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Hotel Moment

Revinate

Business Management

Latest episode

175 episodes

From concept to culture: How passion shapes hotel design & guest loyalty | with Diego Calvo
01/04/2026 | 24 mins.
In this episode of Hotel Moment, Dylan Cole, Managing Director EMEA at Revinate, sits down with Diego Calvo, CEO and Co-Founder of Concept Hotel Group, to explore what it really takes to build a hotel brand with genuine cultural soul. Diego has spent 25 years in hospitality and founded a group of nine distinctive brands on the island of Ibiza, where he grew up — achieving 35 to 43% direct bookings not through marketing spend but through brand identity so compelling that guests search properties by name. From a conceptual briefing process that begins with music playlists and lobby photography before a single architect is involved, to a loyalty programme that values room nights over revenue, Diego shares the philosophy and the detail-obsessed discipline behind one of Europe's most distinctive independent hotel groups.
Is hotel marketing broken? Why siloed data won't drive more revenue | with Evan Crawford
25/03/2026 | 21 mins.
In this episode of Hotel Moment, Karen Stephens, Chief Marketing Officer of Revinate, welcomes back Evan Crawford, Vice President of Marketing at Pyramid Global Hospitality, for a wide-ranging conversation on guest data strategy, AI adoption, and the marketing habits that actually move revenue. Evan makes the case that mass outreach without segmentation is a shrinking asset. From connecting OpenTable reviews to hotel CRM profiles, to his grounded take that Revinate emails still outperform ChatGPT as a last-click revenue source, Evan brings the operational credibility of someone managing data at scale across a major hospitality portfolio.
From AI agents to front desk: How to personalize the guest experience with both | with Chris Koehler
18/03/2026 | 22 mins.
In this episode of Hotel Moment, Karen Stephens, Chief Marketing Officer of Revinate, sits down with Chris Koehler, Chief Marketing Officer at Twilio, for a candid conversation on what personalization in hospitality actually requires — and what is still getting in the way. With over 25 years across marketing, customer success, and product leadership, Chris arrives not just as a technology executive but as a frequent luxury traveler with high expectations and very specific preferences. From Twilio's State of Customer Engagement data showing only 45% of consumers agree brands deliver good engagement, to a hotel still asking a ten-time guest if he has ever stayed before, Chris reveals why the personalization gap is a data activation problem — and how AI is about to change every part of the equation.
The 2026 Revinate Hospitality Benchmark report is live — with channel-level insights
11/03/2026 | 15 mins.
The 2026 Revinate Hospitality Benchmark Report is live, and this episode brings the headline numbers to life. Brenna Turpin, Marketing Coordinator at Revinate, and Bailey Yeats, Marketing Manager at Revinate, walk through channel-level findings drawn from 2.8 billion emails, 4.3 million phone calls, 22 million text messages, and 28 million guest reviews analyzed globally in 2025. From cold lead emails converting at 6.5% to outbound voice generating $1,164 per room annually, the data makes one thing clear: the hotels winning in 2026 are the ones communicating with intent and building the database health to back it up.
Garbage in, garbage out: Why hotel data will make or break AI | with Charlie Osmond
04/03/2026 | 26 mins.
In this episode of Hotel Moment, Dylan Cole, Managing Director EMEA at Revinate, sits down with Charlie Osmond, Co-Founder and Chief Growth Officer of TripTease, to explore what data quality really means in an AI-driven hospitality landscape. With over twelve years building technology at the intersection of behavioral psychology and the direct booking channel, Charlie argues that clean, unified data is not just an advantage, it is the difference between outstanding decisions and consistently wrong ones. From guest persona strategy to vendor API lock-in, Charlie reveals why the hotels that invest in data infrastructure today will be the ones positioned to thrive as AI reshapes the booking journey.

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About Hotel Moment

Welcome to the Hotel Moment Podcast, presented by Revinate, where we discuss how hotel technology shapes every moment of hoteliers’ experiences. Join us as we explore cutting-edge technology that is transforming the hospitality industry and hear from experts and visionaries who are shaping the future of the guest experience. The Hotel Moment podcast features insights and interviews with top players in the hospitality industry across North America, Europe, and Asia Pacific. Once a week, we speak with hospitality professionals who have a real sense of what it’s like to work in this industry and what the direction of travel and consumer trends mean for the world right now. Technology is changing the hotel industry faster than we know. Tune in to the show to discover more about how the latest developments in AI and other technologies are shaping hospitality, and enjoy hearing from our community of hoteliers.

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