Most MSP owners are drowning in marketing tasks, telling themselves they’re saving money or keeping control, when in reality they’re just burning through their time. Let’s discuss how to change that. Also this week, many MSPs use AI badly for marketing, and it costs MSPs 5 figures to win a new client.
Welcome to Episode 329 of the MSP Marketing Podcast with me, Paul Green, powered by the MSP Marketing Edge.
Marketing tasks MSP owners should NEVER touch
You’d be mad to do all of your MSPs marketing yourself, and if that sentence annoys you a little, there’s a good chance that you are exactly the person who needs to hear it. Because most MSP owners are drowning in marketing tasks, telling themselves they’re saving money or keeping control, when in reality they’re burning the one resource they can never replace… their time. Right now, I want to talk about which marketing jobs you absolutely should outsource, which ones you must keep ownership of, and how to focus your limited time on the activities that deliver the biggest return.
So let’s talk about time, because for MSP owners and managers, time is the real bottleneck. You don’t have a lack of ideas, you don’t have a lack of tools, you don’t even have a lack of willingness. What you have is too many things competing for your attention. And marketing is often the thing that’s squeezed into the cracks between the tickets, the meetings, and the client fires.
The goal of marketing isn’t for you to do more, it’s for you to do less of the wrong things and more of the right things.
And here’s the core principle that I want you to adopt. You should outsource anything that someone else could be trained to do well, and you should keep ownership of anything that requires judgement, direction and deep understanding of your business. Most MSPs get this completely backwards. They clinging very tightly to low value tasks and then outsource high level thinking, which is absolute madness, right?
Let’s start with what you should almost always outsource. Anything repetitive. Anything admin heavy. Anything that’s process driven, things like loading social media posts, scheduling blogs, uploading videos, formatting newsletters, whether that’s email or print making, LinkedIn connection requests, cleaning lists, basic CRM updates, repurposing content, chasing webinar registrations, creating transcripts and pulling simple reports. None of those tasks that I was just mentioning require you. They just require instructions. They require an SOP. If someone can be trained to do it once, they can be trained to do it again and again and again.
And every hour you spend doing those things is an hour you are not spending on strategy, leadership, relationships or growth. Now let’s talk about what you absolutely should not outsource. You should never outsource ownership of your marketing direction. You should never outsource deciding who you are targeting, what you stand for, what message you want to be known for or what success looks like. You shouldn’t outsource thinking, you shouldn’t outsource high level decision making, and you definitely should not outsource responsibility. Strategy for your marketing lives with you, direction lives with you, and accountability lives with you. Even if you have a marketing agency, a virtual assistant, a marketing assistant, or even if you have a content team, they should be executing your thinking and not replacing it. Because trust me on this, no one else in the entire world understands your MSP, your clients, your ambition, your risk tolerance, the way that you do.
Many MSPs say, Oh, I haven’t got time for marketing, and what they really mean is, I don’t have time to do admin marketing tasks. But the high ROI marketing doesn’t look like admin, it looks like deciding where you want to focus. I...
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