Microsoft Innovation Podcast

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This episode challenges goal-driven thinking in an AI-enabled world through a conversation with Radhika Dutt. The discussion explores why OKRs and vanity metrics often fail, especially when AI accelerates optimisation without understanding. The core insight is a shift from goal setting to puzzle setting. By framing problems clearly, staying in the discomfort, and learning through small experiments, teams can build products that create long-term value. Practical examples show how this mindset helped recover stalled growth, improve trust, and reduce churn while keeping humans central to AI-driven decisions. 
👉 Full Show Notes
https://www.microsoftinnovationpodcast.com/799   
🎙️ What you’ll learn  
Why AI makes weak metrics and OKRs more dangerous, not more effective 
How to shift from goal setting to puzzle setting in product and AI work 
A practical framework for defining problems before jumping to solutions 
How to measure learning and narrative, not just numbers 
How puzzle solving supports sustainable innovation and growth 
✅ Highlights 
“We measured success by the logos of companies on our website.” 
“Are we all just doomed to learn from trial and error?” 
“Everything that we humans can do in terms of optimizing numbers, AI can do it even better.” 
“What is the puzzle is the question we should have been asking.” 
“The more intimacy was gamified, the more it created a toxic dating environment.” 
“You kind of need to stay with the discomfort.” 
“Don’t just spit out numbers at me.” 
“They hated magic and they did not trust technology.” 
“This approach was more like putting your ears on the tracks.” 
“It is the biggest illusion that OKRs work.” 
🧰 Mentioned 
Radical Product Thinking
https://www.radicalproduct.com/  
OKRs (Objectives and Key Results)
https://www.atlassian.com/agile/agile-at-scale/okr
Puzzle setting and puzzle solving framework
https://www.radicalproduct.com/toolkit/ 
Design thinking
https://www.interaction-design.org/literature/topics/design-thinking  
Toyota 5 Whys
https://www.learnleansigma.com/guides/5-whys/  
✅Keywords 
artificial intelligence, ai innovation, okrs, product thinking, puzzle setting, metrics, innovation culture, design thinking, product strategy, ai metrics, business transformation, experimentation 
Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption
Support the show
If you want to get in touch with me, you can message me here on Linkedin.

Thanks for listening 🚀 - Mark Smith

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM 
 
Amelia Hernandez Osorio explores practical ways organisations can build lasting Copilot habits, strengthen internal communities and drive effective AI adoption. Amelia shares her journey through web technologies, SharePoint, cloud transformation and Microsoft 365 adoption, offering guidance on behaviour change, team enablement and identifying meaningful Copilot use cases that improve daily work. 
👉 Full Show Notes
https://www.microsoftinnovationpodcast.com/798 
🎙️What you’ll learn      
How to help teams build sustainable Copilot habits 
How internal communities strengthen adoption 
How to identify high value Copilot use cases 
How to support behavioural change during AI transformation 
How to structure training and sponsorship for successful rollout 
✅ Highlights   
“Take a step at a time really to use Copilot.” 
“How can I translate this into my daily work.” 
“The idea is really to help people to stick with Copilot.” 
“It is hard to stay on track of all the changes.” 
“This internal community is amazingly important.” 
“Find use cases that can be improved with Copilot.” 
“You have the perfect unit when you work with teams.” 
“Look for executive sponsor, but real executive sponsor.” 
“Try to work not only down to top but also top to down.” 
“Help people really embrace the tools in ways that make sense for them.” 
🧰 Mentioned     
Microsoft 365 - https://www.microsoft.com/en-us/microsoft-365 
Microsoft Teams - https://www.microsoft.com/en-us/microsoft-teams/download-app 
Copilot - https://copilot.microsoft.com/ 
Copilot Studio - https://www.microsoft.com/en-us/microsoft-365-copilot/microsoft-copilot-studio/ 
Dynamics 365 Customer Service - https://www.microsoft.com/en-us/dynamics-365/products/customer-service 
Microsoft MVP YouTube Series - How to Become a Microsoft MVP - https://www.youtube.com/playlist?list=PLzf0yupPbVkqdRJDPVE4PtTlm6quDhiu7 
✅ Keywords      
microsoft 365, copilot, adoption, teams, sharepoint, serviceNow, dynamics 365, training, community, cloud, automation, behaviour change
Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption
Support the show
If you want to get in touch with me, you can message me here on Linkedin.

