrooms around the world✅ What’s coming next in our weekly podcast journeyIf you’re serious about transformation and want to lead with clarity, this episode is for you.🎧 New episodes drop every week — with Alan flying solo every second one.If you have any question about business you want answered email [email protected]

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