ChargeForward Conversations - Visa’s VAMP Overhaul: What Merchants Need to Know
Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911.
Visa is rolled out major changes to its Visa Acquirer Monitoring Program (VAMP) in 2025, and many merchants aren’t ready. These updates will significantly reshape how acquirers and merchants are monitored, how fraud is flagged, and how compliance thresholds are enforced. In this episode of ChargeForward Conversations, we break down exactly what’s changing, why it matters, and what merchants should be doing right now to avoid painful surprises.
What you’ll learn:
What Visa’s new VAMP rules actually mean for merchants
Why compliance thresholds are getting stricter—and how that affects fraud monitoring
The real-world impact of enumeration ratios, chargeback thresholds, and junk data cleanup
Common merchant blind spots that could trigger monitoring or penalties
How acquirers and processors are adapting their systems behind the scenes
Practical steps merchants can take today to stay ahead of the curve
Presentations by Zak Matthews and Jarrod Wright
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Third-Party Delivery, First-Party Fraud: How Restaurants Can Take a Bite Out of Disputes (Webinar Replay)
Video Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Voosh.
Food delivery platforms are essential, but they’re also eating into your margins. From chargebacks and incorrect payouts to lost orders and commission errors, third-party platforms create complexity... but that doesn’t have to cost you revenue.
In this episode we explore ways to maximize the benefits of delivery platforms while safeguarding your revenue. Restaurants, QSRs, and ghost kitchens looking to reduce chargebacks, improve aggregator performance, optimize customer service, and recover more revenue with less efforts should listen to this podcast.
What you’ll learn:
Hidden risks of DoorDash, UberEats & other delivery platforms
Tips for fighting back against “Item Not Received” fraud
Recovering revenue lost to disputes, missed orders, & downtime
How to protect ghost kitchens & virtual brands from chargebacks
Automating reconciliation: POS, accounting, & delivery platforms
Presentations by Justin Clements and Priyam Saraswat
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ChargeForward Conversations - Why Consumers File Disputes in 2025: Actionable Insights from the 2025 Cardholder Dispute Index
Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911.
Dispute numbers continue to surge. Who’s to blame? Have consumers changed their thinking over the last few months? Are there new threats we’re seeing? And will they continue to grow? Part of the answer can be found in this webinar.
Chargebacks911 invites you to take a realistic view of the current state of disputes and chargebacks – from the customer’s point of view. Based on the 2025 Cardholder Dispute Index, this live webinar reflects the input of hundreds of consumers – all with recent dispute experiences. You’ll hear real-world responses and gain must-know statistics crucial to protecting your revenue.
What you’ll learn when you listen to this podcast:
How long average dispute values will continue to climb
Which new payment methods you can’t afford to ignore
When to best leverage the customer “convenience gap”
Why over ¾ of consumers prefer disputes to refunds
How banks are creating a “trust/satisfaction paradox”
Presentations by Jarrod Wright and Zak Matthews
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How to Stop Fraud Without Increasing Declines - Turning Card Declines into Absolute Wins (Webinar Replay)
Video Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Bounce.
A whopping 10% of deals fail during payment processing, leading to customer churn and needless revenue loss. Tightening fraud detection leads to increased friction at checkout. Widening parameters leave you more vulnerable to fraud. Is there a way to increase conversions without compromising security?
What you’ll learn when you listen to this podcast:
Walking a tightrope: too much friction vs. too little
Understanding how anti-fraud tools impact conversion rates
The role of AI, alerts & fraud scoring in streamlining disputes
Identifying and monitoring key performance metrics
Improving checkout flow & fraud detection simultaneously
Presentations by Justin Clements and Bator Sutton
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Foiling Fraud with VAMP - Understanding Visa’s Acquirer Monitoring Program (Webinar Replay)
Video Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911
Technological breakthroughs, alternative payment choices, and increasingly complex regulations continue to change the face of payments. The result is a rise of fraud and chargebacks that have left merchants reeling and card networks new tools for merchant protection.
We take a close look at the basics of Visa’s Acquirer Monitoring Program (VAMP) and the ways it’s been updated.
What you’ll learn when you listen to this podcast:
What VAMP is and why you need it
How RDR & CDRN now impact VAMP ratios
What’s new for 2025 (and what changes in 2026)
How partner tools help manage thresholds
Using VAMP for proactive fraud monitoring
Presentations by Justin Clements and Zak Matthews
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