Thanks for listening 🚀 - Mark Smith

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM 
 
Craig Taylor shares practical, real‑world guidance on cybersecurity, AI risks, and behaviour change inside organisations. He explains why positive reinforcement outperforms punishment, how biases appear in AI systems, and why zero‑trust matters for companies of all sizes. The conversation offers pragmatic, people‑centred steps to strengthen cyber literacy, reduce insider risk, and navigate emerging threats such as deepfakes and social engineering. 
👉 Full Show Notes
https://www.microsoftinnovationpodcast.com/797   
🎙️ What you’ll learn  
How to strengthen cyber hygiene using behaviour‑based training 
How AI bias emerges and why validation and critical thinking matter 
How to reduce insider‑risk through access control and observation 
How zero‑trust improves resilience beyond the legacy walled‑garden model 
How to help staff recognise social engineering and emotional manipulation 
✅ Highlights 
“We're using it to produce videos, to produce scripts for the videos, ideas” 
“AI lies to you with very convincing falsehoods” 
“Rewarded behaviours are repeated” 
“Leaderboards… got leaders within companies to actually participate” 
“It's not rocket science. It's a lot of common sense” 
“Accidents happen and not malicious, not intentional, but boy can they have tragic consequences” 
“We have to try in some way” 
“The world is flat… our front doors are logically open to the world” 
“If you ever get an e‑mail that makes you want to take an immediate action, pause” 
“Anyone that wants a little free awareness training… cyberhoot.com slash individuals” 
 🧰 Mentioned 
Main Website: https://cyberhoot.com/ 
Individual Registration (Free Personal Training for Life): https://cyberhoot.com/individuals/ 
Businesses & MSP Registration Signup: https://nest.cyberhoot.com/autopilot-signup/? 
Newsletter Registration: https://cyberhoot.com/newsletters/ 
Blog Articles: https://cyberhoot.com/blog/ 
Cybrary (Library of 1000+ Cybersecurity Terms in non-technical language): https://cyberhoot.com/cybrary/ 
🎯 Special Podcast Offer: 
20% off CyberHoot for 1 year using the podcast’s unique coupon code: "AI Unfiltered" 
✅Keywords 
cybersecurity, ai bias, zero trust, social engineering, cyber literacy, behaviour change, phishing, deepfakes, access control, insider risk, data protection, training 
Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption
Support the show
If you want to get in touch with me, you can message me here on Linkedin.

Thanks for listening 🚀 - Mark Smith

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM 
 
In this episode, Edine Olijve-Watkinson explores practical ways Microsoft 365 Copilot, Loop, Planner and emerging AI agents improve daily productivity, collaboration and decision making. It highlights real use cases, evolving tools and the shift toward AI supported workflows across organisations. 
🎙️ Full Show Notes
https://www.microsoftinnovationpodcast.com/796
👉 What you’ll learn      
• How Microsoft 365 Copilot supports personal efficiency
• How AI agents extend productivity across meetings and workflows
• How Loop, Copilot pages and notebooks support flexible collaboration
• How metadata and information architecture improve Copilot performance
• How professionals can upskill across Copilot Studio, agents and Azure AI Foundry
 
