The Future of Convenience

HR expert Laura Varn and Atteni’s Greg Hull explore how people, not technology, remain the true differentiator in today’s evolving convenience landscape. From frontline training to leadership development to customer experience, they share insights on what it takes to build strong cultures in an increasingly competitive industry. The conversation highlights why investing in people is the key to delivering consistency, loyalty, and long-term success. With special guests: Laura Varn, Owner, Laura Varn & Associates, and Greg Hull, Managing Director of Retail and Hospitality, Attensi Hosted by: Carolyn Schnare and Dan Munford

Is AI a threat or an opportunity for retail? Retail innovation expert Kate Ancketill breaks down the realities, showing how brands can blend human ingenuity with AI tools to meet rising customer expectations and thrive in a fast-changing marketplace. With special guest: Kate Ancketill, Expert in Innovation and Founder and CEO, GDR Creative Intelligence Hosted by: Carolyn Schnare and Anthony Wysome

Daily’s Cynthia Pritchett and W. Capra’s Jeannie Amerson join hosts Carolyn Schnare and Erin Sunderman to share how loyalty programs are transforming to meet modern customer expectations. From instant rewards to payment integration, this quartet of loyalty experts unpacks what keeps customers engaged and coming back. With special guests: Cynthia Pritchett, Director of IT, Daily's Convenience Stores, and Jeannie Amerson Tolbert, Executive Vice President and consultant, W.Capra Hosted by: Carolyn Schnare and Erin Sunderman, Customer Success Director, Liquid Barcodes

ADNOC COO Klaas Mantel and The Moseley Group’s CEO Harry Milloff discuss the evolution of convenience retail live at the 2025 NACS Show. Mantel shares how ADNOC’s Oasis 2.0 and new “Hub” concept are redefining fuel stops as lifestyle destinations through technology, food innovation, and EV infrastructure. The conversation reveals how convenience leaders worldwide are using innovation to create new experiences for customers on the move. With special guest: Klaas Mantel, COO, ADNOC Hosted by: Carolyn Schnare and Harry Milloff

BP's Head of Guest Experience Derek Gaskins sat down with co-hosts Carolyn Schnare and Chase Smith with Retail Insight to explore how convenience retail is being transformed by a surprising number of words beginning with the letter “c” that emphasize convenience from couch to curb to counter to customers through consistency, choice, and customization. Recorded at the 2025 NCS Show, the trio talked about Derek’s visions for BP as it expands its footprint eastwards across the U.S. with some of Chase's favorite things! With special guest: Derek Gaskins, Head of Guest Experience, BP Hosted by: Carolyn Schnare and Chase Smith, Principal Client Advisor, Retail Insight