Masters of Home Service

Should you lease, buy new, or buy used commercial trucks for a home service business? Discover fleet management strategies to scale your business, manage cash flow, and handle vehicle maintenance without draining your budget.

In this episode of Masters of Home Service, host Adam Sylvester sits down with Beau Batcheller (Five Stones Landscaping) and Kyle MacDonald (Force Fleet Tracking) to break down the true costs of growing a reliable fleet.

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Show Notes:

[00:42] How to know when older work trucks become a financial liability
[01:33] Commercial truck leasing vs. buying: Real contractor experiences
[04:54] Should contractors buy new or used work vehicles?
[08:48] How to make fleet maintenance costs predictable
[12:51] What does a vehicle breakdown really cost?
[14:58] How a clean, wrapped fleet builds customer trust
[16:09] Tips for finding affordable work trucks at vehicle auctions
[17:22] How to calculate and track the true cost of vehicle ownership
[18:11] How to buy used commercial trucks without overpaying
[18:50] Backup trucks, vehicle wraps, and smart contractor branding
[20:30] Borrowing or renting commercial trucks during unexpected breakdowns
[21:14] Common fleet maintenance habits business owners skip
[21:29] The hidden fuel costs of running older work trucks
[21:55] Why you shouldn't buy your dream truck too early in business
[22:18] What are the long-term benefits of buying newer work trucks?

What advice do successful home service business owners wish they had on day one? In this special episode of Masters of Home Service, host Adam Sylvester revisits some of the most memorable advice shared by owners who've built million-dollar businesses from the ground up. From overcoming self-doubt and staying focused to building confidence through action, these six lessons come from pros who lived the challenges of growing a business.

Show Notes:

[01:13] How to ignore criticism when starting a business 
[01:43] Why chasing too many opportunities slows growth 
[02:07] Build confidence by taking action, not waiting 
[02:37] Why business is a numbers game 
[03:10] How to keep customers during a business buyout 
[03:55] Residential vs. commercial: Which path should you choose?

New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4olKiNR

Growing a seven-figure home service business shouldn't cost you your sanity. In this episode of Masters of Home Service, host Adam Sylvester talks with Savannah Revis, founder of Earth Love Cleaning, about what it truly takes to scale your business past the $1 million mark. Savannah shares how discipline, systems, SOPs, and a focus on consistency helped her grow without sacrificing service quality. 

Show Notes:

[00:57] Savannah’s early start in cleaning
[01:28] How she built a million-dollar cleaning business 
[02:13] How bodybuilding discipline transformed her cleaning business
[03:17] What skills are needed to scale from $100K to $1M?
[04:47] Why SOPs, systems, and checklists matter for growth
[09:58] Streamlining client onboarding to reduce chaos
[10:59] How to create clear SOPs for your team at every job
[13:51] What roles should you hire for a million-dollar business?
[15:13] How checklists improve customer satisfaction and retention

New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4olKiNR

Does quoting big-ticket jobs leave you feeling nervous? In this episode of Masters of Home Service, host Adam Sylvester sits down with Anatoly Nasarov, owner of N&P Cleaners, and Kevin Cook, founder of The Dirty Work Sales System, to uncover the secrets to closing $20K jobs without feeling pushy or uncomfortable. Discover the mindset shifts, practical sales techniques, and instant confidence boosters that will help you win larger jobs and grow your business sustainably.

Show Notes:

[00:59] Common mistakes when quoting big jobs
[02:23] The importance of speed to close jobs quickly
[03:20] How do you pre-qualify customers effectively?
[04:36] Addressing price objections with direct questions
[06:26] Should you present estimates to both spouses?
[08:55] Selling outcomes versus technical details
[10:14] Why detailed estimates help with negotiations
[11:51] Knowing your pricing builds confidence
[14:07] How confidently saying "no" can win sales
[15:36] Prevent objections by pre-addressing concerns
[17:25] Navigating "I need to think about it" objections
[18:56] Balancing assertiveness without being pushy
[20:13] The power of silence after presenting your offer

New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4olKiNR

Worried about losing your top-performing employees? In this episode of Masters of Home Service, host Adam Sylvester chats with Cory Byron of Vancity Electric about building a bonus program that motivates employees to stay and perform better. Cory shares the simple bonus system that improved his team's productivity, cut down costly mistakes, and boosted employee retention without breaking the bank.

Show Notes:

[01:09] How Cory’s quarterly bonus system works
[02:50] Common mistakes a good bonus plan can eliminate
[04:07] Capturing unapproved changes and material costs
[06:00] Practical ways to track employee performance
[07:26] What is a goal-setting review (GSR) meeting?
[09:19] Coaching vs. managing your employees
[10:45] How do you set realistic gross margin targets?
[12:54] Should apprentices be part of your bonus plan?
[13:04] Dealing with seasonality in bonus targets
[14:08] How to budget bonuses so they protect your profit
[14:49] How to introduce GSR meetings to your team?
[17:07] What are the benefits of regular GSR meetings? 
[18:10] How to keep your bonus program consistent long-term
[20:21] How Cory structures his yearly team bonus

New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4olKiNR