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78 episodes

#79: How AI Is Reshaping Testing, Delivery, and Customer Expectations, with Noah Borts
26/06/2026 | 36 mins.
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Testing is essential to every Workday implementation, but it is often fragmented across spreadsheets, screenshots, emails, and project trackers. In this episode, Keith talks with Noah Borts, co-founder and head of operations at Happy Path, about treating testing as a complete process rather than simply automating a series of clicks.
They discuss objective-based testing, verifying configuration across multiple tenants, using manual testing to uncover training gaps, and the need for strong validation loops for AI-generated work. Noah also shares what it means to build an AI-forward company, why customer expectations will continue to rise, and which skills will remain valuable as AI changes how work gets done.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith and Noah on LinkedIn at:
https://www.linkedin.com/in/keith-bitikofer/
https://www.linkedin.com/in/noahborts/
For more about HappyPath:
https://happypath.io/
#78: You Get to Choose: Building a Sustainable Workday Career- with Dana Nairn
19/06/2026 | 35 mins.
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Dana Nairn’s Workday journey began in HR and payroll, continued through customer-side HRIS roles and consulting, and eventually led her to launch Authentik Consulting. In this episode, Dana joins Keith to discuss the differences between working for a Workday customer and a consulting firm, and how networks create both knowledge and career opportunities.
They also explore practical ways to enter the Workday ecosystem, why functional experience is so valuable, and how volunteering can help people build Workday skills over time. The conversation becomes a broader discussion about career ownership, burnout, values, and choosing work that fits the current season of your life.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith and Dana on LinkedIn at:
https://www.linkedin.com/in/keith-bitikofer/
https://www.linkedin.com/in/dananairnworkdaywoman/
For more about :
https://authentikconsulting.com/
#77: Workday DevCon, AI, and the Career Coach That Won the Hackathon with Andrew Cesario
12/06/2026 | 30 mins.
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In this episode of Workday Gold, Keith is joined by Andrew Cesario, founder of a2i, shortly after Andrew’s team won the Workday DevCon hackathon. Andrew shares his Workday journey, what stood out from DevCon 2026, and how his team used new tools such as the Developer Agent, Workday Data Cloud, Live Data Query, and AI-enabled interfaces to build an employee career coach inside Workday in less than 24 hours.
Keith and Andrew also discuss what AI may mean for the future of Workday delivery, reporting, integrations, documentation, testing, and consulting. The conversation goes beyond the technology itself and explores why requirements, business understanding, human review, and judgment will become even more important as AI helps teams move faster. If you are a Workday customer, consultant, developer, or leader trying to understand where the ecosystem is headed, this conversation is worth your time.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith and Andrew on LinkedIn at:
https://www.linkedin.com/in/keith-bitikofer/
https://www.linkedin.com/in/andrew-cesario/
For more about a2i:
https://a2i.com/
#76: What I’m Still Processing From Workday DevCon 2026
05/06/2026 | 37 mins.
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In this solo episode of Workday Gold, Keith shares what he is still processing after attending Workday DevCon 2026 in Las Vegas. Rather than trying to cover every announcement, he focuses on the themes that matter most to Workday customers, consultants, and technology leaders, including Developer Agent, Orchestrate, Agent Passport, Workday Data Cloud, deployment agent, flex credits, and the future of user access to Workday.
Keith also reflects on the practical implications behind the announcements. The Developer Agent will make Workday developers faster. But that doesn’t mean that anyone can use it. You need developer knowledge to truly get value from it. How should customers think about flex credit consumption? Where should enterprise agents live? Will the modules required to access these new tools create a divide between customers who can invest in them and those who cannot? This episode is a practical, thoughtful look at where Workday may be headed and what Workday professionals should be paying attention to now.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith on LinkedIn at:
https://www.linkedin.com/in/keith-bitikofer/
#75: The Great Handover, Why Workday Projects Need More Than Good Configuration, with Bao Le
29/05/2026 | 27 mins.
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In this episode of Workday Gold, Keith sits down with Bao Le, Senior Director of the HR Practice at Innova, to discuss one of the most overlooked parts of a Workday project: the handover from sales to delivery. Bao shares why project success is not just about the technology, but about how well expectations, scope, context, and trust are carried from one team to the next.
Keith and Bao also discuss how AI can help improve transparency by reviewing transcripts, RFPs, scope documents, and meeting notes, while still requiring strong human judgment. They explore MVP expectations, the risk of “handover” becoming “hangover,” and how consultants can grow from technical builders into strategic advisors by understanding the business “why” behind each request.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith and Bao Le on LinkedIn at:
https://www.linkedin.com/in/keith-bitikofer/
https://www.linkedin.com/in/quang-bao-le/

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About Workday Gold

Join Keith Bitikofer in this insightful podcast as he shares his vast experience in IT, operations, and Workday solutions. With over 30 years of expertise across industries such as Higher Education, Manufacturing, Consulting, and Nonprofits, Keith dives deep into the challenges and opportunities that come with managing and supporting Workday systems. As a former project manager and director at a large global non-profit, Keith led the successful rollout and supported Workday’s HCM, Financials, Extend, and the global rollout with 40+ partners. Tune in to explore best practices, leadership insights, and career coaching tips for IT professionals and Workday users, and learn how to thrive in an ever-evolving software landscape. Each episode will cover a chapter of his latest book Workday Gold: Software Support Model Edition, in hopes of giving more context and starting a conversation about successfully supporting Workday at your company.Keith is a partner and consultant at EMD. Keith also does business and life coaching, helping individuals navigate their personal growth journey.Contact Keith to schedule a discovery call for one-on-one coaching sessions and unlock your full potential in Workday and beyond! Visit https://keithbitikofer.com/coaching-packages/

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