ChargeForward With Chargebacks911

Available Episodes

5 of 106

ChargeForward Conversations - B2B Payment Optimization: How Businesses Can Save More Than 30% in Processing Costs
Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and PayBright. Most merchants don’t realize how much they’re overpaying in processing fees. In this episode of ChargeForward Conversations, Chargebacks911’s Jarrod Wright sits down with Dustin Magaziner, CEO at PayBright, to discuss how B2B merchants can leverage interchange optimization to dramatically lower costs, and how recent Visa changes are reshaping who qualifies for those savings. What you’ll learn: Why many B2B merchants are still paying 30–40% more than they should in processing fees The difference between B2B, B2C, and B2G payment structures—and what it means for your bottom line How Level 2 and Level 3 data enable deep fee reductions through interchange optimization What Visa’s CEDP rollout means for merchants and agents—and how to avoid losing your discount rates Common mistakes processors make that block merchants from qualifying for lower interchange rates Simple steps to confirm whether your business is set up to receive optimization benefits Presentations by Jarrod Wright and Dustin Magaziner
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29:56
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29:56
ChargeForward Conversations - Visa’s VAMP Overhaul: What Merchants Need to Know
Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911. Visa is rolled out major changes to its Visa Acquirer Monitoring Program (VAMP) in 2025, and many merchants aren’t ready. These updates will significantly reshape how acquirers and merchants are monitored, how fraud is flagged, and how compliance thresholds are enforced. In this episode of ChargeForward Conversations, we break down exactly what’s changing, why it matters, and what merchants should be doing right now to avoid painful surprises. What you’ll learn: What Visa’s new VAMP rules actually mean for merchants Why compliance thresholds are getting stricter—and how that affects fraud monitoring The real-world impact of enumeration ratios, chargeback thresholds, and junk data cleanup Common merchant blind spots that could trigger monitoring or penalties How acquirers and processors are adapting their systems behind the scenes Practical steps merchants can take today to stay ahead of the curve Presentations by Zak Matthews and Jarrod Wright
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39:09
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39:09
Third-Party Delivery, First-Party Fraud: How Restaurants Can Take a Bite Out of Disputes (Webinar Replay)
Video Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Voosh. Food delivery platforms are essential, but they’re also eating into your margins. From chargebacks and incorrect payouts to lost orders and commission errors, third-party platforms create complexity... but that doesn’t have to cost you revenue. In this episode we explore ways to maximize the benefits of delivery platforms while safeguarding your revenue. Restaurants, QSRs, and ghost kitchens looking to reduce chargebacks, improve aggregator performance, optimize customer service, and recover more revenue with less efforts should listen to this podcast. What you’ll learn: Hidden risks of DoorDash, UberEats & other delivery platforms Tips for fighting back against “Item Not Received” fraud Recovering revenue lost to disputes, missed orders, & downtime How to protect ghost kitchens & virtual brands from chargebacks Automating reconciliation: POS, accounting, & delivery platforms Presentations by Justin Clements and Priyam Saraswat
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56:10
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56:10
ChargeForward Conversations - Why Consumers File Disputes in 2025: Actionable Insights from the 2025 Cardholder Dispute Index
Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911. Dispute numbers continue to surge. Who’s to blame? Have consumers changed their thinking over the last few months? Are there new threats we’re seeing? And will they continue to grow? Part of the answer can be found in this webinar. Chargebacks911 invites you to take a realistic view of the current state of disputes and chargebacks – from the customer’s point of view. Based on the 2025 Cardholder Dispute Index, this live webinar reflects the input of hundreds of consumers – all with recent dispute experiences. You’ll hear real-world responses and gain must-know statistics crucial to protecting your revenue. What you’ll learn when you listen to this podcast: How long average dispute values will continue to climb Which new payment methods you can’t afford to ignore When to best leverage the customer “convenience gap” Why over ¾ of consumers prefer disputes to refunds How banks are creating a “trust/satisfaction paradox” Presentations by Jarrod Wright and Zak Matthews
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1:04:11
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1:04:11
How to Stop Fraud Without Increasing Declines - Turning Card Declines into Absolute Wins (Webinar Replay)
Video Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Bounce. A whopping 10% of deals fail during payment processing, leading to customer churn and needless revenue loss. Tightening fraud detection leads to increased friction at checkout. Widening parameters leave you more vulnerable to fraud. Is there a way to increase conversions without compromising security? What you’ll learn when you listen to this podcast: Walking a tightrope: too much friction vs. too little Understanding how anti-fraud tools impact conversion rates The role of AI, alerts & fraud scoring in streamlining disputes Identifying and monitoring key performance metrics Improving checkout flow & fraud detection simultaneously Presentations by Justin Clements and Bator Sutton
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58:20
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58:20