The Art of Charm

• The Science Of Conflict Resolution | Dr. Jim Guinn

  In today's episode, we discuss the art and science of conflict resolution with Dr. Jim Guinn, a renowned expert in mediation and interpersonal dynamics. As the president of the Resolution Resource Group, Dr. Guinn has worked with Fortune 500 companies, government organizations, and teams across industries to help them navigate complex disputes and build stronger relationships. He is the co-author of How to Get Along with Anyone: The Playbook for Predicting and Preventing Conflict at Work and Home, where he shares practical strategies for managing conflict before it escalates.  Join us for an insightful conversation with Dr. Jim Guinn as he unpacks the keys to mastering conflict in both personal and professional settings. Why do emotions often derail rational thinking in high-stakes disagreements? How can understanding different conflict styles transform the way we navigate challenges at work and in relationships? Dr. Guinn shares powerful techniques for predicting, preventing, and resolving conflict, drawing from years of experience mediating everything from corporate disputes to family dynamics. Discover how to identify core issues, adapt to others' communication styles, and foster collaboration to achieve win-win outcomes.  What to Listen For Introduction – 00:00:00 What is How to Get Along with Anyone, and how can it help you improve both personal and professional relationships? What is mediation, and why is it often a last resort in disputes? What are the biggest misconceptions about difficult people in conflict? The 5 Conflict Styles – 00:06:31 What are the five core conflict styles, and how do they differ? How can you identify your own conflict style and that of others? Why is adapting your approach to match the other person’s style critical for success? Techniques for Managing High-Emotion Conflict – 00:13:48 How does the Voice Technique work to de-escalate tense situations? What is the Detour Technique, and how can it uncover the core issues in a conflict? Why is managing your own emotional triggers key to effective conflict resolution? Predicting and Preventing Conflict – 00:24:03 How can understanding communication patterns help prevent future disputes? What are the three types of conflict—task, process, and relational—and why is identifying them important? How can leaders use conflict styles to build balanced and effective teams? Resolving Conflict with the Domino and Momentum Techniques – 00:44:49 What is the Domino Technique, and when should it be used? Why is the Momentum Technique better suited for certain personalities? How can self-awareness of your own conflict triggers make you a better leader? A Word From Our Sponsors Tired of awkward handshakes and collecting business cards without building real connections? Dive into our Free Social Capital Networking Masterclass. Learn practical strategies to make your interactions meaningful and boost your confidence in any social situation. Sign up for free at theartofcharm.com/sc and elevate your networking from awkward to awesome. Don’t miss out on a network of opportunities! Ready to start your ecommerce business? Sign up for a one-dollar-per-month trial period at shopify.com/charm. Grow your business–no matter what stage you’re in. Curious about your influence level?  Get your Influence Index Score today! Take this 60-second quiz to find out how your influence stacks up against top performers at theartofcharm.com/influence Unleash the power of covert networking to infiltrate high-value circles and build a 7-figure network in just 90 days. Ready to start? Check out our CIA-proven guide to networking like a spy! Resources from this Episode How to Get Along with Anyone: The Playbook for Predicting and Preventing Conflict at Work and at Home The Conflict Docs website Check in with AJ and Johnny! AJ on LinkedIn Johnny on LinkedIn AJ on Instagram Johnny on Instagram The Art of Charm on Instagram The Art of Charm on YouTube The Art of Charm on TikTok Learn more about your ad choices. Visit megaphone.fm/adchoices

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• Speak with Confidence: The 3Fs to Master Public Speaking | Michael Chad Hoeppner

