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The Product Experience

Mind the Product
The Product Experience
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  • Connect your product metrics to company goals - Elena Luneva (CPO and Coach)
    Why do great product ideas fail to gain traction? According to Elena Luna, it’s rarely about the strategy and more often about the storytelling. In this episode of The Product Experience, Elena Luneva, a seasoned CPO, GM, and Maven instructor, joins Randy Silver live from INDUSTRY 2025 to explore how product leaders can better communicate the why behind their product decisions. What we learned from Elena— Speaking 'User' isn’t enough – Executives care about business impact, not just engagement metrics.— Translate features to financials – Frame product initiatives in terms of ARPU, opex savings, or revenue impact.— Use storytelling with data – Combine real user insights with projections to make your case.— Seasonality matters – Product testing should account for time-of-year and market behaviour.— Align go-to-market early – Synchronising product and sales is key to driving measurable outcomes.— Ask better questions – Start with: What is it? Why does it matter? How much will it cost? When will we get it?Chapters 2:45 – The Ceiling for Great PMs4:09 – Speaking Executive5:22 – Case Study: Nextdoor Maps9:52 – Translating Engagement to Revenue10:49 – Embedding Finance into Product Thinking12:43 – Pivoting During COVID14:36 – Business Fluency at All Levels16:00 – Building Context Across Teams18:26 – The Four Questions20:06 – Thinking in Horizons22:43 – Shifting Accountability26:23 – CPMO vs. CPTO27:43 – Common Mistakes29:42 – Seasonality & Cannibalisation32:29 – Practical First Steps34:21 – Credits & OutroFeatured Links: Follow Elena on LinkedIn | Elena's Substack | Industry Conference Cleveland 2025 recap at Mind The Product | Sign up to Elena's coaching course We’re taking Community Questions for The Product Experience podcast.Got a burning product question for Lily, Randy, or an upcoming guest? Submit it here. Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A...
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  • A masterclass on rapid experimentation - Dan Dalton (Director of Product, Sage)
    In this episode of The Product Experience, Lily and Randy speak with Dan Dalton (Director of Product Management at Sage) about the current state of product management, and how the role must evolve in today’s climate.Chapters0:00 Introduction: product management at a crossroads1:00 Dan Dalton’s background and path into product3:00 The evolution of product management: 2010 to today8:15 Framework‐fundamentalism, the broken ladder & career expectations13:45 Why many product careers are being set up to fail19:20 Responding to disruption: returning to basics, focusing on impact24:40 The role of soft skills and mindset in product leadership28:55 How Dan’s team operates: fast prototyping, design system, code assets31:10 Hiring and developing product talent: soft skills over tick‐boxes35:30 AI, hype and bubbles: what product leaders need to keep in mind40:15 The mental flywheel: pragmatism, curiosity, resilience, detachment45:00 Wrap up & closing remarksFeatured Links: Follow Dan on LinkedIn | Sage | 'Why is everyone hating on Product Managers?' feature by Peter YangWe’re taking Community Questions for The Product Experience podcast.Got a burning product question for Lily, Randy, or an upcoming guest? Submit it here. Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A...
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  • Four behaviours that drive successful AI products - Matthew Certner (Partner and Garage Lead, IBM)
    You can’t build great products on gut instinct, and yet, according to IBM’s global study of 1,000 enterprises, 77% of organisations using generative AI aren’t seeing any financial benefit. In this episode on The Product Experience podcast, Lily Smith sits down with Matthew Certner, Digital Product Engineering and Design Partner at IBM, to unpack the four key traits that drive ROI in AI-powered product teams: flexibility, incremental and targeted delivery, data-led decisions, and cross-functional collaboration. Recorded live at the Industry conference, this conversation offers practical lessons for any product leader navigating the hype and reality of AI adoption. Chapters00:00 – The danger of building on gut instinct00:37 – IBM’s global study on generative and agentic AI adoption01:00 – Meet Matthew Certner, Digital Product Engineering Partner at IBM02:00 – Why most enterprises aren’t realising ROI from AI04:50 – What the top-performing 20% of companies do differently05:10 – The four key behaviours driving success07:00 – Flexibility: adapting quickly to market feedback08:10 – Incremental and targeted delivery — the “golden thread” principle10:30 – Data-led decision-making versus the HIPPO effect11:45 – Cross-functional collaboration and robust adoption13:10 – Behavioural factors that make or break AI adoption14:20 – Inside IBM’s “value orchestration” framework15:10 – The Golden Thread in practice — a sticky-note story from Dallas17:10 – Transparency and traceability in product development18:00 – How IBM helps teams that aren’t seeing value from AI21:00 – The paradox of moving too fast or too slow with AI24:00 – Making the Golden Thread a living document25:20 – Inside IBM Garage: speed of a startup, scale of an enterprise27:40 – Why productivity savings, not hype, drive AI ROI29:00 – How large organisations structure innovation teams30:00 – The future: 800 million new products by 202631:00 – Why 95% will fail — and what the 5% will get right33:10 – Final reflections: value, purpose and the human elementFeatured Links: Follow Matthew on LinkedIn | IBM Garage | Industry Conference Cleveland 2025 recap at Mind The ProductWe’re taking Community Questions for The Product Experience podcast.Got a burning product question for Lily, Randy, or an upcoming guest? Submit it here. Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A...
