ChargeForward With Chargebacks911

Video Podcast Replay – Audio from an earlier webinar with experts from Chargebacks911 and Cside

Traditional chargeback evidence is losing ground. Receipts, shipping confirmations, and AVS or CVV matches may still show that a transaction happened, but they do not always prove who made it. In this ChargeForward Replay episode, Justin Clements sits down with Simon Wijckmans, CEO and co-founder of Cside, to explore why issuers are now looking for stronger context, stronger signals, and stronger proof. As fraud tactics evolve and VAMP raises the pressure on merchants, the conversation makes one thing clear: winning disputes increasingly depends on showing how a transaction happened, not just that it happened.

Disputes are no longer being decided solely by receipts, timestamps, and proof of delivery. That shift is forcing merchants to rethink what compelling evidence actually looks like. In this episode, our experts break down how browser-side intelligence helps fill that gap. From device fingerprinting and behavioral monitoring to identifying VPN usage, automation, and suspicious session patterns, these signals can help merchants spot fraud earlier and present stronger evidence when disputes happen. The discussion also explores how merchants can use this data proactively under compelling evidence 3.0, potentially stopping some invalid disputes before they are filed at all.

What you’ll learn:

Why traditional evidence is losing effectiveness in today’s dispute environment

How browser-side signals can strengthen compelling evidence and dispute prevention

Why device continuity is becoming one of the strongest trust indicators for issuers

How behavioral context can help distinguish legitimate purchases from fraud

What card testing, bots, and enumeration attacks mean for VAMP risk
Why merchants need to prepare now for AI agents and new dispute scenarios

Presentations by Justin Clements and Simon Wijckmans

Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and Paytently.


False declines are costing merchants more than they realize. In this episode of ChargeForward Conversations, host Jarrod Wright sits down with Samuel Barrett, Founder and CEO of Paytently, to break down how payment orchestration helps merchants recover lost revenue, improve acceptance rates, and scale globally without adding friction at checkout.

Samuel explains what false declines really are, why most merchants fail to detect them in real time, and how intelligent transaction routing quietly boosts performance behind the scenes.

What you’ll learn:

What causes false declines and why they are so costly

How payment orchestration works in real time

Improving acceptance rates without slowing checkout

Unifying acquirer data across regions and providers

Why Paytently became a licensed financial institution

Who benefits most from orchestration platforms

Presentations by Jarrod Wright and Samuel Barrett

Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and isolved.

Credit card fraud is just the beginning. ACH fraud, synthetic identity scams, and return abuse are evolving fast—and most merchants aren’t ready. In this episode of ChargeForward Conversations, Steve Lenderman, Head of Fraud Prevention at isolved, walks us through the darker corners of modern financial crime and the blind spots that put your business at risk.

If you thought R10 disputes only protected consumers, or that account takeovers were easy to spot, think again. Steve has trained law enforcement, built fraud teams at PayPal and ADP, and even created synthetic identities for white-hat research. This is one episode you can’t afford to skip.

What you’ll learn:

Why R10 “chargebacks” via ACH are a growing merchant liability

How synthetic identities are created in under 10 minutes with AI

The link between economic pressure and first-party fraud

Why return fraud is harder to define—and detect—than you think

How fraudsters are scaling attacks using LLMs and automation

The need for new fraud fighters in the next generation

Presentations by Jarrod Wright and Steve Lenderman

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Adaptiv.

Holiday sales surge every year, but so do fraud attempts, refund abuse, and chargeback risk. As traffic spikes and decision windows compress, merchants have less room for error and higher exposure across their entire payments ecosystem.

In this episode we help merchants prepare their payments stack for peak traffic, fine tune fraud controls without overcorrecting, and prevent the post holiday chargeback surge before it hits.

What you’ll learn:

How holiday transaction volume shifts during Cyber Week and how shopper behavior impacts payment performance

How to stress test your payments stack to avoid downtime, latency, and soft decline spikes

How to minimize false declines while strengthening fraud controls

Which fraud tactics will escalate this season and how to prepare ahead of time

How to prevent the January and February chargeback hangover that follows holiday peaks

Presentations by Justin Clements, Steve Marshall and Paul Smith

Video Podcast Replay – Audio from an earlier webinar with experts from Chargebacks911 and Bankful

Visa’s new VAMP program marks a turning point in fraud monitoring. Unlike past iterations, VAMP puts acquirers directly in the driver’s seat as enforcement partners, raising the stakes for merchants. From TC40 visibility to enumeration ratios, the risks are real and the penalties are steep.

We break down what’s changed, what hasn’t, and how merchants can prepare before the new rules come back to bite.

What you’ll learn:

Why VAMP represents a complete overhaul, not a tweak to old fraud programs.

The critical role of acquirers as enforcers and what that means for merchants.

How TC40s now count toward ratios, and why real-time visibility is key.

The power of Compelling Evidence 3.0 to shift liability back to issuers.

Why the enumeration ratio could become your scariest KPI and how to monitor it.

Practical questions merchants should be asking their acquirers right now to avoid trouble later.

Presentations by Zak Matthews and Kellen Rayner