Dog Grooming Business Help & Support

• Boundaries, Burnout, and Finding Balance – with Diana Horvath

  In this episode, Bill Betts chats with Diana Horvath, a grooming salon owner and the author of The Awakened Pet Groomer. Together, they explore something that many groomers struggle with – how to set healthy boundaries with clients and avoid burnout.Diana shares her personal story of how she got into grooming, and how over time she realised that constantly trying to please everyone was taking a toll on her mental health. She explains how she started setting clear boundaries in her business – and how that not only improved her work-life balance but also made her business more enjoyable.Bill and Diana talk about how self-awareness and honest reflection can help groomers make better decisions about the types of clients they take on, how they run their diary, and how they communicate clearly and kindly with customers.If you’ve ever felt overwhelmed by client demands, or struggled to say no – this episode is for you.💬 Key TakeawaysBurnout is real. You can’t give your best if you’re constantly giving too much.Boundaries help everyone. Clear rules mean better relationships with clients and less stress.Know what you want. Build a business that fits you, not what everyone else expects.People-pleasing leads to problems. It’s okay to say no and protect your time and energy.Personal growth matters. The more self-aware you are, the stronger your business will be.As always, I'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn!You can find out more and sign up for Lopay here: https://merchant.lopay.app/ref/PETPASSION2500, where listeners of this podcast get £2500 of fee-free transactions!And of course, if you feel like you could benefit from Bill's business programs for the Pet Grooming industry, visit our website: https://petpassiontoprofit.com/

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• Why Mental Health First Aid Matters – with Lobby from Trojan Well Being

  In this episode, Bill talks to Lobby, a former police officer and founder of Trojan Well Being, about something that affects more of us than we realise – mental health.Lobby shares how his own experience of trauma led him to set up Trojan Well Being, a business focused on helping others improve their mental well-being. He explains why Mental Health First Aid training is so important – especially for business owners and anyone working in high-stress environments, like the pet grooming industry.Bill and Lobby talk about the signs that someone might be struggling, and how training gives you the tools to spot those signs and know how to help. Whether it’s a colleague, an employee, or even a client, knowing how to start a supportive conversation could make a real difference.They also explore how to create a safe, open environment at work, where people feel comfortable speaking up. Regular check-ins, small conversations, and showing empathy all help build a strong, supportive team.This episode is a must-listen for any groomer who runs a team – or just wants to understand mental health a bit better.💬 Key TakeawaysMental Health First Aid training gives you tools to help. You’ll know how to spot early signs and what to say.Check in with your team. A simple chat can go a long way in supporting someone.Creating a safe space matters. If people feel they can speak up, they’re more likely to get help.Mental health affects your whole business. Happier, healthier people make for a better work environment.Peer support is powerful. Talking to people who understand can really help with recovery.Reducing stigma is key. The more we talk about mental health, the easier it becomes to get support.As always, I'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn!You can find out more and sign up for Lopay here: https://merchant.lopay.app/ref/PETPASSION2500, where listeners of this podcast get £2500 of fee-free transactions!And of course, if you feel like you could benefit from Bill's business programs for the Pet Grooming industry, visit our website: https://petpassiontoprofit.com/

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• Building a Life on Your Own Terms with Alexander Seery

  In this powerful episode, Bill Betts speaks with Alexander Seery, founder of Shifts to Success, about how he went from a career in the police to becoming a successful entrepreneur and property investor.Alex shares what it was like working in law enforcement and how he started to feel frustrated by the lack of freedom and financial control. He noticed many of his colleagues felt the same – stuck in a system that didn’t reward them for working harder or thinking bigger. That realisation pushed him to look for something more – and that’s when he discovered the world of business.Now running a company that helps others from the public sector start their own businesses, Alex talks honestly about the highs and lows of starting out, and how learning from the right people helped him build real, lasting success.Bill and Alex also chat about money mindset, financial education, and how so many of us are held back by what we were taught growing up – things like "play it safe", or "pensions are everything". This episode encourages listeners to think differently about their future, and to surround themselves with people who are already where they want to be.This one’s all about growth, learning, and taking control of your future – no matter where you're starting from.💬 Key TakeawaysAlex’s journey shows how it’s possible to go from feeling stuck to building a business that gives you freedom.Financial education matters. Knowing how to manage money and invest in yourself can change everything.Wealth isn’t just about money. It’s about having the freedom to live life the way you want.Mentorship works. Learning from people who’ve already done it can fast-track your success.Mindset is everything. Challenge the beliefs you’ve been taught if they’re not helping you grow.As always, I'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn!You can find out more and sign up for Lopay here: https://merchant.lopay.app/ref/PETPASSION2500, where listeners of this podcast get £2500 of fee-free transactions!And of course, if you feel like you could benefit from Bill's business programs for the Pet Grooming industry, visit our website: https://petpassiontoprofit.com/

