The Future of Insurance: Industry Leaders

In this episode of Future of Retirement, Jessica Hurley is joined by Ian Cahill, Head of Pension Risk Transfer at MassMutual, to explore the market forces shaping the future of pension risk transfer. He shares how changing retirement strategies, improved funded status, rising plan costs, and expanding insurer capacity are accelerating growth in the PRT market. They also discuss the increasing complexity of transactions, the importance of administrative strength and long-term alignment, and how technology and AI are helping insurers improve efficiency, evaluate opportunities, and deliver more customized client solutions in a rapidly growing space.

Barbara Zvan, President and Chief Executive Officer of UPP, and Brian Gill, Chief Technology Officer, join host Jessica Hurley to discuss how the University Pension Plan is reshaping retirement administration across Ontario’s university sector in this episode of Future of Retirement. They take a detailed look how UPP was built from a clean slate to unify complex legacy pension plans, support growing member expectations, and create a more modern, agile foundation for long-term service delivery. 
The conversation also explores the role of cloud-based technology, configurable platforms, strong data quality, and collaborative partnership in managing complexity at scale. Lastly, Barbara and Brian reflect on how AI, plain-language tools, and a member-first approach can help deliver faster answers, greater confidence, and a more personal retirement experience for the future.

In today’s volatile economic environment, insurance customers face a growing disconnect between what matters most to them and what actually protects them. Tune into this Majesco podcast, based on our recent primary research with insurance customers, to see how this expanding protection gap is changing customer expectations, influencing product purchases, driving demand for new solutions, and shaping the future of insurance.
We break down the research by generation and examine protection gaps across lifestyle, financial, and safety/security risks, many of which are significant. Financial risks emerge as the most under-protected area, with especially large gaps affecting both Gen Z and Millennials and Gen X and Boomers. Safety and security risks show smaller overall gaps, reflecting traditional insurance coverage and long-standing industry strengths, but emerging threats like cybercrime still expose meaningful vulnerabilities.
Most importantly, consumers who have the right products feel significantly more prepared, making it clear that the challenge is not a lack of solutions, but a lack of alignment, adoption, and perceived value. This story is not only about risk, but also about opportunity: our research shows that when consumers have the right products, their sense of preparedness can rise dramatically, sometimes by 30–40 percentage points. So why are they still not adopting them, and how can insurers close the gap between awareness, relevance, and action?
Also explored is how AI, especially Generative and Agentic AI, is becoming a powerful bridge between concern and confidence, helping insurers deliver more personalized, proactive, and trusted customer experiences. If you want to better understand shifting customer expectations, needs, and behaviors, uncover untapped growth opportunities, and redefine your value in a rapidly changing market, this podcast will give you the insights and roadmap you need.

In this engaging podcast, Denise Garth is joined by Mike Gula, Founder of Adaptive Insurance, who shares how his company is helping homeowners and businesses navigate rising climate risk through specialty insurance products built to close critical protection gaps. He discusses the role of parametric insurance in delivering faster capital after disruptive events, improving customer resilience, and creating new ways to protect against everyday climate-related losses. They also explore how AI is reshaping insurance operations and customer engagement, while emphasizing the importance of compliance, transparency, and using technology to support smarter, more resilient decisions.

In this episode of Future of Retirement, Rick Silva, Executive Director and Trust Fund Administrator for UFCW and Employers Trust LLC, sits down with host Jessica Hurley to explore how the organization is modernizing benefit administration for more than 140,000 members. He shares how UFCW has transformed its technology and processes through cloud migration, unified data systems, digital self-service tools, and automation designed to improve security, accuracy, and the member experience.
The discussion also takes a look at the impact of claims and eligibility automation, workflow digitization, and stronger cybersecurity practices across their business. Lastly, Rick reflects how modernization is helping UFCW deliver faster service, better outcomes, and greater confidence for members, employers, and providers — while building a more scalable, forward-looking foundation for the future.