The Future of Convenience

Martin Stilloff of Q8 pulls back the curtain on how they reinvented its service station network into one of Europe’s most sophisticated digital food platforms. From building the country’s largest pizza brand from the ground up to using data, modular kitchens, and rapid testing to scale at speed, Stilloff explains how disciplined experimentation is driving real growth.

Listen to “The Spotify of Food”: Q8 Denmark + Noahs from September 2024: https://www.globalconvenience.com/features/revolutionizing-food-on-demand-at-q8-with-noahs-a-glimpse-into-the-future-of-convenience/

With special guest:
Martin Stilloff, Strategy and Innovation Food Manager, Q8

Hosted by:
Carolyn Schnare and Dan Munford

HR expert Laura Varn and Atteni’s Greg Hull explore how people, not technology, remain the true differentiator in today’s evolving convenience landscape. From frontline training to leadership development to customer experience, they share insights on what it takes to build strong cultures in an increasingly competitive industry. The conversation highlights why investing in people is the key to delivering consistency, loyalty, and long-term success.

With special guests:
Laura Varn, Owner, Laura Varn & Associates, and Greg Hull, Managing Director of Retail and Hospitality, Attensi

Hosted by:
Carolyn Schnare and Dan Munford

Is AI a threat or an opportunity for retail? Retail innovation expert Kate Ancketill breaks down the realities, showing how brands can blend human ingenuity with AI tools to meet rising customer expectations and thrive in a fast-changing marketplace.

With special guest:
Kate Ancketill, Expert in Innovation and Founder and CEO, GDR Creative Intelligence

Hosted by:
Carolyn Schnare and Anthony Wysome

Daily’s Cynthia Pritchett and W. Capra’s Jeannie Amerson join hosts Carolyn Schnare and Erin Sunderman to share how loyalty programs are transforming to meet modern customer expectations. From instant rewards to payment integration, this quartet of loyalty experts unpacks what keeps customers engaged and coming back.

With special guests:
Cynthia Pritchett, Director of IT, Daily's Convenience Stores, and Jeannie Amerson Tolbert, Executive Vice President and consultant, W.Capra

Hosted by:
Carolyn Schnare and Erin Sunderman, Customer Success Director, Liquid Barcodes

ADNOC COO Klaas Mantel and The Moseley Group’s CEO Harry Milloff discuss the evolution of convenience retail live at the 2025 NACS Show. Mantel shares how ADNOC’s Oasis 2.0 and new “Hub” concept are redefining fuel stops as lifestyle destinations through technology, food innovation, and EV infrastructure. The conversation reveals how convenience leaders worldwide are using innovation to create new experiences for customers on the move.

With special guest:
Klaas Mantel, COO, ADNOC

Hosted by:
Carolyn Schnare and Harry Milloff