PodcastsBusinessAI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics
358: Inside Mastercard’s AI Adoption Journey: CTO George Maddaloni on Building Trust, Detecting Fraud, and the Future of Payments
George Maddaloni is the EVP and CTO for Operations at Mastercard, where he leads the performance and modernization of technology platforms serving more than 35,000 employees worldwide. He has previously held senior IT leadership roles at AIG, UBS, AT&T, GM, and Merrill Lynch, and currently serves on the board of SustainableIT.org. George earned his BS in Mechanical Engineering and Computer Science from Johns Hopkins University and an MBA from Fordham University.In this conversation, we discuss:How Mastercard’s CTO thinks about the balance between innovation, trust, and regulation in one of the world’s most complex financial networks.The strategy behind modernizing Mastercard’s internal technology platforms to empower 35,000 global employees.Why a decade of AI experience changed how Mastercard approaches fraud, data, and customer confidence.The cultural shift that turned curiosity about AI into measurable progress across a global workforce.How a 50-year-old payments company keeps competing with startups by rethinking infrastructure from the ground up.George Maddaloni’s vision of the next era of payments and how technology might make transactions faster, safer, and nearly invisible.Resources:Subscribe to the AI & The Future of Work NewsletterConnect with George on LinkedInAI fun fact articleOn How To Create an Energy-Based Work System that Empowers EmployeesOther resources mentioned in this conversation: On decentralized AI in Banks and the Future of Finance with Paolo Ardoino, Tether CEO
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357: Emotional Team Intelligence Over Star Power: Behavioral Scientist Jon Levy on Culture, AI, and Leadership
Jon Levy is a behavioral scientist and New York Times bestselling author known for exploring trust, human connection, belonging, and influence. He’s the founder of The Influencers Dinner, a secret dining experience that has grown into a community of thousands of leaders, including Nobel laureates, Olympians, celebrities, executives, artists, and musicians. His book You’re Invited: The Art and Science of Connection, Trust, and Belonging was named a Wall Street Journal “Book of the Month” in 2021. He’s also the author of The 2 AM Principle: Discover the Science of Adventure and the newly released Team Intelligence: How Brilliant Leaders Unlock Collective Genius.In this conversation, we discuss:Why the smartest teams often fail, and how trust, belonging, and psychological safety drive collective intelligenceThe surprising data behind team performance, including why individual IQ doesn’t predict group successWhat makes a team “brilliant,” and how leaders can design environments that unlock group flow and faster decision-makingHow AI changes team dynamics and why it's urgent to redefine collaboration in a hybrid, tech-driven worldThe four principles of Team Intelligence and how they apply to both startups and global enterprisesJon’s personal journey from hosting secret dinners to writing Team Intelligence, and why he believes social bonds are the future of workResources:Subscribe to the AI & The Future of Work NewsletterLearn more of Jon on LinkedInExplore Jon’s published work and speaking eventsAI fun fact articleOn How gen AI startups can beat Big Tech incumbents
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356: Can HR Build Trust in an Age of AI Uncertainty? With Tracy Layney, Former CHRO of Levi’s, Gap, and Shutterfly
Tracy Layney is a seasoned HR leader with more than 15 years of experience shaping people and culture strategies at Levi’s, Gap, and Shutterfly. She currently teaches Human Capital Strategy as an adjunct professor at the University of Chicago Booth School of Business. Tracy holds a BA in English from the University of Pennsylvania.In this conversation, we discuss:Tracy shares her unconventional path from English major and aspiring lawyer to CHRO at Levi’s, Gap, and Shutterfly, and how consulting shaped her approach to organizational strategy.She reflects on lessons from working with iconic leaders like Eva Sage Gavin and Chip Bergh, including leading Levi’s through the early days of the pandemic.She explains why excellence and heart-centered leadership must coexist to build values-driven, high-performing cultures.She explores how AI and other disruptive forces are reshaping HR, from talent strategy to employee expectations, and why adaptability is critical for leaders.She discusses the importance of transparency and trust-building between HR and employees during times of uncertainty, drawing parallels with past crises.She shares her perspective as a professor on how future HR leaders are navigating unprecedented change, mental health challenges, and the rapid rise of AI in the workplace.Resources:Subscribe to the AI & The Future of Work NewsletterConnect with Tracy on LinkedInAI fun fact articleOn How To Democratize Content Creation using AI
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355: Can AI Transform Proposal Writing, Bidding, and RFPs? Sean Williams on AutogenAI’s $40M Journey.
Sean Williams is the CEO and founder of AutogenAI, the world’s leading AI proposal-writing engine, launched in May 2022. Under his leadership, the company recently closed a nearly $40 million Series B round led by Salesforce Ventures. Prior to AutogenAI, Sean founded Corndel Ltd, where he served as Chief Executive and scaled the business to 350 employees before its $60 million acquisition by THI Holdings in 2020.In this conversation, we discuss:Why Sean believes AI will revolutionize how organizations write, win, and deliver proposalsHow AutogenAI is reducing proposal writing time from days to hours for companies bidding on complex contractsThe ethical considerations of AI-written proposals and why transparency is critical in high-stakes industriesWhat Sean learned from scaling Corndel to 350 employees and how that experience shaped AutogenAI's go-to-market strategyWhy the biggest risk for organizations isn’t adopting AI too quickly, but failing to experiment earlyHow AutogenAI is building trust with enterprise clients through customization, compliance, and human-in-the-loop designResources:Subscribe to the AI & The Future of Work NewsletterConnect with Sean on LinkedInAI fun fact articleOn How To Prevent Bias and Be Responsible for Ethical Decision Making
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354: AI as a Liberating Technology: Josh Bersin on Turning Routine Tasks into Superworkers Driving Trust, Creativity, and Growth
Josh Bersin is one of the most respected voices in HR and HRTech, known for shaping how organizations think about talent, learning, and the future of work. He began covering the space in 2001 and later sold his firm, Bersin & Associates, to Deloitte in 2012. Today, he leads The Josh Bersin Company, which produces influential research, publishes widely on workplace trends, and hosts the annual Irresistible conference. He’s also the author of Irresistible: The Seven Secrets of the World's Most Enduring, Employee-Focused Organizations and the host of a podcast that explores the evolving world of work with clarity and insight.In this conversation, we discuss:Why fears of AI-driven job loss are overstated and how automation can unlock new opportunities for growth.The rise of “superworkers” who use AI to eliminate routine tasks and focus on creativity, innovation, and more meaningful contributions.How companies are rethinking organizational design, roles, and skills in response to rapid advances in AI.Real-world examples of AI adoption in banking, insurance, and airlines—and what leaders can learn from them.The concept of “supermanagers” and why human leadership and soft skills remain critical in an AI-powered workplace.Josh’s perspective on what it means to be an “irresistible organization” in a time of massive technological and cultural change.Resources:Subscribe to the AI & The Future of Work NewsletterConnect with Josh on LinkedInAI fun fact articleOn How To Invest on AI Driven WorkPast Episode with Josh [Season 3, #278]: On How the Best-Performing Teams use AI
About AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics
Host Dan Turchin, PeopleReign CEO, explores how AI is changing the workplace. He interviews thought leaders and technologists from industry and academia who share their experiences and insights about artificial intelligence and what it means to be human in the era of AI-driven automation. Learn more about PeopleReign, the system of intelligence for IT and HR employee service: http://www.peoplereign.io.
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