Hospitality Mavericks Podcast Show

In this insightful episode, Michael and Ally discuss their annual meetings focused on self-improvement and navigating life transitions. They reflect on the last year's theme of managing transitions, driven largely by personal changes such as moving countries and taking on new projects. The conversation delves into understanding change versus transition, with an emphasis on the significance of the nervous system in handling life's challenges. They introduce six pillars crucial for transformation: origin story, value system, nervous system management, vision roadmap, identity and foundations, and implementation. Practical advice is shared for managing stress, the importance of morning routines, and the critical need for self-awareness to achieve long-term growth. Listeners are encouraged to focus on incremental improvements and regularly reassess their goals to maintain a healthy balance in life and work.
Connect with Ally:
https://allygordoncoaching.com/
https://www.linkedin.com/in/ally-gordon-coaching/
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More episodes for you to check out here
A big thank you to our episode sponsor Monotree.
They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce.
Head to their website to sign up.

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

In episode three, host Michael and special guests Mark Felix and Joel Robinson dive into the intricacies of pricing strategy, drawing valuable lessons from the retail and hospitality sectors. Joel, founder of Openr, shares insights from his extensive experience in both grocery and hospitality, emphasizing the transformative potential of sophisticated pricing management. Mark Felix, with a rich background in various retail roles including Chief Commercial Officer at the AA and positions at Sainsbury's and John Lewis, brings his expertise to the conversation. The discussion covers key value indicators, the importance of continuous experimentation in pricing, leveraging customer loyalty data, and the potential impact of AI and technology on optimizing pricing strategies. Key takeaways include the necessity for dynamic and data-driven approaches to pricing in the face of economic challenges, and the importance of creating a culture of experimentation to drive business value.
Connect with Mark:
https://www.linkedin.com/in/markfelix/
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
A big thank you to our episode sponsor Monotree.
They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce.
Head to their website to sign up.

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

In this episode, we dive deep into the world of hospitality with Cassie Davison, the author of 'Standout Hospitality.' Cassie brings over 30 years of experience in the hospitality industry and shares insights from her journey, including owning and operating award-winning venues, consulting, and building a community for independent operators. We explore the five pillars of wisdom outlined in her book, fundamentals of setting high standards, standing out in a crowded market, defining your identity, building belonging, and telling a great story. Cassie emphasizes the importance of being purpose-driven and building meaningful connections with customers. The discussion touches on the challenges and joys of hospitality, the evolving landscape post-pandemic, and the unique strengths of independent operators. This episode is a treasure trove of wisdom for anyone passionate about creating impactful and profitable hospitality businesses.
Connect with Cassie:
https://www.linkedin.com/in/cassiedavison1/
Visit her webpage
https://www.kithkinhospitality.co.uk/
Get your hands on a free copy of the book:
https://standouthospitality.scoreapp.com/
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
A big thank you to our episode sponsor Monotree.
They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce.
Head to their website to sign up.

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

In this episode, Michael talks with Greg from 'Only A Pavement Away,' a charity co-founded by Greg and his wife, Jill, to help disadvantaged individuals secure employment in the hospitality sector. Greg shares the story behind the charity's inception and its significant impact, having placed over 800 people into jobs and added £32 million to the economy since its launch in 2018. The discussion covers their process of preparing candidates, the role of relationship managers, and the ultimate goal of expanding their reach across the UK. Greg emphasizes the importance of building quality relationships and offers insights into the challenges and successes they've faced. He also highlights the critical need for funding to continue their mission of transforming lives through meaningful employment.
Connect with Greg:
https://onlyapavementaway.co.uk/
https://www.linkedin.com/in/greg-mangham-5424402a/
A big thank you to our epsiode sponsor Apron.
The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams.
Head to their website to sign up.
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

In this episode, Michael welcomes Henry from Apron to discuss the financial pain points faced by hospitality operators. They delve into how Apron, founded in 2022, helps streamline business payments with consumer-grade simplicity. Henry explains how Apron addresses challenges like managing supplier payments, payroll, and employee expenses from a single platform, drastically saving time for business owners. Highlighting real-life cases, the conversation covers how Apron facilitates ease of financial management, allowing operators to focus on delivering exceptional hospitality. The discussion also explores the future of financial technology in the hospitality sector, emphasizing the need for fewer, more integrated tools. Henry shares his personal journey into FinTech and the profound impact Apron has had on businesses, including a touching story of how it helped a family in need. Listeners are encouraged to explore Apron's offerings at getapron.com and connect with Henry for personalized demonstrations.
Connect with Henry:
https://getapron.com/

https://www.linkedin.com/in/henry-matson-1283472/
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
A big thank you to our epsiode sponsor Apron.
The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams.
Head to their website to sign up.

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy