In this webinar episode of Hotel Moment, Bailey Yeats, Marketing Manager at Revinate, sits down with Amanda Wasco Brown, Director of Revenue at Old Edwards Hospitality Group, for the final session of the 2026 Benchmark Report Leadership Series, focused entirely on the voice channel. Amanda has spent eight of her 14 years at Old Edwards embedded in reservations, managing a team of seven agents who handle rooms, dining, spa, and golf across four hotels and three golf courses. Together, she and Bailey translate the benchmark data into a practical voice channel playbook: inbound call volume for staffing, conversion rates as a coaching diagnostic, non-booked lead spikes as a revenue intelligence tool, and outbound calls generating $1,164 in incremental revenue per room annually.
Ireland