Conflict Skills

In this episode of the Conflict Skills Podcast, Simon Goode is joined by a fellow mediator mediator and former employment lawyer, Fiona Bigelli, to discuss the realities of workplace investigations and alternative approaches to resolving conflict. Fiona shares insights on the high-stakes, structured nature of investigations, the importance of procedural fairness, and why addressing issues early—with coaching, facilitated workshops, and mediation—can often be more effective and restorative. They also explore practical advice for organizations and individuals experiencing conflict, highlighting the value of clarity, support, and proactive communication.
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Pax People offer options for restoring workplace relationships following completion of investigations in circumstances where the parties remain working together. 
Learn more about Fiona's services or get in touch through their website paxpeople.com.au. 
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My website is simongoode.com 
You can find information about my services or join the Conflict Skills newsletter for free resources and tools for dealing with conflict. 
Email me at [email protected]
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Thanks as always for listening 🙏

TIMESTAMPS: 
00:00 "Conflict Skills & Workplace Mediation"
04:32 Workplace Investigations and Risks
09:14 Employment Law and High-Stakes Investigations
11:51 Evolving Workplace Conflict Trends
14:58 "Team Bonding via Deep Reflection"
18:21 Addressing Workplace Dysfunction Proactively
23:43 Facilitated Workshops for Team Success
26:15 Grievance Investigations: Costs and Choices
30:04 "Workplace Support and Regulation"
31:49 Managing Emotions at Work
34:14 "Thanks to Fiona Bigelli"
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Support the show
Thank you so much for listening! I'd love to know what you think and connect.
website: simongoode.com
email: [email protected]

In this episode, Simon Goode explores how to follow up assertively in conflict situations without crossing into aggression, using a real-life neighborhood dispute as a case study. He breaks down practical strategies for communicating boundaries, weighing escalation options, and balancing assertiveness with relationship-building. The episode emphasizes adapting your approach to fit your context and values, and encourages listeners to reflect on their own methods and share their experiences.

TIMESTAMPS: 
00:00 The Challenges of Conflict Resolution
06:16 "Resolving Property Dispute Options"
09:19 Navigating Boundary Issues Diplomatically
10:39 "Conflict, Compromise, and Boundaries"
14:08 "Neighbor Dispute: Final Warning"
17:34 "Effective Follow-up Strategies"
22:53 Prioritizing Harmony With Neighbors
24:18 "Approaches to Conflict Resolution"
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Support the show
Thank you so much for listening! I'd love to know what you think and connect.
website: simongoode.com
email: [email protected]

In this episode of the Conflict Skills Podcast, Simon Goode interviews Linda Kochanski, an experienced mediator and trainer, about her 33-year journey in mediation, her approach to training new mediators, and the importance of reflective practice and resilience in the field. They explore how mediation skills benefit professionals from diverse backgrounds, including HR and rehabilitation, and discuss the challenges and rewards of working with conflict, especially in family dispute resolution. Linda Kochanski also shares insights on mentorship, continuing professional development, and her commitment to helping others build lifelong conflict management skills.
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Linda coordinates several courses with the College of Law in different states around Australia. For information please visit: https://www.collaw.edu.au/ 
The book Linda mentions: Mediating with Families (5th edition) 
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 TIMESTAMPS:
00:00 "Mediation Skills as Life Tools"
03:44 Qualities of Effective Mediators
09:12 "Breaking Down Mediation Process"
12:03 Encouraging Growth Through Coaching
15:05 "Becoming a Reflective Practitioner"
16:17 "Mediator Challenges in Family Disputes"
20:15 "Prioritizing Growth and Mentorship"
23:43 "Importance of Verbalizing Thoughts"
27:49 "Learning and Growth Through Mediation"
29:28 "Mediation Skills for Life"

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Support the show
Thank you so much for listening! I'd love to know what you think and connect.
website: simongoode.com
email: [email protected]

In this episode, Simon Goode explores practical strategies and mindset shifts for new graduates navigating workplace conflict, emphasizing the inevitability and complexity of such challenges. He breaks down five types of conflict—data, value, structure, relationship, and interest—and offers actionable advice on responding effectively while maintaining self-care and composure. Throughout, Simon normalizes the discomfort of conflict and highlights the importance of self-improvement as a core skill for professional growth
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Simon Goode is a professional mediator and the host of the Conflict Skills Podcast, where he provides free resources and practical tools for handling conflict. With a passion for helping others navigate disagreements, Simon launched his podcast to guide listeners—especially new graduates—on managing workplace challenges. Recognizing that many people misunderstand the nature of workplace conflict, Simon offers expert insights to dispel common misconceptions and empower individuals to thrive in their careers. Through his engaging podcast, Simon continues to support and educate anyone seeking to develop their conflict resolution skills.

TIMESTAMPS:
00:00 "Preparing for Conflict Effectively"
05:35 Outdated Stress Response System
07:09 "Navigating Discomfort with Change"
10:27 "Mastering Workplace Conflict Resolution"
15:14 "Seeking Clarity Through Dialogue"
17:03 Defining Respect and Conflict Resolution
21:30 Improving Meeting Structure
25:38 Navigating Work Relationships Wisely
28:58 Overcoming Imposter Syndrome Calmly
33:06 Assertiveness, Compromise, and Clarity
35:27 "Managing Conflict and Assertiveness"

Click here to send me a quick message via FanMail
Support the show
Thank you so much for listening! I'd love to know what you think and connect.
website: simongoode.com
email: [email protected]

Dealing with workplace conflict can drain your energy, challenge your confidence, and disrupt every aspect of your life. In this episode, I break down why our fight or flight response kicks in at work and offer a simple five-part self care protocol to help you regain control. By tuning into your thoughts, feelings, behaviors, perceptions, and physical state, you can develop smarter habits, build resilience, and show up as your best self—even in the toughest situations. Hit subscribe for more powerful strategies from the Conflict Skills Podcast.

TIMESTAMPS: 
00:00 Self-Regulation for Conflict Resolution
04:43 "The Four Fs of Stress"
06:43 "Workplace Conflict and Stress Responses"
10:48 Redefining Self and Mind
13:10 Psychology's Flaws in Mental Health
16:57 Partial Control of Actions
22:31 Thoughts vs Feelings: Overanalyzed Divide
23:31 "Experiencing Workplace Conflict"
27:47 "Impact of Stress on Perception"
30:40 Improving Well-being and Conflict Resolution
34:36 "Conflict Skills Podcast Farewell"

Simon Goode is a professional mediator and the host of the Conflict Skills Podcast, a show he created to offer free resources and practical tools for managing conflict. Drawing on his experience mediating workplace disputes—often between managers and team members or colleagues at odds—Simon is dedicated to helping people navigate challenging interactions. His podcast regularly explores topics such as self-care strategies during workplace conflict, and he is known for his calm, insightful approach to the defensive reactions that people often experience when facing criticism or accusations. Simon’s mission is to make conflict resolution knowledge accessible to all, empowering listeners to develop healthier ways to handle disputes both at work and beyond.
Click here to send me a quick message via FanMail
Support the show
Thank you so much for listening! I'd love to know what you think and connect.
website: simongoode.com
email: [email protected]