✅ Highlights      
• “My area of specialty is Microsoft 365 and then especially the collaboration and the productivity side of things.” 
• “We see a lot of shifts towards agents.” 
• “Using Microsoft 365 Copilot for personal efficiency, just as your little personal intern.” 
• “The facilitator agent… joins your meeting and keeps track and then takes your meeting notes for you.” 
• “The knowledge agent is also very good at adding metadata columns to your SharePoint sites.”
• “I completely started to learn where Loop stores something, how you can retain it, how you can save it.” 
• “I use Loop in your daily work, and not just Loop, but also Copilot pages and Copilot notebooks.” 
• “You can make some really nice infographics with it.” 
• “Everything you create gets created in your company’s style.” 
• “I definitely want to learn how to use agents more in my workflow.” 
• “I also want to dive deeper into Azure AI Foundry.” 
• “It was completely new to me… I never really touched Azure in any way.”

🧰 Mentioned       
• Microsoft 365 - https://www.microsoft.com/en-us/microsoft-365   
• SharePoint - https://www.microsoft.com/en-us/microsoft-365/sharepoint/collaboration 
• Microsoft Copilot - https://copilot.microsoft.com/ 
• Microsoft Copilot Studio - https://www.microsoft.com/en-us/microsoft-365-copilot/microsoft-copilot-studio/ 
• Azure AI Foundry - https://ai.azure.com/ 
• Microsoft Loop - https://www.microsoft.com/en-us/microsoft-loop
• Microsoft MVP YouTube Series - How to Become a Microsoft MVP - https://www.youtube.com/playlist?list=PLzf0yupPbVkqdRJDPVE4PtTlm6quDhiu7 
✅ Keywords     
microsoft 365, copilot, agents, loop, planner, sharepoint, metadata, productivity, azure ai foundry, collaboration, meetings, workflows 
Support the show
If you want to get in touch with me, you can message me here on Linkedin.

Thanks for listening 🚀 - Mark Smith

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM 
 
A focused conversation on why AI agents will define 2026, how governance must evolve, and the practical skills business and tech professionals need to stay relevant. The episode explores the shift from Power Platform governance to AI‑first governance, the rise of agent orchestration, and the critical importance of data security, testing, and prompt engineering. Listeners gain clear guidance on adapting their roles, scaling responsibly, and preparing for an agent‑driven future. 
👉 Full Show Notes
https://www.microsoftinnovationpodcast.com/795

🎙️ What you’ll learn   
How AI agents are reshaping governance expectations across organisations 
Practical steps to evolve your skills for an AI‑centred workflow 
How to balance innovation with safe, secure agent deployment 
Why data security and red‑team style testing matter more than ever 
How to identify when to use Copilot Studio versus Foundry 
✅ Highlights  
“2026 feels like when people actually start doubling down and taking it seriously.” 
“AI will not take your job. AI will just change your job.” 
“How do I become an agent boss?”  
“Governance does not have to slow innovation.”  
“You can’t ignore this big thing called AI because you’re going to lose competitive advantage.” 
“Testing an agent is completely different.”  
“Prompt engineering is a big one.”  
“There are now more moving parts… you can’t just get away with building an app anymore.”  
“My mindset needs to shift from doing things manually to validating what AI gives me.”  
“Next year is going to be doubling down a lot of that… it’s here, let’s embrace it.” 
🧰 Mentioned 
Microsoft Power Platform: https://www.microsoft.com/en-us/power-platform 
Copilot Studio: https://www.microsoft.com/en-us/microsoft-365-copilot/microsoft-copilot-studio/ [microsoft.com] 
Foundry: https://azure.microsoft.com/en-us/products/ai-foundry/ 
Microsoft Entra: https://learn.microsoft.com/en-us/entra/fundamentals/what-is-entra 
Microsoft Purview: https://learn.microsoft.com/en-us/purview/purview 
✅Keywords   
ai agents, governance, power platform, copilot studio, foundry, data security, prompt engineering, red teaming, power automate, power fx, entra, microsoft purview 
Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption
Support the show
If you want to get in touch with me, you can message me here on Linkedin.

Thanks for listening 🚀 - Mark Smith