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• Why You Should Be at the Pet Pro Expo

  In this exciting episode, Bill Betts is joined by Vicky, better known as The Pet Accountant, to talk all about the upcoming Pet Pro Expo – a brand-new business event for the pet industry.Vicky shares why she’s so passionate about this event. It’s not about product stands and freebies, it’s about learning how to run a better business. Whether you’re a pet groomer, dog walker, or daycare owner, this event is packed with helpful advice from people who understand what you do.They chat about the power of networking, building real connections with others in the industry. Vicky explains how talking to other business owners has helped her grow, get fresh ideas, and feel more supported. It’s a great reminder that even though we all run our own businesses, we don’t have to do it alone.The Pet Pro Expo will feature talks on pricing, marketing, using technology, and lots more. The goal is for you to walk away with practical ideas you can use straight away to make your business better.Bill and Vicky also cover the key event details, where it’s happening, what to expect on the day, and why it’s set to be a friendly, supportive, and inspiring day for pet professionals.If you’re thinking about going, this episode will help you decide!💬 Key TakeawaysThe Pet Pro Expo is all about business tips and advice for pet professionals – not just products.It’s a chance to meet and learn from other people in the industry who share your challenges.The speakers will cover real-life topics like pricing, marketing, and running a smoother business.Events like this help you stay sharp and adapt to changes in the pet industry.Vicky and Bill both believe that learning from others is one of the best ways to grow your business.If you attend, take notes – and put the advice into action as soon as you can!🎟️ Want to come along to the Pet Pro Expo?Grab your ticket here: https://avefrtnnh.krtra.com/t/KD84kmwHl6ZaAs always, I'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn!You can find out more and sign up for Lopay here: https://merchant.lopay.app/ref/PETPASSION2500, where listeners of this podcast get £2500 of fee-free transactions!And of course, if you feel like you could benefit from Bill's business programs for the Pet Grooming industry, visit our website: https://petpassiontoprofit.com/

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• Are You Leaving Your Customers Feeling “Meh”?

  In this solo episode, Bill Betts shares a real-life story about a recent visit to the opticians – and how it made him reflect on customer service in pet grooming businesses.What started out as a simple eye test turned into a confusing, awkward experience full of disorganisation, mixed messages, and long waits. While everything technically got done, Bill walked away feeling deflated and frustrated – and it got him thinking…Are your customers ever walking away from your grooming business feeling the same?This episode is a reminder that grooming isn’t just about the haircut – it’s about the whole experience from start to finish. From the way your business answers the phone, to how you greet people, to how smooth and professional everything feels – it all matters.Bill talks about things like:How to make customers feel valued, not ignoredWhy first impressions (and last impressions) matterThe importance of being organised and confident, even if you’re paddling like mad behind the scenesAnd how paying attention to the little things can help you keep clients longer and charge what you’re worthThis is a practical episode full of insights for any pet grooming business owner who wants to stand out through better service.💬 Key TakeawaysPeople remember how you make them feel. A smooth experience makes clients loyal. A clunky one makes them look elsewhere.Don’t ignore your regulars. New customers are great, but your current ones are the backbone of your business.Organisation builds confidence. Be ready before the door opens – your clients can feel the difference.Little things matter. From how you greet people to how your salon smells – it all adds up.Be the swan. Calm and confident on the outside – even if you’re paddling hard behind the scenes.Great service helps you raise prices. People pay more for value and peace of mind.As always, I'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn!You can find out more and sign up for Lopay here: https://merchant.lopay.app/ref/PETPASSION2500, where listeners of this podcast get £2500 of fee-free transactions!And of course, if you feel like you could benefit from Bill's business programs for the Pet Grooming industry, visit our website: https://petpassiontoprofit.com/

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