  In today’s episode, we discuss the art of confident, compelling communication with Michael Chad Hoeppner, an expert in public speaking and personal development. As the founder and CEO of GK Training, Michael has spent over 15 years coaching leaders, including presidential candidates, Fortune 500 CEOs, and Ivy League deans, to deliver their messages with impact and authenticity. He’s also the author of Don’t Say Um: How to Communicate Effectively to Live a Better Life, a groundbreaking guide that shifts the focus from content to delivery. Introduction – 00:00:00 Why is delivery more critical than ever in today’s AI-driven world? What is the 3F system (Fake it, Feature it, Fix it), and how can it help you recover gracefully during high-stakes communication? Why is agility in communication more important than avoiding mistakes entirely? How can pausing strategically improve clarity and confidence in your delivery? Eliminating Filler Words and Building Confidence – 00:10:03 Why do filler words like “um” and “uh” increase in high-pressure situations, and how can you address them? What is the "perception vs. reality gap," and why do our internal clocks often misjudge pauses? How can recording yourself and analyzing evidence help identify and correct communication habits? What common advice should you avoid if you want to be a better public speaker?  Storytelling as a Career-Accelerating Tool – 00:33:08 Why is storytelling critical for building personal and professional influence? How can creating a "story bank" of go-to anecdotes make you a more effective communicator? What’s the difference between telling and showing in storytelling, and why is the latter more impactful? Practical Exercises for Improving Communication – 00:42:14 What are kinesthetic learning techniques, and how can they improve your public speaking? How does the LEGO block exercise create concise and clear communication habits? Why does practicing with physical impediments (like a toothbrush) improve enunciation and delivery? AI’s Impact on Communication – 00:50:33 How might AI make in-person communication a more valuable and sought-after skill? What are the limitations of AI in mimicking human spontaneity and agility in communication? How can AI tools assist in role-playing scenarios to help practice interviews and presentations? A Word From Our Sponsors Tired of awkward handshakes and collecting business cards without building real connections? Dive into our Free Social Capital Networking Masterclass. Learn practical strategies to make your interactions meaningful and boost your confidence in any social situation. Sign up for free at theartofcharm.com/sc and elevate your networking from awkward to awesome. Don’t miss out on a network of opportunities! Ready to start your ecommerce business? Sign up for a one-dollar-per-month trial period at shopify.com/charm. Grow your business–no matter what stage you’re in. Curious about your influence level?  Get your Influence Index Score today! Take this 60-second quiz to find out how your influence stacks up against top performers at theartofcharm.com/influence Unleash the power of covert networking to infiltrate high-value circles and build a 7-figure network in just 90 days. Ready to start? Check out our CIA-proven guide to networking like a spy! Resources from this Episode Don't Say Um: How to Communicate Effectively to Live a Better Life Michael Chad Hoeppner’s LinkedIn GK Training Learn more about your ad choices. Visit megaphone.fm/adchoices

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  1:11:20
• The Secrets of Body Language | Joe Navarro