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  • What do great product leaders do differently? Christian Idiodi (Partner, Silicon Valley Product Group)
    Christian Idiodi, Partner at Silicon Valley Product Group, and Co-author of the valuable product book Transformed, dismantles some of the most persistent myths in product leadership. Drawing from his global perspective and work across Africa’s fast-emerging tech ecosystem, Christian makes the case for a new kind of leadership, one grounded in clarity, context, and radical trust.Chapters00:00 — The environment, not the people02:00 — Building product leadership in Africa06:00 — Stories of impact10:00 — What real leadership means14:00 — Managing minds, not hands19:00 — The “first team” mindset23:00 — Focus, not prioritisation25:00 — Scaling and the myth of process29:00 — AI and the redefinition of excellence35:00 — Creating space for practice40:00 — Product crits and leadership feedback41:30 — Inspire Africa ConferenceKey Takeaways— Better outcomes start with better environments. Leadership is about designing the conditions for people to do their best work — not managing their output.— Africa is building for Africa, by Africans. The Inspire Africa Conference is catalysing coaching, capital, and community to accelerate meaningful innovation.— Strategy defines focus. If prioritisation is hard, the strategy probably isn’t real.— Leadership is a different sport. Managing people’s minds, not hands, requires context, clarity, and trust — not control.— AI won’t replace good leaders. But it might replace bad leadership. Judgment, product sense, and curiosity are the new differentiators.— Create practice space. Growth requires safety to make mistakes, experiment, and learn — at every level of the organisation.— Critique is culture. Teams that coach and critique together develop sharper thinking and stronger product judgment.Featured Links: Follow Christian on LinkedIn | Silicon Valley Product Group | Inspire Africa We’re taking Community Questions for The Product Experience podcast.Got a burning product question for Lily, Randy, or an upcoming guest? Submit it here. Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A...
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  • What obsessing over communication taught me - Sahil Jain (Co-Founder and CEO, Samepage.ai)
    In this episode of The Product Experience, Lily Smith speaks with Sahil Jain, co-founder and CEO of Samepage.ai, about one of product management’s hardest challenges: keeping teams aligned. From his early career at Yahoo and AOL to founding multiple startups, Sahil shares lessons on building products that tackle “unsolvable” problems like communication and alignment. He explains why shared understanding matters more than speed, how product managers can become better storytellers, and why early-stage startups should obsess over just a handful of teams before chasing scale.Chapters0:00 – Why alignment is so hard1:14 – Sahil’s unconventional career path4:00 – First foray into startups at AOL and beyond6:50 – Founding AdStage and lessons from raising early capital9:00 – Moving into product leadership after acquisition12:53 – On delusion, motivation, and tackling “unsolvable” problems16:34 – Starting Samepage.ai and the problem of information asymmetry22:43 – Validating the problem and testing prototypes27:22 – Why product managers are the perfect early adopters29:20 – The first 10 obsessed teams: startup focus34:00 – Neurodivergence, communication, and shared understanding36:43 – From Claude Shannon to storytelling: frameworks for better communication39:59 – Lessons from Duolingo on multimodal learning41:19 – Where to find Samepage.aiFeatured Links: Follow Sahil on LinkedIn | Samepage.ai | 'What we learned at Industry conference - day one' feature by Louron Pratt at Mind the ProductWe’re taking Community Questions for The Product Experience podcast.Got a burning product question for Lily, Randy, or an upcoming guest? Submit it here. Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A...
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About The Product Experience

The Product Experience features conversations with the product people of the world, focusing on real insights of how to improve your product practice. Part of the Mind the Product network, hosts Lily Smith (ProductTank organiser and Product Consultant) & Randy Silver (Head of Product and product management trainer) “go deep” with the best speakers from ProductTank meetups all over the globe, Mind the Product conferences, and the wider product community.
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