Hotel Moment

In this recast episode of Hotel Moment, we’re revisiting Bryson Koehler, CEO of Revinate, conversation with Matthijs Welle, CEO of Mews, to discuss the rapidly evolving landscape of hotel data security. Matthijs shares insights on how cybercriminals are becoming increasingly sophisticated in their tactics, and why education is the hotel industry's strongest defense against data breaches. From phishing attempts to AdWord exploitation, they explore practical strategies for protecting guest data and the importance of building a security-focused culture within hotel operations. This conversation offers valuable guidance for hoteliers looking to strengthen their security practices while maximizing the benefits of their technology stack.

In this episode of Hotel Moment, host Karen Stephens welcomes Rachel Humphrey, Co-founder of the Women in Hospitality Leadership Alliance and co-host of the award-winning Personal Stories podcast. Rachel's unconventional journey from 20-year trial lawyer to hospitality executive at AAHOA reveals how fear, curiosity, and imposter syndrome became unexpected career accelerators. Discover why no two paths to hospitality leadership look the same, how the Personal Stories podcast creates access to industry leaders, and why the Women in Hospitality speaker directory with nearly 2,000 women is transforming representation on conference stages.

In this latest episode of Hotel Moment, Brenna Turpin, Marketing Coordinator at Revinate announces Revinate's 2026 Hospitality Benchmark Report — 11 years of industry-leading data from over 12,500 properties. Discover why hotels lost $488 in incremental revenue per room despite 34% database growth, how APAC outperformed with 24% email revenue increases, and why 84% of messaging goes invisible. This comprehensive analysis of 2 billion emails, 28 million reviews, and 22 million messages reveals how database health and strategic execution separate hotel superheroes from those with underutilized technology.

In this recast episode of Hotel Moment, Karen Stephens sits down with Aradhana Khowala, CEO of Aptamind Partners, a visionary leader in regenerative tourism development. With over two decades of experience across five continents, Aradhana challenges traditional tourism models and explores how the industry can evolve beyond sustainability to become regenerative. From her insights on AI-driven travel innovation to navigating geopolitical challenges, Aradhana offers a bold perspective on the future of hospitality and the urgent need for systemic change in how the industry operates.

In this episode of Hotel Moment, Dylan Cole, Managing Director EMEA at Revinate, teams up with Nick Ellis, Country Director Oceania & Indonesia and Enterprise Director SE Asia, Revinate, to translate the five major 2026 trends into what actually works for Australia's unique hospitality market. Because Australia isn't a copy-paste market with global best practices, it's one of the world's most aspirational destinations with some of the planet's highest labor costs and unusual hotel mix. The conversation covers how Australia's commercially savvy hoteliers use personalization not for fancy subject lines but for driving direct bookings and on-property spending.. Nick shares his GM experience where every guest handed staff tiny jigsaw puzzle pieces of preferences, but no one had the complete picture — emphasizing the sweet spot of using data before arrival and during stay to create memorable moments.
Dylan and Nick discuss Customer Data Platforms as practical Aussie solutions — providing one clean guest profile connected through APIs, and emphasizing real-time data's critical importance, privacy as front-page news, and unified guest engagement platforms replacing stitched-together systems.