When Technology Meets Empathy: How Digital Tools Can Save Lives - Episode 45
In this moving episode, Jack Peploe speaks with Alice Hendy, MBE, founder of Ripple Suicide Prevention, about transforming tragedy into global impact. Alice shares the story behind R;pple, a digital tool that interrupts harmful online searches and redirects people toward immediate, compassionate support. Together they explore the role of tech in mental health, the responsibility of digital platforms, and what leaders across veterinary teams can do to build safer, more open cultures. A powerful conversation about empathy, innovation and protecting those who feel most alone.
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Brains, Behaviour & the Big Cat within Rewiring Vet Med for Fulfilment - Episode 44
Veterinary surgeon-turned-executive coach Dr. Libby Kemkaran-Thompson joins host Jack Peploe to unpack the neuroscience behind behaviour, stress and fulfilment at work. We explore why 95% of what we do is driven by the subconscious, how to interrupt fight-or-flight in the consult room and beyond, and why great leadership manages energy as well as output. Libby introduces her “Big Cat Brain” model (Cheetah, Tiger, Lion, Leopard) to help teams communicate, align and thrive. We also tackle common mindset traps - including perfectionism and people-pleasing - and practical habits for building resilient, happy veterinary teams. If you lead a practice or want to enjoy your career more, this is your playbook.
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Futureproofing Practice Technology, AI & Avoiding Digital Regret | Episode 43
Automation isn’t glamorous - but done right, it frees vet teams to do their best work. In this episode, Jack Peploe talks with Carly Clark, Product Leader at Covetrus, about what really future-proofs a veterinary practice: scalable cloud infrastructure, thoughtful integrations, and people-first workflows. Carly shares where automation delivers immediate wins (reminders, stock control, payment integration) and where AI is already practical - like scribe tools and summarising long patient histories. We also dig into adoption hurdles, in-app education loops, and how “less clicks, more care” should guide product decisions. If you’re weighing cloud vs on-prem, wondering which integrations matter, or trying to separate AI signal from noise, this conversation gives you an actionable roadmap for the next 12–24 months.
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Beyond the Consult Room Reimagining the Vet-Client-Pet Relationship | Episode 42
How is technology reshaping the way vets connect with clients and their pets? In this episode, Jack Peploe speaks with Jamie Crittall and Charlie Barton, co-founders of Boop Pet Record, about how digital innovation is redefining trust, communication, and pet care delivery. Together they explore what Gen Z’s arrival as the dominant pet-owning generation means for the profession, the importance of responsible data use, and how to ensure technology empowers rather than replaces the vet-client relationship. A must-listen for veterinary professionals looking to navigate the next wave of digital transformation in practice - balancing innovation, compliance, and compassionate care.
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Purpose Over Profit Rethinking Veterinary Care Through a Welfare Lens | Episode 41
In this episode of Modern Veterinary Practice, Jack Peploe is joined by Dr. Paul Manktelow , Chief Vet at Blue Cross, and Dr. Alison Thomas, Head of Veterinary Standards at Blue Cross, to explore what veterinary care looks like when it is designed around purpose, pragmatism, and accessibility rather than profit. Together, they discuss the belief that “more” isn’t always better, and how evidence-based guidelines can give vets the confidence to deliver pragmatic care without compromising welfare. Paul shares insights into the financial realities of the charity sector, from managing rising costs to understanding true service delivery, while Alison reflects on the ethical challenges of balancing owner expectations with patient needs. The conversation also tackles difficult topics such as euthanasia, pricing transparency, and the future of health plans, offering practical lessons for the wider profession. A thought-provoking episode on how values-led care can shape a more sustainable future.
In the Modern Veterinary Practice Podcast we examine ways of increasing efficiency, improving your teams work environment, elevate your clients experience and drive profit into the business. For 20 minutes we will interview real-life practice owners, practice managers and thought leaders within the industry, examining the different areas of a modern veterinary practice, helping you to tackle the necessary steps in transforming your practice into a modern veterinary practice.
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