Modern Veterinary Practice

What if the real key to sustainability in veterinary practice isn’t working harder - but working smarter?
In this episode of the Modern Veterinary Practice Podcast, Jack Peploe is joined by veterinary surgeon and VetSource UK lead, David McDonald. From clinical practice to corporate leadership and tech innovation, David shares hard-earned lessons on operational efficiency, leadership maturity, and why change management may be the most underrated skill in veterinary business.
They explore the hidden inefficiencies in everyday practice life, why we measure the wrong data, how better systems can improve wellbeing (not just profit), and why so many teams struggle with change. If you're a practice owner, leader, or ambitious vet looking to future-proof your business without burning out your team - this episode is essential listening.

Insurance is often seen as a necessary evil in veterinary practice – complex, slow, and admin-heavy. But what if it didn’t have to be that way?
In this episode of Modern Veterinary Practice, host Jack Peploe is joined by Garry Nelson, Managing Director of Wisentic Pets UK. Drawing on decades of experience across insurance, technology and claims automation, Garry explains why pet insurance is uniquely complicated, how AI can remove friction from practice workflows, and what the UK can learn from Sweden’s real-time, fully connected insurance model.
From automated clinical notes and instant claims to a vision of the veterinary clinic in 2030, this conversation explores how technology – when done properly – can feel a little bit like magic.

In this episode of the Modern Veterinary Practice Podcast, Jack Peploe is joined by Ian Stroud and Francesca Verney, co-founders of Pet People Vets, to explore what “human-first” veterinary care looks like in reality. From intentionally designing culture and recruiting for values, to preventing burnout, fostering innovation, and leading with vulnerability, this conversation dives deep into how prioritising people leads to better outcomes for teams, clients, and patients - and why the future of the profession depends on it.

Veterinary technology is everywhere - so why do so many teams feel more stretched than supported? Recorded live at London Vet Show, host Jack Peploe is joined by Ben Sweeney (founder of Vidivet) to unpack tech saturation, burnout, and the gap between what tools promise and what practices actually experience. They explore hyper-personalisation, rebuilding trust after bad rollouts, and how tech can enhance human connection by protecting consult time and improving consistency for clients and teams.

In this episode of The Modern Veterinary Practice Podcast, Jack Peploe welcomes marketing strategist Matt Madden of Heedly to explore how veterinary clinics can shift from chasing volume to attracting the right clients. Matt shares insights from global brands like L’Oréal and Virgin, breaking down why clear messaging, transparent communication, and a strong marketing foundation are essential for practice growth and team wellbeing. From the psychology behind client behaviour to the future of AI in veterinary communication, this conversation gives practical, actionable advice for clinics wanting to grow with intention - not overwhelm.