Masters of Home Service

Being the best technician in your company feels like a win. It can also become the thing holding your business back. Learn how to delegate with confidence, build systems your team can follow, and transition from working in your business to growing it.

In this episode of Masters of Home Service, host Adam Sylvester sits down with Austin Rogers (Avai Property Solutions) and Sadi Ingallina (Grow Your Tree Co.) to break down why stepping out of the field is one of the hardest but most important transitions for home service business owners. They share practical advice on hiring, training employees, creating SOPs, and building systems that make delegation easier.

New to Jobber? Claim your exclusive listener discount: https://bit.ly/4y8A4GJ

Show Notes:

[00:47] Why being the best technician can limit business growth
[02:29] How to transition from technician to business owner
[04:15] Why some home service owners struggle to delegate
[06:55] Using SOPs and checklists to improve employee training
[08:55] Should you hire experienced employees or train from scratch?
[10:07] How to stop jumping back into field work
[12:06] How to build a team that doesn't depend on you
[14:25] Stop fixing symptoms and solve the real problem
[16:25] How business systems create owner freedom
[17:09] The first SOP every home service business should document
[19:06] The biggest fear when stepping out of the field
[19:18] The next thing Sadi and Austin need to delegate
[19:50] The last task they successfully handed off
[20:02] What they're most proud of after stepping back

Think a $100 Google lead only costs you $100? You're probably underestimating what it really costs to win that customer. Learn how to uncover your true customer acquisition cost (CAC), spot expensive marketing blind spots, and make smarter decisions that protect your profit.

In this episode of Masters of Home Service, host Adam Sylvester sits down with Gabe Chrismon (Oply) to break down the hidden costs behind every new customer. They explore lead qualification, lead tracking, and practical ways to lower customer acquisition costs and get more value from every marketing dollar.

New to Jobber? Claim your exclusive listener discount: https://bit.ly/4y8A4GJ

Show Notes:

[00:42] What is customer acquisition cost (CAC)?
[01:24] The hidden costs behind every new customer
[05:23] How do you track customer acquisition cost?
[06:38] Why drive time quietly destroys profit
[08:52] How upsells and downsells lower your CAC
[10:04] Why shared leads cost more than you think
[12:44] Common customer acquisition cost misconceptions
[14:46] How to track and test your best marketing channels
[19:45] Which marketing channels should new businesses choose?
[21:21] How lead attribution improves marketing ROI
[22:48] Which marketing channels should contractors avoid?
[22:57] How to qualify leads before wasting time

Making customers work to hire you could be costing you jobs. Discover how to build a frictionless sales process with better online forms, faster follow-up, and estimates that make it easier for customers to say yes.

In this episode of Masters of Home Service, host Adam Sylvester sits down with Brandon Downer (Pink’s Windows) to break down the systems behind a frictionless sales system. From simplifying quote requests to removing unnecessary back-and-forth, Brandon shares practical ways to improve the customer experience and win more work.

Download our free frictionless selling playbook to put their tips into action: https://bit.ly/3SYimWq

New to Jobber? Claim your exclusive listener discount: https://bit.ly/4y8A4GJ

Show Notes:

[00:49] How a frictionless sales process drives growth
[02:17] How to build a high-converting online quote form
[04:00] How to sell recurring services naturally
[05:05] Why customers want more ways to book services
[05:44] Hard sell vs. soft sell: Which works best?
[07:49] Quotes vs. ballpark estimates: Which builds more trust?
[08:07] Make every quote easier to book with appointment dates
[09:14] Why speed to lead helps contractors win more jobs
[10:20] Should you text or call new home service leads?
[11:23] How to capture after-hours leads automatically
[13:19] How Pink’s general manager handles high lead volume
[14:01] Sales automation that speeds up response time
[14:56] The #1 sales automation mistake contractors make
[15:22] Brandon Downer's best sales closing line

Should you lease, buy new, or buy used commercial trucks for a home service business? Discover fleet management strategies to scale your business, manage cash flow, and handle vehicle maintenance without draining your budget.

In this episode of Masters of Home Service, host Adam Sylvester sits down with Beau Batcheller (Five Stones Landscaping) and Kyle MacDonald (Force Fleet Tracking) to break down the true costs of growing a reliable fleet.

Looking to simplify fleet management? Learn more about the Force Fleet Tracking and Jobber integration: https://bit.ly/3QRTIWN

New to Jobber? Claim your exclusive listener discount: https://bit.ly/4y8A4GJ

Show Notes:

[00:42] How to know when older work trucks become a financial liability
[01:33] Commercial truck leasing vs. buying: Real contractor experiences
[04:54] Should contractors buy new or used work vehicles?
[08:48] How to make fleet maintenance costs predictable
[12:51] What does a vehicle breakdown really cost?
[14:58] How a clean, wrapped fleet builds customer trust
[16:09] Tips for finding affordable work trucks at vehicle auctions
[17:22] How to calculate and track the true cost of vehicle ownership
[18:11] How to buy used commercial trucks without overpaying
[18:50] Backup trucks, vehicle wraps, and smart contractor branding
[20:30] Borrowing or renting commercial trucks during unexpected breakdowns
[21:14] Common fleet maintenance habits business owners skip
[21:29] The hidden fuel costs of running older work trucks
[21:55] Why you shouldn't buy your dream truck too early in business
[22:18] What are the long-term benefits of buying newer work trucks?

What advice do successful home service business owners wish they had on day one? In this special episode of Masters of Home Service, host Adam Sylvester revisits some of the most memorable advice shared by owners who've built million-dollar businesses from the ground up. From overcoming self-doubt and staying focused to building confidence through action, these six lessons come from pros who lived the challenges of growing a business.

Show Notes:

[01:13] How to ignore criticism when starting a business 
[01:43] Why chasing too many opportunities slows growth 
[02:07] Build confidence by taking action, not waiting 
[02:37] Why business is a numbers game 
[03:10] How to keep customers during a business buyout 
[03:55] Residential vs. commercial: Which path should you choose?

New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4olKiNR