Masters of Home Service

Taking 24+ hours to send estimates? You might be losing the job to someone faster. In this episode of Masters of Home Service, host Adam Sylvester sits down with Cory Byron, owner of Vancity Electric, and Ryaan Tuttle, owner of Best Handyman Boston, to break down the real secret behind their growth: speed to lead. They share the systems that help them respond and quote fast, boosting close rates by 30%.

Show Notes:

[01:59] Speed to lead: the systems behind faster responses
[03:05] Why do contractors lose leads before quoting?
[04:26] The instant response system that builds trust
[07:04] The 24-hour estimate process explained
[10:16] Video estimates and Cory’s 1,000+ quotes per year
[11:24] What AI tools support the estimate process?
[13:35] Why confident pricing builds customer trust
[15:20] Letting customers choose how they contact you
[16:44] Turn website chats into real customer conversations
[17:34] The follow-up system behind a 30% higher close rate
[18:30] How do contractors get their services seen faster?
[21:12] “I never got your quote.” Why it happens

New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4olKiNR

Women are reshaping the home service industry, and there's a lot to learn from how they lead. In this episode of Masters of Home Service, host Adam Sylvester sits down with Savannah Revis, founder of Earth Love Cleaning, and Kelly Guerrero, owner of HomePro Coaching. They unpack how culture, empathy, and integrity drive long-term success. If you want a team that cares as much as you do, start here. 

Key Insights:

Cultural Impact: Understand how empathy and integrity enhance workplace culture and foster long-term success.

Leadership Styles: Learn about the distinct leadership approaches women employ in the home service industry and their effects on team dynamics.

Reducing Turnover: Explore effective strategies that Savannah used to significantly lower employee turnover rates.

Work-Life Balance: Gain insights into balancing entrepreneurship, marriage, and motherhood, and how these experiences may enhance efficiency in business management.

Client Relations: Discover techniques for building instant rapport with clients, essential for women-led businesses.

Marketing Strategies: Should your business highlight its "woman-owned" status? We discuss the implications.

Mentorship: Find out how women in the industry can support one another through mentorship.

 

Show notes:

[01:08] Experience of running a business as a woman
[02:38] Unique leadership contributions by women
[06:03] Strategies for reducing employee turnover
[09:41] Building a strong home service culture
[10:31] Balancing family and entrepreneurship
[13:08] Parenting and business efficiency
[15:10] Effective tools for work-life management
[17:08] Marketing as a “woman-owned” business
[18:38] Client rapport building techniques
[19:27] Mentorship and support in the trades

New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4olKiNR

Rebuilding your life from rock bottom takes a different level of grit. In this episode of Masters of Home Service, host Adam Sylvester sits down with Kevin Cook, a former police officer turned multi-business owner and now sales coach. Kevin shares how he went from $31,000 a year and a house headed for foreclosure to building a seven-figure landscaping company, growing a 15-truck fleet, and starting over again.

Show notes:
[00:00] Intro
[01:14] Working 12-hour shifts and living on $400 a week
[03:30] How Kevin’s landscaping side hustle made $75,000 in year one
[06:13] The traffic stop that made him quit law enforcement
[07:59] Survival mode thinking that destroys sales
[09:06] Mindset shifts that helped him rebuild confidence
[13:41] How he scaled and sold his seven-figure landscaping business
[17:24] Building a 18-wheeler trucking company during COVID
[19:06] The “I’m your guy” sales mindset explained
[21:37] What it really takes to grow a landscaping company
[23:22] Lessons from selling a business and starting over
[25:13] How Kevin navigated difficult seasons
[26:00] How he thought about risk while scaling up
[27:39] His transition to becoming a sales coach

New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4olKiNR

Scaling your service business should bring more control and stronger profits, not longer days and constant stress. In this episode of Masters of Home Service, host Adam Sylvester sits down with Cory Byron, owner of Vancity Electric, and Ryaan Tuttle, owner of Best Handyman Boston, to talk about what scaling actually requires. They break down how to build a strong business foundation so growth doesn't destroy what you've worked so hard to build. Grab the scaling readiness checklist for this episode.

Key Topics Discussed:

Understanding Scaling: How to grow your business responsibly and sustainably.

Foundation Building: Identifying signs of a weak business structure that could hinder growth.

Effective Systems: Why implementing systems is crucial before rapid expansion.

Real-World Examples: Practical system implementations from successful businesses.

Common Scaling Mistakes: What many owners overlook when attempting to scale.

Financial Health: Best practices for managing cash flow as you grow.

Goal-Setting Framework: Introduction to the “hip pocket” goal-setting method.

 

Show Notes

[01:15] Signs of a weak business foundation
[01:42] Importance of systems in scaling
[02:29] Successful examples of business systems
[03:50] Role of checklists in service industries
[04:54] Misconceptions about scaling
[05:23] Structuring business plans and org charts
[08:01] Prioritizing what needs a system first
[12:42] Payment collection strategies
[13:21] Maintaining cash flow integrity
[14:42] Performance metrics for scaling
[18:28] Goal-setting strategies
[19:37] Balancing tech integration with team dynamics
[23:06] Enhancing office systems for productivity

 

New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4olKiNR

If you hear “you’re too expensive”, it can feel like the deal already slipped away. In this episode of Masters of Home Service, host Adam Sylvester sits down with Kevin Cook, founder of The Dirty Work Sales System, and Rob Soper, business development manager at Eagleview Technologies. They break down what price objections really mean and how to handle them like a pro. Discover simple mindset shifts, real one-liners, and practical sales moves that help you keep control, build trust fast, and close more jobs at full price.

Download our price objection scripts to put Kevin and Rob's tips into action.

Show Notes:

[02:39] The biggest misconception about price objections
[05:18] Why trust makes everything sound cheaper to customers
[07:13] What helps build instant rapport and trust on sales calls?
[09:48] How does social media build trust before you even show up?
[10:53] Using data and technology to sell with confidence
[11:25] Can the ‘too expensive’ objection be avoided entirely?
[14:58] Common mistakes service pros make after price objections
[17:43] Tips for staying calm during sales conversations
[19:13] The 3 types of buyers every service pro should know
[21:09] How pros approach the “I need to talk to my spouse” objection
[24:10] System selling, warranties, and upsells in service businesses
[27:01] Focus less on process and more on outcomes

New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4olKiNR