The Future of Convenience

NACS President and CEO Frank Gleeson shares what he has learned after seven months of traveling the U.S. meeting retailers, explaining why food service has become the single biggest driver of loyalty and footfall in convenience retail, and why he believes quick-service restaurants have real reason to worry. He also looks ahead to what comes next for the industry, from the uneven pace of the EV transition to the collaboration he is seeing take shape across markets around the world.

With special guests:
Frank Gleeson, President and CEO, NACS and Joe Heather, Regional General Manager - Northern Europe, Deliverect

Hosted by:
Dan Munford and Elaine Kanak

Mike Wagstaff, president of Holiday Oil, joins hosts Carolyn Schnare and Mosely Group CEO Harry Milloff for the first of a two-part series documenting one Utah convenience retailer's deliberate move from a fuel-first business to a food-first one. Hear how peer group conversations and a frank look at fuel's uncertain future pushed Holiday Oil to stop playing defense and start building toward something more durable.

With special guest:
Mike Wagstaff, President, Holiday Oil

Hosted by:
Carolyn Schnare and Harry Milloff

As convenience retailers around the world push further into food, the conversation keeps circling back to one idea that foodservice is no longer a side category, it must become the engine of the entire store. Moseley Group CEO Harry Milloff digs into what convenience operators can steal from QSRs when it comes to nailing consistency and owning a hero product, along with a secret weapon: hospitality.

Learn more and enter the 'Best Foodvenience in the World' competition: https://www.globalconvenience.com/best/foodvenience/

With special guest:
Harry Milloff, CEO, Moseley Group

Hosted by:
Carolyn Schnare and Dan Munford

The inaugural 'Smartest Store in the World' competition revealed how AI is evolving from standalone tools into connected operating systems that are transforming convenience retail, with Wumart Xueqing Road in China earning top honors for its fully integrated approach. In this episode, hear directly from the winner on their company and on what sets them apart, why scale matters, and the technologies poised to become mainstream over the next 12 to 18 months.

With special guests:
Brian Gray, Accenture, and Troy Du and Marcus Spurrell, Wumart/DMALL

Hosted by:
Carolyn Schnare

Related Links:
Entry: Wumart Xueqing Road store, Beijing, China: https://www.globalconvenience.com/smart/entries/wumart-xueqing-road-store-beijing-china/
Podcast: DMALL CEO Marcus Spurrell on What the West Can Learn From China’s Agentic Commerce: https://www.globalconvenience.com/features/dmall-ceo-marcus-spurrell-explains-what-the-west-can-learn-from-chinas-agentic-commerce/
Smartest Store in the World competition: https://www.globalconvenience.com/smart/home/

How has the ultra-fast charging infrastructure in America matured to where the stop itself fits naturally into a driver's journey? Rachel Moses, senior director for sales, marketing and business development at Electrify America, makes the case that the U.S. EV market is growing through its headwinds, not retreating from them. Hear about regional growth patterns, the education gap, and the growing role convenience retailers are playing in building out the network nationwide.

With special guest:
Rachel Moses, Senior Director for Sales, Marketing and Business Development, Electrify America

Hosted by:
Carolyn Schnare and Dan Munford