  In today’s episode, we discuss the art of exceptional communication and the traits that set extraordinary individuals apart with Joe Navarro, a globally recognized expert in nonverbal communication and human behavior. As a retired FBI Special Agent, Joe spent over 25 years mastering the ability to decode body language and behavioral cues in high-stakes situations. Since his retirement, he has authored multiple international bestsellers, including What Every Body Is Saying and The Dictionary of Body Language, which have become essential reading for professionals across industries. Joe’s latest book, Be Exceptional: Master the Five Traits That Set Extraordinary People Apart, provides actionable insights for those looking to elevate their personal and professional lives. Join us for a compelling conversation with Joe Navarro as he unpacks the essential traits that define truly exceptional individuals and explores how we can cultivate them in our own lives. What makes someone stand out in a way that leaves others feeling inspired and empowered? How can observation, self-mastery, and the art of validation transform not only our personal relationships but also our professional success? Drawing from decades of experience as an FBI Special Agent and a leading expert in nonverbal communication, Joe shares profound insights into human behavior and offers practical strategies to become the kind of person others are drawn to. Discover how to elevate your communication, unlock your potential, and start building the habits that will set you apart in today’s fast-paced, competitive world. What to Listen For Introduction – [00:00:00] Who is Joe Navarro, and how did his career with the FBI shape his expertise in nonverbal communication? What inspired Joe to write Be Exceptional, and how does he define being exceptional? Why does Joe believe universities and traditional education systems don’t teach what truly matters for success? The Five Traits of Exceptional People – [00:02:21] What are the five traits that Joe identifies as the cornerstone of being exceptional? How do self-mastery and observation form the foundation for personal growth and impactful relationships? Why is it critical to focus outward and cultivate "benign curiosity" to connect with others authentically? Self-Mastery as a Lifelong Journey – [00:15:44] Why does Joe describe self-mastery as an ongoing process rather than a destination? What practical steps can listeners take to build self-mastery and prepare for future challenges? How can scaffolding small wins in everyday life lead to significant growth over time? The Power of Observation – [00:25:57] How has modern technology dulled our ability to observe others effectively? What are the key components of great observation, and how can they enhance communication and connection? Why is observation essential for understanding the needs, desires, and fears of others? Validation as a Superpower – [00:35:19] Why is validation one of the most overlooked yet impactful aspects of communication? How can you validate others without sacrificing your own opinions or becoming overly agreeable? What are the long-term consequences of failing to validate others in professional and personal relationships? Building Exceptional Relationships – [00:38:31] How can understanding the "why" behind people's behaviors deepen relationships and build trust? What role does curiosity play in creating meaningful connections and expanding your perspective? Why is being present and focused on others the ultimate key to making an impact? Learn more about your ad choices. Visit megaphone.fm/adchoices

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  1:12:38
• Negotiating Disagreement | Robert Bordone & Joel Salinas

  In today's episode, we dive into the science of managing conflict and building resilience with Bob Bordone and Joel Salinas, two thought leaders in negotiation and emotional intelligence. Bob Bordone, a senior fellow and former professor at Harvard Law School, is the founder of the Harvard Negotiation and Mediation Clinical Program. Joel Salinas, a neurologist at Massachusetts General Hospital and an instructor at Harvard Medical School, brings a unique perspective from his research in brain science and social connection. Together, they coauthored Conflict Resilience: Negotiating Disagreement Without Giving Up or Giving In, a groundbreaking book that redefines how we approach conflict, not as something to fear but as a powerful opportunity for growth. Join us for an eye-opening conversation with negotiation expert Bob Bordone and neurologist Joel Salinas as they unravel the complex dynamics of conflict and emotional resilience. Why does conflict feel so uncomfortable, and how can we reframe it as an opportunity for growth? How do our brains influence our reactions in high-stakes disagreements, and what strategies can we use to navigate even the toughest conversations? Bob and Joel combine their expertise in negotiation, brain science, and emotional intelligence to offer actionable tools for managing tension, building conflict resilience, and fostering deeper connections in both personal and professional settings. Discover how mastering these skills can enhance your relationships, elevate your leadership, and transform the way you approach challenges. What to Listen For Introduction – 00:00:00 Why do they see conflict as an opportunity for growth rather than something to fear? The Science of Conflict and Emotional Triggers – 00:05:07 Why does conflict trigger the same brain mechanisms as physical pain? How can pausing and breathing help re-engage the rational parts of the brain during conflict? What are the first steps to managing emotional triggers in high-stakes disagreements? Naming the Core Issues Behind Conflict – 00:10:37 What does “naming” mean in the context of conflict resilience, and how does it transform conversations? Why is it important to identify and express the emotions underlying a disagreement? How can naming your feelings help de-escalate tension and get to the heart of the problem? The Power of Emotional Vocabulary – 00:16:53 Why do many people struggle to articulate their feelings, especially men? How does a richer emotional vocabulary lead to better conflict outcomes? What practical exercises can help you expand your emotional awareness? Balancing Self and Others in Conflict – 00:30:48 How can highly empathetic individuals set healthy boundaries without feeling guilty? What are the challenges of balancing your own needs with the needs of others? Why is it essential to prepare for how others might react when you assert your needs? Building Conflict Resilience – 00:33:29 What is conflict resilience, and how does it differ from conflict resolution? Why is resilience a prerequisite for effective negotiation and communication? How can you cultivate the mindset and skills to stay present and engaged during disagreements? Creating a Greenhouse for Conflict Resilience – 00:43:12 Why do hostile environments make it harder to engage constructively in conflict? What can leaders do to foster a culture that supports conflict resilience? How does the organization Seeds of Peace inspire young leaders to navigate conflict? Honing Curiosity and Avoiding Misjudgments – 00:47:00 How can curiosity help you uncover the true motivations behind someone’s actions? Why do we often misinterpret others’ identities and intentions in conflict? What techniques can help you think beyond your own perspective and stay curious longer? Learn more about your ad choices. Visit megaphone.fm/adchoices

