Workday Gold

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In this episode of Workday Gold, Keith Bitikofer is joined again by Christian Delcid for a bigger-picture conversation about AI, Workday, and the future of work. Keith walks through how AI is moving from simple assistants and agents toward workflow redesign, where the real value comes from rethinking which steps need humans, which steps can be automated, and what data AI needs to support the process.
Keith and Christian also discuss what this means for Workday admins, analysts, and consultants. As AI front doors, data platforms, and systems of engagement evolve, Workday professionals have an opportunity to become the connectors between business users, IT, Workday data, and broader workflow design. This episode is especially relevant for anyone trying to understand how AI may reshape Workday support, consulting, and business process ownership.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith and Christian on LinkedIn at: 
https://www.linkedin.com/in/keith-bitikofer/
https://www.linkedin.com/in/christiandelcid/

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In this episode of Workday Gold, Keith sits down with Christian Delcid to talk about the changing role of Workday admins in an AI-native world. Christian shares what it has been like to move into a more AI-forward organization and how tools like Claude Code, Codex, and read-only Workday tenant access are changing the way he researches, troubleshoots, and supports the business.
Keith and Christian also discuss Workday’s Deployment Agent, tenant inspection, governance, Flex Credits, and the importance of not setting aside human judgment. The conversation points to a bigger shift: the most valuable Workday professionals may be the ones who know both Workday and how to unblock AI so it can help with real business problems.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith and Christian on LinkedIn at: 
https://www.linkedin.com/in/keith-bitikofer/
https://www.linkedin.com/in/christiandelcid/

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In this episode of Workday Gold, Keith sits down with Alex Wilson, SVP of Product at Cloverleaf, to talk about AI coaching, personality assessments, and how Workday data can help coaching show up in the flow of work. Alex shares how Cloverleaf uses behavioral insights, team context, calendar data, and Workday relationships to help people prepare for meetings, reflect on conversations, and better understand the people they work with.
Keith and Alex also discuss why many workplace conflicts may be rooted in misunderstanding rather than bad intent, why generic AI coaching can be too validating, and how managers can match work to both skills and motivation. This conversation is especially relevant for HR leaders, Workday customers, consultants, and anyone thinking about how AI can improve team communication and leadership.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith and Alex on LinkedIn at: 
https://www.linkedin.com/in/keith-bitikofer/
https://www.linkedin.com/in/alex-wilson-467b2244/
For more about Cloverleaf and their free trial:
https://cloverleaf.me/

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Testing is essential to every Workday implementation, but it is often fragmented across spreadsheets, screenshots, emails, and project trackers. In this episode, Keith talks with Noah Borts, co-founder and head of operations at Happy Path, about treating testing as a complete process rather than simply automating a series of clicks.
They discuss objective-based testing, verifying configuration across multiple tenants, using manual testing to uncover training gaps, and the need for strong validation loops for AI-generated work. Noah also shares what it means to build an AI-forward company, why customer expectations will continue to rise, and which skills will remain valuable as AI changes how work gets done.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith and Noah on LinkedIn at: 
https://www.linkedin.com/in/keith-bitikofer/
https://www.linkedin.com/in/noahborts/
For more about HappyPath:
https://happypath.io/

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Dana Nairn’s Workday journey began in HR and payroll, continued through customer-side HRIS roles and consulting, and eventually led her to launch Authentik Consulting. In this episode, Dana joins Keith to discuss the differences between working for a Workday customer and a consulting firm, and how networks create both knowledge and career opportunities.
They also explore practical ways to enter the Workday ecosystem, why functional experience is so valuable, and how volunteering can help people build Workday skills over time. The conversation becomes a broader discussion about career ownership, burnout, values, and choosing work that fits the current season of your life.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith and Dana on LinkedIn at: 
https://www.linkedin.com/in/keith-bitikofer/
https://www.linkedin.com/in/dananairnworkdaywoman/
For more about :
https://authentikconsulting.com/