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  1:04:30
• The Art of Charm Best Of 2024

  In today's episode, we are bringing you a compilation of moments from the best interviews of 2024, covering everything from emotional mastery to productivity, building relationships, leadership, overcoming challenges, and living with purpose. Join us for a dynamic journey through some of the most impactful conversations from the past year, featuring insights from world-class experts across business, psychology, and personal development. How can understanding emotions transform your relationships? Why is slow productivity the key to long-term success? What role does empathy play in navigating workplace dynamics? In this special episode, we unpack these themes and more, and our hosts, Johnny Dzubak and AJ Harbinger, tie it all together with actionable takeaways to inspire, motivate, and transform your life. Don’t miss this opportunity to reflect on the hidden forces shaping your behavior and uncover strategies to elevate your relationships, career, and purpose. What to Listen For Introduction – 00:00:00 Why is this episode a must-listen for those seeking personal and professional growth? Emotional Mastery and Relationships – 00:02:16 Why is emotional vocabulary essential for self-awareness and deeper connections, according to Karla McLaren? How does labeling emotions help regulate them and improve relationships? What role does jealousy play as a “relational radar,” and how can it guide your behavior? Workplace Dynamics and Empathy – 00:14:26 How does empathy shape team dynamics, as explained by Dr. Tessa West? Why are networking and understanding workplace hierarchies critical for career success? What common missteps do professionals make when navigating workplace relationships? Redefining Productivity – 00:16:18 What is Cal Newport’s concept of slow productivity, and how does it challenge traditional workplace norms? How can focusing on quality over activity help you avoid burnout and achieve more meaningful results? Why does pseudo-productivity dominate knowledge work, and how can you break free? Habits and Communication – 00:24:41 How can small preparatory actions, like setting intentions, drastically reduce workplace conflict? Why is self-awareness essential for creating effective communication habits? Winning the Work vs. Doing the Work – 00:28:27 What’s the difference between delivering work and developing business relationships, according to Mo Bunnell? Why do skills that make you an expert often conflict with those needed to grow professionally? How can you master the shift to winning work while maintaining your technical expertise? High Performance and Resilience – 00:30:22 What are the key principles of performance psychology shared by Eric Potterat, inspired by Navy SEALs? Why is adaptability just as important as grit, according to Ross White? How can psychological flexibility help you navigate life’s challenges and enhance performance? Overcoming Inner Challenges – 00:38:59 How does understanding personal baggage influence relationships and decision-making? Why is self-awareness crucial for achieving personal growth and happiness? Living with Purpose – 00:41:57 How does Jodi Wellman encourage us to confront mortality as a motivator for living fully? How can reflecting on your limited time inspire you to take action today? Unlocking the Unsaid – 00:45:54 Why do people often withhold valuable insights in relationships, according to Jeff Witzler? How can asking better questions deepen your connections and uncover hidden truths? What are the fears and barriers that prevent open communication, and how can you overcome them? Learn more about your ad choices. Visit megaphone.fm/adchoices

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